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Allego Celebrates Record-Breaking Year of Customer Growth and Industry Recognition

Allego Announces Record-Breaking Q4 and Full Year of Customer and Revenue  Growth Marked by Product Innovation and Continued Market Leadership |  Business Wire

Sales Enablement platform provider finishes 2022 with record quarter and recognition as a leader in The Forrester Wave: Sales Content Solutions

Allego, the leading sales enablement platform provider, announced a record Q4 2022, celebrating new customers, industry recognition, and platform innovation. With a strong renewal, 75% expansion growth in Q4 2022 alone, and over 40% increase in users on the platform, Allego continues to see demand for its platform from leading organizations across industries and geographies, including users from 40 different countries in Europe.

“The demand for technology to ramp sales teams faster has never been greater. As we enter our 10th year, we continue our mission to ensure sales organizations have the resources they need to sell effectively,” said Yuchun Lee, CEO and co-founder of Allego. “Companies that choose a comprehensive sales enablement platform have an on-ramp for future growth with lower overhead. They will outperform those without a modern solution. We’re proud of our progress over the last year to give sales leaders what they need.”

Notable new brands adopting the Allego platform include Ageless Fitness, Atlantic Bay Mortgage Group, BlastMedia, Children’s HeartLink, Howarths, EcoOnline, Imperva, Itamar Medical Ltd, JamesEdition, Katalon Studio, Kefron, Nexthink, Pricefx, Thornburg Investment Management, Inc., and Wireless CCTV, among others. Allego also expanded its partner ecosystem with new companies using the platform to serve their customers, including B2B Decision Labs, The Brooks Group, and Synthesis.

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“As a global nonprofit, Children’s HeartLink is using Allego to actively engage nurses, doctors and healthcare providers worldwide. The platform is becoming a hub for interactive learning opportunities, onboarding, program planning and resource sharing for our team, our volunteers and partner hospital teams,” said Jackie Boucher, Children’s HeartLink president. “Incorporating Allego as a tool to enhance our blended learning model has provided more opportunities for us to reach healthcare teams in underserved parts of the world and provide educational resources and training to further support their growth in pediatric cardiac care.”

In June, Allego launched the latest generation of its product – Allego 7, introducing a complete sales enablement platform. With Allego 7, sales professionals can:

  • Strengthen engagement with richer seller and buyer content experiences.
  • Analyze learner progression and prove enablement impact.
  • Deliver next generation learning and coaching that drives behavior change.
  • Support guided personalization for each sales interaction.

Additional milestones from the last year include:

Analyst Recognition

  • Recognized as a leader in Forrester’s Now Tech: Sales Enablement Automation, Q2 2022 report and The Forrester Wave™: Sales Content Solutions (SCS), Q4 2022 report.
  • Listed as a Representative Vendor in the Gartner® Market Guide for Revenue Enablement Platforms.
  • Named a leader in the Software Reviews Sales Enablement Data Quadrant.
  • Named a leader in the Aragon Research Globe for Sales Enablement.

Award Wins

  • Named a gold winner in both the Best Advance in Sales Training Online Application and Best Advance in Sales Enablement and Performance Tools (SEP) categories in the 2022 Brandon Hall Excellence in Technology Awards.
  • Recognized as the Best Enterprise Sales Enablement Software in the 2022 MarTech Breakthrough Awards.
  • Won silver in the Enterprise Product of the Year – Sales Software category in the 2022 Best in Biz Awards.
  • Featured on Selling Power’s “50 Best Companies to Sell For in 2022” List for the third year in a row and its “Top Sales Enablement Vendors” List.
  • Made Training Industry’s 2022 Sales Training and Enablement Companies Watch List and earned recognition as a 2022 Advanced Learning Technologies Top 20 Company.
  • Won the BISA Technology Innovation Award for the third year in a row.
  • Named a 2022 Boston Business Journal Best Places to Work honoree for the fifth consecutive year.

Customer Validation

  • Recognized across 5 categories for G2’s 2022 Best Software Awards: Top 50 Mid-Market Products, Top 50 Enterprise Products, Top 50 Sales Products, Top 100 Highest Satisfaction Products, Top 100 Software Products.

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Arcadia Cold Selects Blue Yonder to Digitally Transform U.S. Cold Chain

North American 3PL establishes a world-class operating platform with Blue Yonder’s full suite of logistics capabilities

With disruptions impacting every part of the supply chain, third-party logistics (3PL) providers must modernize to be prepared to meet evolving needs of their customers. That’s why Arcadia Cold has chosen to partner with Blue Yonder, a leader in digital supply chain transformations and omni-channel commerce fulfillment. Arcadia Cold will implement Blue Yonder’s warehouse management system (WMS), labor management, and warehouse tasking, all part of Luminate® Logistics, to futureproof its warehouse and transportation operations. The project will be implemented by Netlogistik, a Blue Yonder technology partner.

Arcadia Cold specializes in providing third-party handling, storage, distribution, and value-added services to the food industry. In 2022, Arcadia Cold announced the launch of its platform to rapidly develop a national cold storage network of high-quality facilities across the U.S. with the aim to add approximately 200,000 pallet positions of refrigerated and frozen capacity to the existing third-party cold storage market as part of its initial launch. The company will open its first three new cold storage facilities in Fort Worth, Texas; Atlanta, Georgia; and Hazleton, Pennsylvania; during the summer of 2023, bringing the first 120,000 pallet positions to the U.S. market.

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“We are honored to have been chosen as the strategic partner for Arcadia Cold, our experience in strategy advisement and delivery services of the Blue Yonder Luminate Logistics suite allowed us to demonstrate to Arcadia Cold the value in capabilities, platform, and innovation provided by Blue Yonder”

Arcadia Cold was pursuing a top-of-the-line technology solution for its newly launched national cold warehouse platform. Blue Yonder proved to be right supply chain solutions provider to help the company scale its business, based on Blue Yonder’s leading-edge suite of solutions, award-winning experience, and the success of its innovative, AI-driven supply chain platform.

With Blue Yonder, Arcadia Cold will be able to deliver a superior customer experience with its ability to:

  • Scale operations as needed
  • Drive exceptional employee engagement, performance, and retention
  • Optimize task management with advanced algorithm and artificial intelligence (AI)
  • Leverage a vast API library to continue to gain competitive edges and drive unique business processes

“As a fast-emerging logistics company, we were seeking a supply chain solutions provider that could help us scale our operations and be a trusted advisor as our business grows. We felt Blue Yonder was the best fit as their logistics solutions are always ranked as a leader by industry analysts and, after a thorough review, determined they best met our business needs,” said Chris Lafaire, CIO, Arcadia Cold.

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Arcadia Cold will first deploy Blue Yonder’s WMS, labor management, and warehouse tasking to fully digitize its warehouses and gain market-leading inbound and outbound visibility into shipments, as well as optimize operations and resource planning to ensure accuracy, timeliness, efficiency, and compliance. The company will also deploy Blue Yonder’s transportation management system (TMS) functionalities including appointment scheduling and planning & execution capabilities into and out of its facilities.

“We are honored to have been chosen as the strategic partner for Arcadia Cold, our experience in strategy advisement and delivery services of the Blue Yonder Luminate Logistics suite allowed us to demonstrate to Arcadia Cold the value in capabilities, platform, and innovation provided by Blue Yonder,” said Scott Zickert, managing partner, Netlogistik.

“Arcadia Cold is revolutionizing the 3PL space and looking to meet the U.S. food supply chain needs over the next few years, which is why we are excited to be working with them to help them realize their objective of providing a superior customer experience. Our logistics suite will also allow them to truly control the fulfillment process and dynamically scale based on customer needs to meet the future demands of their rapidly growing cold storage network,” said Mark Nordick, senior vice president, Logistics, Blue Yonder.

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HighRadius Announces Strong Growth in 2022

HighRadius

Client base grows 24% YoY to over 800+ clients processing $7.7 trillion in finance transactions annually with HighRadius Autonomous Finance

HighRadius, the global leader in Autonomous Finance Platforms for the Office of the CFO, announced record performance in 2022.

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Customer Growth & Adoption

  • Grew client base 24% YoY to over 800+ clients, including 200+ from the Forbes Global 2000
  • Completed 2400+ finance transformation projects across Order-to-Cash, Treasury and Record-to-Report functions
  • Processed $7.7 trillion in finance transactions representing a 65% year-over-year increase
  • Grew Mid-market customer base by 43%, adding 100+ clients

Product Leadership

  • Gartner named HighRadius as a Leader in the first-ever Gartner Magic Quadrant for Invoice-to-Cash.
  • IDC deemed HighRadius as a Leader in the Marketscape for Accounts Receivable Software for both Enterprise and Mid-market for the second year in a row
  • Launched Autonomous Accounting offering for Record-to-Report automation

Global Expansion

  • Grew customer counts outside North America by 26%+ by adding customers in Europe and Asia Pacific.
  • Opened 5th European office in Poland while growing our headcount by 28% across London, Amsterdam, Frankfurt, and Paris

HighRadius offers cloud-based Autonomous Software for the Office of the CFO. More than 800 of the world’s leading companies have transformed their order-to-cash, treasury, and record-to-report processes with HighRadius. Their customers include 3M, Anheuser-Busch InBev, Sanofi, Engie GBS Solutions, Kellogg Company, Danone, Hershey’s, and many more.

Autonomous Software is data-driven software that continuously morphs its behavior to the ever-changing underlying transactional data. It brings modern digital transformation capabilities like Artificial Intelligence, Robotic Process Automation, Natural Language Processing, and Connected Workspaces as out-of-the-box features for the finance & accounting domain.

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Webscale Joins Adobe Exchange Program as Accelerate Partner

Webscale, the Intelligent CloudOps Platform for Modern Commerce, announced today that it has joined the Adobe Exchange Partner Program at the Accelerate level. Webscale gives Adobe Commerce customers enhanced edge security and compelling PWA experiences, through its suite of CloudOps software and managed services.

As an Adobe Exchange Partner, Webscale’s CloudEDGE Security product, and Webscale One CloudOps plans, compatible with Adobe’s latest API-based technology innovations, will be featured on Adobe’s Marketplace:

  • Enterprise-grade security from origin to the edge: Deployed at the traffic edge on top of Adobe Experience Cloud, Webscale CloudEDGE Security adds an additional layer on Adobe Commerce’s existing security scanning tools for monitoring security risks, malware and potential unauthorized access. Using software, automation and analytics to proactively identify and help protect your Adobe Commerce applications from the frontend through web traffic, CloudEDGE Security also helps protect infrastructure from malicious code being inserted into the backend, bad bots, and from browsers executing scripts to steal sensitive information.
  • Accelerate your transition to modern commerce: Webscale One “PWA-Ready” CloudOps plans empower merchants, and their developers, with an advanced suite of software and managed services to manage, accelerate and secure their storefronts. Webscale One allows merchants to make intelligent, data-driven decisions; to create a safer, more engaging user experience for their customers; and to increase conversions and brand loyalty.

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Webscale equips ecommerce merchants, and their developers, with the software and managed services to simplify the migration, optimization, deployment, and ongoing management of their digital commerce storefronts,” said Stephen Moulton, Senior Manager, Adobe Exchange Partner Program. “We’re excited to welcome Webscale to the Adobe Exchange Partner Program and look forward to helping our joint customers succeed.”

By 2025, mobile commerce is projected to touch 44.2% of retail ecommerce sales in the U.S. More and more ecommerce businesses are accelerating their path to mobile with technologies like headless and PWA to deliver compelling shopping experiences. Security remains a concern however, as data from the Federal Trade Commission (FTC) shows that consumers reported losing more than $5.8 billion to fraud in 2021, an increase of more than 70% year over year.

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“This is an exciting development for Webscale, and a big win for our Adobe Solution partners who we have worked closely with for many years, deploying secure, scalable and high performing storefronts on the Adobe Commerce platform,” said Adrian Luna, Senior Director of Partnerships, Webscale. “By joining the Adobe Exchange Program and closely aligning our GTM efforts with the Adobe sales team, we are extremely well positioned to enable merchants in the Adobe Content and Commerce ecosystem with the mobile and security solutions needed to take advantage of this enormous $1 trillion market opportunity.”

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Tanium Leaders Named to 2023 CRN Channel Chief List

Tanium

Todd Palmer, Frank DiCicco, and Ian Williamson among industry peers recognized for channel leadership and contributions recognized for partner commitment

Tanium, the industry’s only provider of converged endpoint management (XEM), announced the inclusion of three of its channel leaders in the industry-recognized 2023 Channel Chiefs list published annually by CRN. Todd Palmer, senior vice president, partner sales, Frank DiCicco, regional vice president, Americas partner sales, and Ian Williamson, regional vice president, MSP and GSI, were honored along with other IT channel executives who have worked tirelessly to advance the channel agenda and deliver successful channel partner programs.

“The Tanium partner program is flourishing for two fundamental reasons – our amazing partner base and the dedication of dynamic leaders like Todd, Frank, and Ian,” said Tyker Fagg, chief revenue officer at Tanium. “They are helping to lead the charge as we continue to build a sound, repeatable partner ecosystem from GSIs to VARs to MSPs. Our team has been deliberate in identifying a concentrated group of partners for long term success. We have made the right investments and established key relationships that will help us fuel growth and drive scale to meet fast-moving market demands of our partner network.”

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Tanium collaborates with channel partners to deliver the category-defining XEM platform for tool consolidation, cost reduction, and decreased complexity across customers’ technology environment for greater simplicity and improved operational efficiencies. Partners can also benefit from Tanium’s ongoing integrations with industry-leading partners including Microsoft, ServiceNow, AWS, and Salesforce, to simplify endpoint security and IT management.

In response to customer and partner demand, the company recently enhanced its offering in 2022 with the release of Tanium Software Bill of Materials (SBOM) to help organizations guard against open-source software threats and Tanium Benchmark, which provides corporate boards and leadership teams with a complete diagnostic of IT operations, risk, and security assessments for more informed decision-making.

The 2023 CRN Channel Chiefs were selected by the editorial staff based on their record of business innovation and dedication to the partner community. This year’s list represents the top IT executives responsible for building a robust channel ecosystem.

“Once again, this year’s list gives well-deserved recognition to the IT Channel Chiefs who are dedicated to driving the channel agenda and advocating for the development of strong channel partnerships,” said Blaine Raddon, CEO of The Channel Company. “Under their exceptional leadership, influence, and innovation, the IT channel vendor community continues to deliver solutions and services that meet the rapidly evolving needs of their solution provider partners and their customers.”

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Revenue Grid Recognized in G2’s 2023 Best Software Awards

Revenue Grid, the go-to Revenue Operations and Intelligence solution for sales teams worldwide, announced that it was named one of the 50 Best Sales Products in G2’s 2023 Best Software Awards.

G2 is the world’s largest and most trusted software marketplace, attracting 80 million buyers annually. The annual Best Software Awards honor the world’s top software companies and products based on reviews from real users.

The Best Sales Products list highlights software that provides outstanding customer service and experience. Revenue Grid is included on this list thanks to its advanced revenue intelligence platform. The platform delivers data integrity with automated activity capture, identifies and eliminates revenue leaks through AI-based analysis, and implements best practices with Revenue Signals to prevent future leaks.

One of the recent reviews shows why Revenue Grid has earned a reputation as a top-performing solution and an overall rating of 4.4 out of 5 stars on G2: “Before Revenue Grid, we failed to analyze our pipeline and identify trends,” Rustam Z., a junior support engineer, said in a review posted on G2. “The software was helpful in managing our sales pipeline. It gave us signals at the right time to catch up with stalled deals. I personally could get insights from sales funnel analysis and visualize how my team make progress on a daily basis. That was awesome, we were finally not blind.”

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“While G2 publishes the Best Software Awards each year, they’re really awards from customers,” said Sara Rossio, Chief Product Officer at G2. “With 2 million+ verified software reviews, the most in a single destination, our marketplace features more than 145,000 products and services across 2,100 different categories.”

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“We are proud to be named in G2’s 2023 Best Software Awards on the Best Sales Products list,” said Vlad Voskresensky, Co-founder and CEO of Revenue Grid. “We value users’ feedback greatly and consider it a valuable opportunity to enhance our solutions. To be recognized on a list determined by customer votes is a testament to our commitment to delivering the best possible user experience. Our goal is always to be the top choice for sales teams worldwide.”

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Synthesis AI Joins the AWS Partner Network

Synthesis AI Raises a $17 Million Series A To Expand Its Synthetic Data  Platform for Computer Vision AI

Synthesis AI’s synthetic data platform provides on-demand, photorealistic and perfectly labeled image and video data for ML developers building computer vision models

Synthesis AI, a pioneer in synthetic data technologies for computer vision, announced the company has joined the Amazon Web Services (AWS) Partner Network (APN). The APN is a global community of AWS Partners that leverage programs, expertise, and resources to build, market, and sell customer offerings. Synthesis AI underwent the comprehensive AWS Foundational Technical Review (FTR) to certify the enterprise readiness of its synthetic data solutions and platform.

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Synthesis Humans and Synthesis Scenarios, Synthesis AI’s two core products, represent broad and deep synthetic data offerings. Synthesis Humans offers over 100,000 diverse identities and is ideal for generating detailed facial and body images and videos at a fraction of the cost of human-labeled data. Fortune 50 companies use the platform today to support ID verification, driver monitoring, and AR/VR/avatar applications. Synthesis Scenarios is the first synthetic data technology to enable fine control of complex, multi-human simulations in various environments supporting security, smart city, and autonomy use cases.

“Synthetic data solves fundamental cost, efficiency and accuracy issues with today’s human-labeled data approaches,” said Yashar Behzadi, CEO and Founder of Synthesis AI. “We are excited to join the AWS Partner Network and continue to help our customers bring sophisticated computer vision models to production for emerging applications.”

As an APN member, Synthesis AI joins a global network of 100,000 Partners from more than 150 countries working with AWS to provide innovative solutions, solve technical challenges, win deals, and deliver value to mutual customers.

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MixMode Announces Mark Rotolo as Chief Revenue Officer

Follows a Strong Year of Growth in 2022

MixMode Inc., the leader in AI-driven network security, today announced the addition of Mark Rotolo as Chief Revenue Officer. Rotolo will be responsible for sales and sales operations and he will be focused on accelerating MixMode’s triple-digit growth in 2021 and 2022.

Mark Rotolo is an industry veteran with 30+ years of experience. Prior to MixMode, Mark was in an executive sales position at Fortinet. He has also held senior leadership sales roles at a variety of leading Cybersecurity companies including: Threat X, Inc, ProtectWise, Inc. (Acquired by Verizon), Shape Security (Acquired by F5) and Palo Alto Networks. Rotolo is highly regarded for his abilities to build creative sales solutions teams and implement aggressive expansion strategies. His experience includes leadership of sales teams, sales engineering, client success and channel.

“We are very fortunate to be adding Mark to our growing team,” said John Keister, CEO of MixMode. “His leadership and experience in helping large enterprises innovate by adopting best-in-class security platforms will be instrumental to MixMode’s plans to disrupt the Cybersecurity space. We look forward to building on the tremendous momentum we generated in 2022 and continuing to deliver for our customers.”

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Rotolo will join a sales team that has expanded its footprint over the last 24 months to cover sales opportunities with large enterprises both in the U.S. and around the world.

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“Large enterprises are struggling with Cybersecurity because it is very hard to process massive data feeds, get precise alerting and do so at a fair price,” said Rotolo. “By being able to deliver on all three, the demand for MixMode is expanding. I look forward to helping the company continue to grow and scale while supporting the unique customer-first culture and the people who are driving teamwork, execution, trust and a passion for the mission and vision.” Rotolo continues, “Simply put, I am excited about MixMode’s large market opportunity and an amazing group of people who are experienced in building large, high-growth enterprises.”

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Sendoso Expands GTM Leadership Team, Industry Partners and Peer-to-Peer Recognition During Global Expansion

Leading Direct Marketing Automation Company Celebrates 2022 with Key Growth, Global Expansion, Innovation, and Customer Experience Milestones; Achieves G2, TrustRadius Recognition.

Sendoso, the leader in direct marketing automation, today announced the addition of a new Go-To-Market Leadership Team to continue the strong momentum the company achieved in 2022. The additions come on the heels of Sendoso’s Elevate Conference, an exclusive customer event where more than 200 brands and marketers across the industry converged to share marketing strategies to help drive growth and enhance customer satisfaction in 2023.

Joining the Sendoso leadership team are Bryan Seltzer, EVP of Revenue; Egan Callahan, VP Customer Experience; Karen Steele, Chief Marketing Advisor; and Linda Fitzek, VP of Revenue Operations. The new team will help extend Sendoso’s growth after a year where it increased partnerships by nearly 30 percent, teaming up with some of the biggest brands in financial services, healthcare, real estate, sports and software/technology.

In 2022, Sendoso also achieved its highest attempted customer spend week and spend month in company history, and saw average attempted customer spend increase 70 percent over 2020. It’s why Fortune 100 and Fortune 500 companies such as Comcast, NASDAQ and VMware trust Sendoso to help create and deliver meaningful, memorable experiences.

“As companies felt the pressure to tighten their marketing budgets during an economic downturn last year, they looked for non-traditional ways to engage with customers and create personalized experiences to increase pipeline and customer retention. Sendoso customized direct marketing solutions for companies during this time to send unique personal touch points when they needed them most,” said Kris Rudeegraap, CEO of Sendoso. “With an enhanced leadership team and an impressive new suite of product offerings, rich global marketplace, and world-class warehouse capabilities, we saw NPS surge across small businesses, mid-market and enterprise customers in 2022, and we’re confident we’ll be helping even more marketing magic and ROI happen in 2023.”

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Last year, Sendoso launched its pay-as-you-go Sendoso Express product ahead of the holidays. The freemium solution was an immediate success amongst small and midsize businesses, with hundreds of new accounts and thousands of gifts sent in its first two months.

To support Sendoso’s global physical sends, the company opened a new fulfillment center in Dublin, Ireland. The new facility furthered the company’s commitment to European customers and ensured both better distribution and extended reach across European Union countries. As Sendoso continued to expand globally, it saw even greater successes with Sendoso Direct, growing its global direct gift options 5 times to better connect customers with small businesses in their communities.

The continued growth earned Sendoso its 11th consecutive quarter as a G2 leader in ABM Direct Marketing, and awards from TrustRadius for Best Relationship, Best Value for Price, Most Loved and Best Feature Set in the Direct Mail Automation category.

“At GTM Partners, we are seeing a steady increase in buyer intent for direct marketing automation solutions. In working with Sendoso and learning from many of their customers, the ROI is significant across many use cases – marketing, sales and CX,” said Sangram Vajre, CEO GTM Partners. “It’s clear that combining online and offline direct marketing strategies is more important than ever and is generating real revenue opportunities for customers.”

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“While our expansion over the last year has been rapid, we’ve remained committed to what customers want from Sendoso in the first place – a personal touchpoint to help them rise over the digital channels and make a real-world connection,” Rudeegraap said. “In a world of economic uncertainty and budget constraints, creating value with these connections is more important than ever. We’ll never lose sight of that no matter how much we grow.”

After last year’s growth, Sendoso now integrates with more than 30 sales and marketing apps, more than any other offering in the space; is the only platform that offers a guaranteed 5X ROI and best-in-class three-day shipping; and is making meaningful connections in more than 50 countries around the world.

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ARG Delivers New Market Insights on Customer Experience

ARG, Inc

Findings show that fast response times, self-service options and the convenience and time-savings that come from mobile-ready e-commerce capabilities drive loyalty, retention, and higher profits

Expanding on its growing portfolio of exclusive market insights and decision guides, ARG announced the availability of the Customer Experience: Market Insights & Decision Guide. Developed in collaboration with AirKit, CX Effect, Dialpad, NICE, Observe.AI, Replicant, RingCentral, Talkdesk, and Vonage, the new insights guide evaluates the market dynamics and the impact that customer experience (CX) has on profit and business value, and how with the right investments in a digital-first experience, organizations can improve customer satisfaction and business outcomes.

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“Today’s most successful brands are winning on customer experience.” ~ Heather Campbell, Chief Experience Officer, ARG.

“Today’s most successful brands are winning and differentiating themselves with customer experience,” said Heather Campbell, Chief Experience Officer, ARG. “It’s no longer a choice, but a necessity that ultimately translates into higher profits and shareholder value. Our new Market Insights & Decision Guide outlines the strategies and tactics that businesses can use to select technology partners that will deliver solutions and services that align with the modern consumer’s desire for highly responsive, self-service, and mobile-ready e-commerce capabilities.”

New technologies are changing the game
Businesses face a number of challenges when it comes to driving customer loyalty and retention – from ongoing labor shortages to the shift to remote and hybrid work to evolving expectations. Yet, with customer satisfaction ranking as high in importance as a company’s products or services, it is imperative that companies look to improve and measure their efforts around CX.

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Campbell said, “People abandon excellent solutions when they come with poor support. Yet, many businesses are using legacy platforms and not taking advantage of the array of new technologies that can help them improve the experience, often while reducing long-term costs. Further, CX and marketing leaders often overlook the tools available today that allow you to meet your customers where they are and make the interaction more efficient simply because they are unaware of their existence. The application of these tools as an overlay to or replacement for existing systems is a game changer.”

Within the Customer Experience: Market Insights & Decision Guide, ARG outlines what customers want from their interactions with businesses, how remote and hybrid work trends are impacting customer experience, and key factors that businesses should consider when developing strategies for optimizing customer service and identifying opportunities to improve business outcomes. From the role that employee experience plays in customer satisfaction to selecting technology providers, the Market Insights & Decision Guide also offers use cases for leveraging automation, including omnichannel self-service solutions; guidance on processes that can deliver a consistent and frictionless experience for the consumer; and key steps business should take in creating a digital-first experience for customers.

“Forward-looking leaders move IT into a power position when they leverage technology to improve CX and drive greater corporate returns,” added John O. Cooper V, Senior Solution Specialist, UCaaS/CCaaS, ARG.

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