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Zylo Secures Additional $5M in Funding to Fuel Continued Growth Amid Surging Demand for Smart Spending and Economic Uncertainty

Additional Series C funding from MassMutual Ventures comes on the heels of strong 2022 growth

Zylo, the enterprise leader in SaaS Management, today announces it has secured an additional $5 million in Series C funding from MassMutual Ventures and celebrates key milestones from 2022, further solidifying its position as the market leader.

“By enabling organizations to manage their growing SaaS portfolios and derive the greatest value from their SaaS investments, Zylo is solving a problem that nearly every organization faces – and one that’s become more apparent in the current economic climate,” said Chuck Svirk, Partner at MassMutual Ventures. “Zylo has emerged not only as the category creator, but the clear category leader setting the standard for SaaS Management technology today.”

Zylo announced the first tranche of its $31.5M Series C raise in November. Baird Capital’s Venture Team led the C round, which also included Spring Lake Equity Partners and existing investors Bessemer Venture Partners, Menlo Ventures and High Alpha, as well as strategic partner and investor Coupa Ventures.

This additional funding comes in the wake of an exceptionally strong year of growth for Zylo. Having experienced several record-breaking quarters, the company doubled new business and welcomed many innovative organizations to its roster of customers which already includes enterprises such as Adobe, Atlassian, Coupa, Doordash, Intuit, Salesforce, and Yahoo.

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Amid economic uncertainty, organizations face mounting pressure to reduce expenses. Today, SaaS is the second largest operating expense of most companies. Increasingly, organizations recognize the need for SaaS management technology and services to drive down spending, control costly renewals, mitigate risk and stop SaaS sprawl. In 2022, Zylo helped customers identify nearly $3.2 billion in wasted SaaS spend. Fueled by the most data in the SaaS management landscape, Zylo added more than 2,000 new applications to its Zybrary and more than $1B to its SaaS spend under management, totaling $30B in spend.

“The growth-at-all-costs model of the past is over, as organizations take more fiscally responsible positions,” said Eric Christopher, CEO at Zylo. “Fiscal health is critical to surviving in today’s economic climate, and continually driving cost savings is not just important in the short term, but will be well into the future. SaaS Management must be part of the conversation, as it has the most immediate impact. In fact, we identified up to 40% of unused SaaS licensing within our customer base in 2022 alone.”

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“Like many organizations, we’re always looking for ways to trim unnecessary costs and eliminate waste,” said Evan Stolk, technical buyer at Vivint. “By leveraging the Zylo platform to identify purchasing inefficiencies and opportunities to rightsize licenses, we’ve been able to drive significant cost savings on a few key applications and are actively working to identify and act on even more opportunities for optimization.”

More 2022 Milestones for Zylo

  • During the third quarter, Zylo also produced SaaSMe 2022, the industry’s only event for IT, finance and procurement leaders focused on forging a dynamic partnership to drive down costs while fueling adoption and innovation. In its second year, the event drew a record number of attendees and featured speakers from Adobe, Redis, Pushpay, CM Group, LinkedIn, Biogen, Highspot and others.
  • On the heels of SaaSMe, Zylo released the first episode of season two of SaaSMe Unfiltered, the industry’s only SaaS management podcast focused on how organizations can maximize their SaaS investments. The podcast, available on all major podcast platforms, further cements Zylo’s position as the SaaS management leader.
  • Throughout the year, Zylo won awards from major organizations like the Inc. 5000, SAP being named a Concur Endorsed App and was identified as a representative vendor in the Gartner Market Guide for SaaS Management Platforms. The company was also recognized as a top startup employer by Forbes and recognized by the Indianapolis tech community with nominations for three Techpoint Mira Awards in 2022.
  • In 2022, Zylo hired strategic additions to the team to maximize industry expertise for customers. These individuals include D. Wayne Poole as COO, Courtney Shaffer Lovold as SVP of Sales and Jason Leet as CFO.

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Tom Buiocchi Joins ServicePower’s Board of Directors

Field Service Software | ServicePower

Seasoned tech executive appointed as ServicePower further accelerates growth plans.

ServicePower, a leading field service management software company, announced that Tom Buiocchi has joined the company’s Board of Directors. He will serve with Jane Li, Kevin Ma, Ron Nayot, Tony Scott and ServicePower CEO Frank Gelbart.

The appointment of Buiocchi indicates ServicePower’s continued focus on accelerating its growth plans. As a seasoned technology executive focused on implementing successful growth initatives, Buiocchi will bring to ServicePower more than 35 years of experience working with some of the world’s leading technology companies.

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“ServicePower’s performance in recent years is outpacing the market, which is a true testament to our laser focus on delivering exceptional customer experiences through industry-leading field service solutions,” said Frank Gelbart, CEO of ServicePower. “ServicePower has ambitious plans for further transformation and growth in 2023 and beyond, and Tom’s track record and expertise are well matched to support these plans. We are thrilled to have Tom join us and look forward to having him on our team.”

Buiocchi most recently served as CEO of ServiceChannel, a leading SaaS and solution provider to enterprise facility managers and real estate professionals. Prior to ServiceChannel, he garnered broad experience developing and leading growth initiatives for both venture-backed and public companies globally. He holds a Bachelor of Science degree in electrical engineering from Union College in Schenectady, New York, and an MBA from The Kellogg School at Northwestern University.

“ServicePower’s platform and exceptional customer service have positioned the company for continued sustainable, impactful growth,” Buiocchi said. “I look forward to working with the leadership team and my fellow Board members to help see that growth to fruition.”

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WEKA Launches New Global Channel Partner Program: WEKA X

WEKA Delivers the X Factor Resellers Need to Fuel Their Customers’ AI, ML, HPC, and Cloud Initiatives and Close Deals Faster

WekaIO (WEKA), the data platform provider for performance-intensive workloads, today announced the launch of its new global channel partner program, WEKA X, renewing its commitment to a channel-led, partner-first sales strategy. The new program gives value-added resellers (VARs), system integrators (SIs), and managed service providers (MSPs) a comprehensive toolkit of training, certifications, exclusive pricing, and incentives to streamline deal registration and help them build a profitable business with WEKA.

Artificial intelligence (AI), machine learning (ML), high-performance computing (HPC), and other performance-intensive workloads are reshaping how organizations store, manage, process, and analyze their data; at the same time, cloud adoption is accelerating globally. These next-generation technologies are straining traditional data architectures, intensifying the need for significantly higher performance, extreme scalability, better data portability, and a simpler, more sustainable approach to data management. The WEKA® Data Platform was purpose-built to meet the performance and scale demands of performance-intensive workloads in the cloud, at the edge, on-premises, and in hybrid cloud environments.

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“The market has reached an inflection point. Organizations want to use next-generation technologies like AI and ML to solve previously insurmountable challenges and achieve critical breakthroughs in research and discovery. They quickly realize their legacy data architectures are holding them back,” said Jonathan Martin, president at WEKA. “This is driving a complete rethink and replacement of the enterprise data stack as we know it, presenting a significant opportunity for the channel. WEKA is the x-factor they need to capitalize on it.”

As the industry’s only software-defined, hybrid cloud solution for performance-intensive workloads, the WEKA Data Platform delivers a significant technology advantage to channel partners that want to help their customers harness next-generation technologies and run them in a hybrid cloud or multicloud configuration. Its advanced architecture helps to solve complex data challenges and can eliminate the data silos and latency caused by traditional data architectures, replacing them with highly efficient streaming data pipelines capable of unleashing the full potential of their AI, ML, and HPC investments and unlocking maximum value from their data.

The WEKA X Partner Program delivers an optimized partner experience to help resellers take advantage of its game-changing WEKA Data Platform technology. It offers three partner tiers – Pro, Prime, and Premier – aligned to annual revenue generated with WEKA.

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Other benefits include:

  • Expert Training and Enablement: The WEKA X Partner Portal gives channel partners an all-access pass to WEKA Xpert training, certifications, tools, and resources designed to put partners on the fast track to profitability.
  • Accelerated Deal Registration: The WEKA X Deal Registration Program streamlines deals and delivers predictable profitability with price protection, discounts, incentives, and more.
  • Exclusive Benefits for Premier Partners: WEKA X Premier Partners get exclusive benefits, including a dedicated partner success team, marketing, and demand-gen support to fuel new opportunities.
  • Flexible Procurement Options: Channel partners can buy the WEKA Data Platform from WEKA directly or through its network of world-class server and cloud partners, giving them complete control of how they procure and deploy it in their customers’ environments.

“Empowering our global channel partner network is a top priority for WEKA,” said Jeff Echols, vice president of channel and strategic partnerships at WEKA. “The WEKA Data Platform delivers the next-generation approach they and their customers need to transition from traditional data silos to streaming data pipeline architectures and fully capitalize on AI, ML, and HPC. The WEKA X Partner Program provides accelerated deal registration, tools, resources, support, and the exclusive benefits they need to optimize for profitability and success.”

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Nfinite and Coresight Research Find Retailers Increasingly Investing in CGI and AI for Visually Engaging Online Shopping Experiences

Nfinite

Nfinite, the leader in next-generation visualization and e-commerce merchandising, partnering with Coresight Research, announced the findings of Coresight Research’s report CGI and 3D Product Imagery: The Future of Visual Merchandising in E-Commerce. The research uncovers that retailers are bolstering e-commerce shopping capabilities with CGI and AI to deliver more personalized and visually engaging online shopping experiences.

As brands and retailers increasingly realize the benefits of using context-rich and immersive product imagery in e-commerce, the adoption of these product visuals is growing. The survey found that more than three in five (63%) brands and retailers currently use lifestyle product photos/images for e-commerce, and 58% use interactive images, putting these types of product visuals among the top three most used.

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Further insights from the research include the following:

  • 41% of brands and retailers find high costs challenging when managing and producing product visuals.
  • 55% of brands and retailers said more than 10% of their products sold online in 2021 were returned because product visuals displayed did not match the products delivered.
  • Among those investing in CGI for product visuals, almost all brands and retailers think that CGI has benefited their production and management of product visuals to some extent—with 49% reporting “significant” benefits. The topmost benefits, cited by around half of brands and retailers investing in CGI, are reduced product returns and improved speed to market.
  • 40% of brands and retailers reported that they are currently investing in CGI, and 58% are planning to invest in CGI in the future, while 60% plan to invest in AI to automate visual product content.

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The study also found that AI, an emerging topic in product visual creation, can multiply the benefits of CGI through automation. AI is mainly used in decision-making and to generate simple CGI models. However, as AI continues to evolve, the technology will be able to generate complex shapes and 3D models without human effort—which will become a must-have for faster CGI development, enabling brands and retailers to deliver more seamless and personalized visual experiences to consumers.

“Technology innovation is critical to online retailers as they seek to outpace their competitors and connect with consumers,” said Coresight CEO and founder Deborah Weinswig. “CGI and 3D image creation are must-haves for brands’ and retailers’ product visualization strategies, offering multiple benefits over traditional photography, including improved speed to market, product returns reduction, and increased sales conversion. The cost-saving benefits of CGI can also help brands and retailers survive in an era of macroeconomic turbulence.”

“This year, the pressure will be on e-commerce companies to turn the customer journey into a memorable and engaging process,” said Nfinite founder and CEO Alexandre de Vigan. “Immersive technologies like CGI and 3D product images will be critical to meet consumers’ growing expectations and evolving preferences. Coresight Research confirms what we see every day – innovative technologies are helping leading online retailers win in the race for consumer engagement.”

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AutoStore Launches Pay-Per-Pick Service Option to Address Fast-Growing Demand for Fulfillment Automation

Technology, digital services and logistics provider THG Ingenuity signs global distribution partnership agreement to provide AutoStore systems on a pay-per-pick model

AutoStore has announced that its industry-leading fulfillment automation technology, with more than 1,150 systems in operation worldwide, is now available as a pay-per-pick service. The new offering will enable a lower entry price point to help retailers meet the growing need for more efficient warehouse operations and faster customer delivery.

AutoStore also signed a global distribution partnership agreement with THG Ingenuity, part of THG PLC, the direct-to-consumer digital brands group. THG Ingenuity will provide AutoStore technology on a pay-per-pick model embedded alongside Ingenuity’s proprietary warehouse management, courier and optimization software, broadening the addressable market for AutoStore. The new service model and partnership were announced today during the company’s fourth quarter 2022 financial results presentation.

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“We have seen rising demand for volume-based pricing and more flexible payment terms for customers. Today, more than 80% of warehouses globally have no automation whatsoever. We believe that the pay-per-pick model will further differentiate us and our integrator partners in the market and unlock new demand for order-fulfillment automation,” says Mats Hovland Vikse, CEO at AutoStore.

“AutoStore is already well-known to THG. Thus, we are very excited that THG Ingenuity now has the opportunity to step up as a partner to make the benefits of order-fulfillment automation easily accessible to our growing customer base and potential new markets, across a broad range of categories” says John Gallemore, Executive Director and Chief Operating Officer at THG.

“We are delighted to welcome THG Ingenuity to further enhance our partner network,” says Vikse.

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The new AutoStore pay-per-pick model is based on an upfront payment for the warehouse grid infrastructure and a recurring subscription fee for robots, ports, and software based on order volume. The upfront payment for grid infrastructure is expected to be between 20-40 percent of the typical total cost. In addition to making industry-standard AutoStore solutions more accessible to a wider range of potential customers, the technology is easily scalable as a business needs change.

“We look at the pay-per-pick model as a ‘win-win-win’ solution. As demand curves shift, this alternative pricing model can provide extra protection for customers and the ability to scale up or down with minimal effort. For us, and AutoStore, recurring subscriptions provide increased visibility and predictable revenue,” added Gallemore.

AutoStore has 23 partnership agreements worldwide; THG Ingenuity is the first to be implemented on a pay-per-pick model. The new service model is available to all partners and customers.

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Rewind Launches New Protection Suite for Shopify Stores

New software lets merchants prevent, detect, and recover from disruptive changes to their Shopify store

Rewind announced the launch of Protection Suite for the Shopify platform. This new app allows merchants to catch mistakes, detect threats, and prevent data disasters before they become lost sales. The new software bundle includes Rewind Backups, the top-rated backup and recovery software for Shopify stores.

“Shopify merchants face never-ending challenges of keeping a store up and running,” says Mike Potter, CEO & Co-Founder of Rewind. ”Rewind’s new Protection Suite enables e-commerce teams to stay focused on their customers and products, rather than worrying about downtime and lost sales.”

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Mistakes, downtime, and cyber-threats can cause big losses for Shopify merchants. In particular soft downtimes, where a store seems to be online, but crucial workflows like checkouts or 3rd-party app integrations are disrupted. Research shows that 32% of customers will not return to a brand, after just one bad experience. The longer it takes a merchant to rectify mistakes and get the store fully functional again, the higher the costs. Rewind’s Protection Suite helps merchants take a proactive approach to protect their store, and is comprised of four specific tools:

● Backups: Recover your store data instantly using automated, comprehensive, and real-time backups
● Monitor: Detect disruptions to your critical website flows and the services you rely on, as they happen
● Staging: Safely test changes to themes, apps, and code before pushing changes live
● Alerts: Get alerted when suspicious changes are made to your Shopify products

“Protection Suite is definitely next-level; it represents a whole new generation of apps for Shopify merchants,” said Paul Rosenwald, Director of Business Development at SeaMonster Studios. “Knowing you have your data backed up is critical, but catching issues in real-time and resolving them before they turn into problems is amazing!”

Rewind’s Protection suite is available on Shopify and Shopify Plus. Pricing for the new app starts at $79 a month.

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NICE CXone Named Leader in Frost and Sullivan’s 2022 North American Enterprise Cloud Contact Center Report

NICE’s broad portfolio and commitment to innovation shine in Frost & Sullivan analysis on Growth and Innovation

NICE was announced as a leader in growth performance and commitment to innovation in Frost & Sullivan’s Frost Radar North American Enterprise Cloud Contact Center Market for 2022. NICE boasts one of the broadest portfolios in the industry with significant resources in the development of process automation, infusion of intelligence across the NICE CXone platform, workforce optimization (WFO) and analytics, investment in AI technologies, and digital and self-service solutions.

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NICE is committed to increasing capabilities by completely redesigning agent tools and enhancing the use of AI across the CXone platform. Enlighten AI is modelled from one of the world’s largest labelled CX data sets to analyze billions of interactions per year, leveraging all chats, calls, emails, and social media interactions. This holistic view of CX allows for more partner enablement and training used to improve customer interactions and agent awareness of cross-selling portfolio capabilities, including gamification and robotic process automation. Enlighten XO provides the ability to uncover customer’s intents and optimizing workflows for operational efficiencies. This specialized AI model discovers opportunities for automation from a company’s existing data set to enable them to build smarter and faster digital self-service. NICE’s completely redesigned agent desktop, CXone Agent provides a unified view of content and real-time customer sentiment, offering a comprehensive view on all agent aspects.

“We are excited to be named a leader in growth and innovation by Frost and Sullivan,” said Barry Cooper, President, CX Division, NICE. “As we help brands master CXi (customer experience interactions) in the new digital era, we remain committed to improving our data driven capabilities to deliver seamless CX. We will continue to focus on innovation and be a leader as the world continues to shift to digital and the cloud.”

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Zilliant Price IQ Named to Constellation ShortList for Top Seven Price Optimization Solutions

Zilliant Price IQ® delivers a top offering to meet and exceed margin and revenue goals with the market’s fastest and most transparent price optimization application

Zilliant, the No. 1 software platform for price and revenue optimization and management, today announced that its Zilliant Price IQ® tool was named to the Constellation ShortList™ for Price Optimization Solutions in Q1 2023. The technology vendors and service providers included in this program deliver critical transformation initiative requirements for early adopters and fast-follower organizations.

“By leveraging price optimization, businesses have the power to make data-driven decisions that increase profitable growth and enhance the customer experience,” said Zilliant CEO Pascal Yammine. “These solutions are essential for any business but especially for those impacted by inflation and a persistently turbulent economy. We’re thrilled that Price IQ® has been recognized as a way for companies to transform their use of data to price with the industry’s most widely deployed, sophisticated, effective, and understandable B2B price optimization software.”

Zilliant Price IQ® ensures rational price relationships using optimization –– as opposed to rules –– and features the unique capability to measure price elasticity with the flexibility to adjust segmentation structures and the ability to conduct goal-seeking what-if scenarios to align business goals with price strategy.

“Technology buyers making critical vendor selections look to Constellation’s ShortLists to expedite the vendor selection process,” said R “Ray” Wang, chairman and founder at Constellation Research. “Our analysts have done the hard work finding the best vendors in each category and validating with our buy-side clients. With each release, Constellation has saved organizations countless hours identifying the right solutions for their technology journey.”

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Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation and streamline business processes. In determining the ShortList, Constellation Research evaluates more than 40 pricing optimization solutions through client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. The portfolio is updated at least once per year as the analyst team deems necessary based on market conditions.

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Constellation Research reviews how these price optimization solutions:

  • Support multiple pricing models
  • Enable complex promotion rules
  • Manage price lists
  • Prescribe pricing segmentation
  • Facilitate markdown scenarios
  • Deliver dynamic pricing
  • Provide advanced analytics
  • Create pricing optimization models
  • Collect competitive insights
  • Apply machine learning and artificial intelligence to identify, learn and predict new models
  • Integration with CPQ and order orchestration systems

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Kantata Ranks as the Top Provider of Professional Services Automation Solutions in SPI’s 2023 Professional Services Maturity Benchmark

SPI holds up Kantata’s customers as ‘High-Performers’ and models that all professional services organizations can emulate as they focus on performance improvement

Kantata, a leading global supplier of purpose-built technology for professional services, announced it is ranked the number one provider in Service Performance Insight’s (SPI) Professional Service Automation (PSA) category in the 2023 edition of the Professional Services Maturity™ Benchmark. In its first year, Kantata significantly outpaced all other providers with 30% of participants using Kantata as their preferred solution. Additionally, Kantata customers comprise the majority of companies SPI categorizes as “High-Performance Professional Services Organizations (HPPs).”

In this year’s benchmark, SPI Research analyzed the performance of 709 professional services organizations (PSOs) businesses, scoring them across all five service performance pillars to determine an individual score as well as overall maturity ranking.

The report identifies the top 141 (20%) High-Performance firms according to their aggregate PS Maturity Model™ scores, analyzes the reasons for their superlative performance, and compares their results with the rest of the survey participants. 41 of the 141 of the HPPs are Kantata customers, the largest percentage among all PSA vendors.

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“PSOs that have implemented the Kantata Cloud for Professional Services™ vertical SaaS platform demonstrate the positive impact a solution in the PSA category can have on driving transformational outcomes,” said Dave Hofferberth, Managing Director, Service Performance Insight. “It wasn’t too many years ago that PSOs invested very little in information technology for internal use, but now the market clearly recognizes the benefits of information, especially in real-time, and PSOs must continue working in new ways to leverage that data.”

This year’s benchmark tells a story of an industry that has found ways to protect and enhance financial performance, profitability increased from 2021 to 2022, while also struggling to fully come to grips with lingering impacts from the pandemic, changing work norms that create productivity risks, and an ongoing talent war that can threaten the core of a PSO. These overarching challenges have resulted in the degradation of certain Key Performance Indicators, with average employee billable utilization and project margins below five-year averages, the number of projects delivered on time dipping by 5%, and project overruns increasing by 21%.

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The HPPs firms outperformed the majority of firms across the board primarily because they have better information visibility than lower performing firms. SPI Research credits their implementations of PSA solutions like the Kantata Cloud for Professional Services for their ability to achieve better visibility, with over 83% of HPP firms using PSA to drive operational results.

“The SPI results highlight the urgency for PSOs to adopt purpose-built solutions,” said Chris Scalia, Kantata’s Chief Customer Officer. “Organizations with over 50 employees that have adopted a PS-specific solution, like the Kantata Cloud for Professional Services, perform significantly better than those that have not and enjoy a 5% higher average billable utilization and a 16% higher average project margin. There is a clear business case that cannot be ignored and firms should have a strategy to replace outdated solutions.”

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Axion Ray, the AI Platform for Proactive Engineering Management, Raises $7.5M to Enhance Product Integrity at Scale

Axion Ray Inc

Axion Ray, the AI platform transforming product integrity intelligence, announced a $7.5M Seed round led by Amplo and co-led by Inspired Capital. Boeing, Tinicum Venture Partners, and former executives from leading manufacturers such as General Motors also participated in the round. The San Francisco-based company launched in 2021 to provide effective stopgaps against the hundreds of billions of cost manufacturers incur each year due to quality issues in the hands of customers.

Enabled by new AI algorithms that synthesize unstructured data into actionable insights, Axion’s technology flags engineering issues months earlier, allowing companies to intervene at the first signal and prevent losses from recalls. The company works with manufacturers across industries to surface safety and quality risks mined from service networks, dealerships, connected sensors, production, supplier management, and other data sources.

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“Axion Ray, the AI Platform for Proactive Engineering Management, Raises $7.5M to Enhance Product Integrity at Scale”

“Manufacturers are engineering increasingly complex products and integrity challenges have grown exponentially, impacting customer safety and satisfaction. Leaders want to react faster but learn about problems months too late. By leveraging advancements in artificial intelligence, including Generative AI, Axion helps manufacturers set up a proactive command center platform that empowers executives and engineers to respond in real time,” says Daniel First, Founder & CEO at Axion. “Between supplier quality challenges, difficulties with software-rich products, and an engineering workforce with high turnover, enhancing product integrity has never been more important to our partners.”

Axion works with OEMs and suppliers across industries. Their rapidly expanding customer base includes Boeing, Penn Engineering, Cummins, and other manufacturers across aerospace, defense, automotive, and medical devices.

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“As a major tier 1 supplier into multiple global markets, our service networks produce reams of unstructured data in different databases. This data often contains valuable information that can enable us to proactively detect, understand, and manage our largest emerging issues, and more. Axion Ray shows great promise to our engineering and analysis teams to mine these hidden gems—enabling us to react faster to any emerging problems,” says Stuart Davey, Director of Field Quality at Cummins.

“Axion’s advanced artificial intelligence coupled with deep industry understanding will strengthen Boeing’s delivery of high-quality products, by becoming more digitally enabled,” adds Nicola Bates, Head of Innovation Programs at Boeing.

“Axion has become a market leader in proactive engineering management” says Samuel Garcia, Partner at Amplo, who will be joining Axion Ray’s board. “The biggest driver of their growth is their ability to show companies the massive revenue and cost savings they can realize in just days after implementing the platform.”

To meet soaring customer demand, the funding will be used to fuel a wave of hires in engineering and artificial intelligence.

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