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Cognaize Achieves Significant Growth in 2022, Driven by Demand by Global Financial Services Leaders for AI-Powered Intelligent Document Processing

Cognaize, the intelligent document processing (IDP) company powered by hybrid intelligence, announced that it entered 2023 with significant growth and momentum driven by the growing adoption of its IDP platform with leading global financial services organizations. The company is investing in all areas to deliver greater technology innovation, enhance customer support and expand its brand and footprint in the financial services market, particularly in the United States and Europe.

Financial institutions are processing more documents than ever, including loan applications, 401K reports, ESG-related documents, presentations, and trustee reports. On one hand, traditional manual processes for managing unstructured data in documents remain laborious, expensive, and fail to deliver value. On the other, despite rapid advances in AI, generic AI models are not trained on the nuances of financial documents and are falling far short of their promise.

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Until now. Cognaize is the first and only IDP solution to use hybrid intelligence to deliver on the promise of AI for financial services, combining sophisticated financial models that have been trained on over 1.3 million documents with human “experts in the loop” throughout the document automation process. Cognaize is designed from the ground up to address complex challenges for data scientists and deliver immediate efficiency to financial analysts.

“A fundamental barrier blocking the success of AI projects is the belief that it is a replacement for human-based decisions and analysis. We built the Cognaize platform from the ground up to drive collaboration between an organization’s financial experts and sophisticated industry and company-specific AI models – we call this hybrid intelligence,” said Vahe Andonians, founder, CTO and CPO, Cognaize. “A critical step to ensuring optimal collaboration is significantly reducing the cycle time for developing and testing new AI models. The Cognaize platform accomplishes this through automated, repeatable processes and reusable foundation models, which lowers the cost of each cycle. In 2023 we are committed to delivering further innovation that transforms business and decision-making processes in financial services.”

As financial services organizations use Cognaize, their in-house subject matter experts verify data within an intuitive UI, annotating as they validate the results. This dramatically reduces the time it takes to manually extract data from unstructured documents while generating domain-specific training data for the firm’s data scientists. As a result of using Cognaize, financial services firms drive continuous improvement in efficiency, maintain control over their data, and gain powerful competitive advantages, helping to build a resilient and ever-better business. Cognaize can be deployed in a company’s private or public cloud, or on-premise, ensuring strict control over IP, auditability, data quality, and other compliance-related requirements such as GDPR.

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Key milestones Cognaize achieved in 2022 include:

  • Customer adoption – Cognaize added six new enterprise customers in 2022, including two of the world’s top ratings agencies, two of the top 10 banks in the world, and one of the largest insurance providers in Europe.
  • Revenue growth – Driven by accelerated customer adoption and expansion across departments within a number of existing clients, Cognaize grew its annual recurring revenue by 4x in 2022 and tripled GAAP revenues from the year prior.
  • Employee growth – Cognaize doubled its headcount to drive further innovation and customer value from the Cognaize platform, support existing customers and increase its investment in marketing and sales to expand the number of financial services companies around the world that can profit from the Cognaize platform.

“2022 was a breakout year for Cognaize, and our business has only accelerated since the beginning of the new year,” said Al Eisaian, CEO, Cognaize. “By delivering enormous value to six global financial services organizations, we have clearly validated that the Cognaize IDP hybrid intelligence platform unlocks AI for finance. We have an enormous opportunity to lead the market this year and beyond by delivering transformative innovation and exponential value to financial services leaders.”

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SugarCRM Announces 2023 Partner Award Winners

Channel Champions Recognized for Excellence in Serving Sugar Customers Worldwide and Driving Business Growth

SugarCRM, provider of the award-winning AI-driven CRM platform, today announced its 2023 SugarCRM Partner Award winners, recognizing its top-performing partners globally. Winners were named during Sugar’s annual sales kickoff event.

Each year, Sugar spotlights the outstanding efforts, contributions and results from its partner community serving Sugar customers worldwide. Award winners are chosen based on partner performance, customer outcomes and commitment to Sugar’s product and service standards.

“Our dedicated partners provide valuable expertise in leveraging the Sugar platform to meet unique customer needs, driving innovation and accelerating business growth. We congratulate this year’s winners and celebrate their incredible achievements.”

“We’re proud to have an exceptional global partner ecosystem aligned with Sugar’s commitment to make the hard things easier for sales, marketing, and service professionals,” said Clint Oram, chief strategy officer and co-founder, SugarCRM. “Our dedicated partners provide valuable expertise in leveraging the Sugar platform to meet unique customer needs, driving innovation and accelerating business growth. We congratulate this year’s winners and celebrate their incredible achievements.”

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Recipients of this year’s SugarCRM Core Partner Awards are:

  • President’s Club Reseller Partner of the Year (International) – OpenSymbol
  • President’s Club Reseller Partner of the Year (Americas) – Faye Digital
  • Best New Business Performance (Global) – Provident CRM
  • Best Customer Growth Performance (Global) – enable.services
  • Fastest Growing Reseller Partner (Global) – ISC it & software consultants GmbH
  • Partner Marketing Leader (Global) – Technology Coast Partners (TCP)
  • Emerging Reseller Partner of the Year (Global) – Upsert Consulting
  • ISV Partner of the Year (Global) – MobileForce
  • Outfitters Partner of the Year (Global) – Fanatical Labs

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Sugar’s AI-driven cloud platform enables companies to create profitable customer relationships by delivering relevant and personalized experiences throughout the customer journey. The company currently has over 500 partners across 120 countries that work to connect teams with its purpose-built CRM platform to deliver high-definition customer experiences.

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Churnzero and Northpass Partner to Put Effective and Engaging Digital Customer Education Platform in Customer Success Teams’ Hands

ChurnZero Named One of the Top 30 Rated Integrations on the HubSpot App  Marketplace | Business Wire

ChurnZero, the platform and partner for Customer Success, has partnered with Northpass, the leading digital customer education platform, to enable Customer Success (CS) teams to seamlessly manage and own customer education. In the first true industry partnership between a Customer Success platform and learning management system, ChurnZero will offer the Northpass learning platform as part of its product platform. CS teams can now create impactful, scalable learning experiences in Northpass while using ChurnZero to segment, automate and drive course enrollment, giving every customer a tailored learning experience that leads them to value faster.

The partnership and platform integration answers the need for a streamlined way to create, manage, and optimize customer education as part of the customer lifecycle. Instead of piecemealing customer education through trainings, documents, emails, and in-app messages, ChurnZero users can create libraries of interactive, training content on the intuitive Northpass platform, customized for different learning styles and environments, with the option for customers to self-select individual trainings or learn through curated courses.

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Within the ChurnZero platform, CS teams can provision customer contacts as Northpass learners, using segmentation to determine each customer’s courses based on their role and lifecycle stage. CS teams can automate Northpass course enrollment with ChurnZero behavioral and usage data, guide customers through their courses with automated steps, and measure learners’ success in their ChurnZero dashboard to optimize their training content. Further data integrations between ChurnZero and Northpass, enabling an even more seamless experience for CS teams and their customers, are planned for 2023.

“Customer education is a critical part of the customer journey and should be managed by Customer Success teams, who have a deep understanding of their customers’ learning and training needs,” says Allison Tiscornia, chief customer officer, ChurnZero. “We’re excited to partner with Northpass, an industry leader in delivering intuitive, curated learning experiences, to enable Customer Success teams to own and seamlessly manage the customer education experience.”

“Every customer success team wants to elevate the customer experience and scale operations,” said Steve Cornwell, founder and CEO of Northpass. “The ChurnZero-Northpass partnership enables both outcomes. Customer success teams can automatically equip customers with modern digital education experiences, resulting in more effective training reaching far more customers. Additionally, this integration frees customer success managers from routine training tasks so they can focus on driving higher renewals and more expansion opportunities.”

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XY Retail Partners with UST to Accelerate Digital Transformation for Retailers in North America

XY Retail, the global commerce solution helping retailers streamline omnichannel operations and foster the strongest, most meaningful, and most profitable relationships with their customers, announced a partnership with UST, a leading digital transformation solutions company. UST partners with leading global firms to drive boundless impact across a range of industries, delivering measurable value and lasting change through digital transformation. The partnership will enable XY Retail to scale the company’s North American presence and drive adoption of its omnichannel platform across retailers in the US and North America.

XY Retail is a cloud-based, unified omnichannel commerce solution focused on driving digital transformation, increasing customer retention, growing revenue, and improving operations for luxury retailers. With over 100 years of combined retail industry experience and expertise and production support for over 250,000 Point-of-Sale nodes, UST will help XY Retail clients rapidly implement and deploy XY’s advanced technology offerings to deliver better customer experiences and grow revenue.

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“The partnership with UST represents the next phase of growth for XY Retail as we continue to expand our presence around the globe,” said Susan Jeffers, CEO of XY Retail. “Combining UST’s deep systems integration and strategic knowledge expertise with XY’s powerful omnichannel solutions will help propel our clients in their digital transformation journeys.”

“XY Retail opens doors to higher shopper engagement, improved customer retention, and better sales. These strengths complement UST’s unique ability to streamline retail processes gained from working with 12 of the top 25 global retailers as strategic partners. By working tirelessly to reimagine operations, UST has emerged as the preferred Digital Transformation and Innovation partner for our clients and we are excited about how partnering with XY Retail will help us to continue meeting emerging client needs,” said Alicia Council, Head of Global Retail, UST.

This news comes on the heels of XY Retail’s expansion in Europe, the Middle East and North Africa as retailers around the world are turning to the company’s platform to gain greater control of their retail systems and digitize their businesses.

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RFPIO Integrates GPT to Help Marketing, Sales, Finance and Security Leaders Respond to Customer Requests for Proposals and Other Information

RFPIO, the leading response management platform, today announced it will offer generative AI capabilities within its software to help marketing, sales, finance and security professionals create and edit proposals, questionnaires and other responses that play a vital role in revenue growth and risk mitigation for their organizations.

RFPIO believes generative AI has enormous potential to help response teams automate simple and repetitive tasks, while freeing more time for strategy, creativity and customer engagement. Consider a sales leader who needs short, timely answers for a few specific questions for a customer proposal – not long and detailed responses. The sales leader can ask RFPIO’s GPT assistant to quickly summarize existing long-form content into shorter responses. In other situations, the sales leader can use generative AI to elaborate, paraphrase, or change passive voice to active voice, or turn legalese into plain language.

An industry first, RFPIO’s GPT assistant is now available in beta for certain RFPIO early access customers and will become generally available to customers on an opt-in basis in summer 2023. Customers can use the GPT assistant to simplify content creation and editing for RFPs, RFIs, due diligence and security questionnaires. RFPIO’s GPT assistant is sourced from GPT large language models, which have learned from reading millions of documents how to analyze and process language. GPT is the base language for ChatGPT, first introduced by OpenAI in November 2022.

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“There is no question that GPT will help businesses embrace large language models to drive greater workplace productivity,” said AJ Sunder, Chief Product Officer and CIO, RFPIO. “We believe generative AI will help response teams draft responses, perfect the response language with easy writing aids, and provide complete, compliant responses every time. In short, this new capability can help responders to be even more effective and efficient with their work.”

“Our research shows that B2B customers value rapid, relevant and personalized responses to their questions more than face time, fancy meals and flattery,” said Stephen Diorio, managing director of The Revenue Enablement Institute. “Response management – which is the ability to give customers answers to their questions quickly, correctly, in context of their situation, and at scale – is a critical capability in modern sales and marketing scenarios.”

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Nearly 2,000 companies worldwide rely on RFPIO to manage their responses to RFPs, RFIs, security questionnaires, due diligence questionnaires and other relevant customer inquiries. Each response can involve input from dozens of subject matter experts across the company. With GPT integration, users of RFPIO’s response management platform now have the option to use the GPT engine to edit, refine and augment content within a company’s Content Library in RFPIO. Initial functions in RFPIO’s GPT assistant include:

  • Create first draft: Draft an initial response based on the question.
  • Elaborate: Use simple key word prompts to let the system provide a detailed response.
  • Summarize: Convert lengthy verbose responses to shorter responses where appropriate.
  • Change to plain language: Convert texts to be plain language compliant for readability and comprehension.
  • Improve readability: Improve readability of responses through simpler language and reformatting.
  • Change passive to active: Convert responses from passive voice to active voice.
  • Check grammar/spelling/punctuation: Check grammar, spelling and punctuation errors with one click.

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Rockwell Automation Announces Acquisition of Knowledge Lens

Acquisition to accelerate Rockwell’s delivery of Industrial AI solutions to manufacturers globally

Rockwell Automation, Inc., the world’s largest company dedicated to industrial automation and digital transformation, announced that it acquired Knowledge Lens. Based in Bengaluru, India, Knowledge Lens is a services and solutions provider that delivers actionable business insights from enterprise data, combining digital technologies with deep data science, artificial intelligence (AI), and engineering expertise. Knowledge Lens will join Rockwell’s premier digital services business, Kalypso, to accelerate transformational outcomes for more manufacturers around the world.

Rockwell’s digital transformation services business is one of its fastest growing, as demand to scale connectivity across the enterprise and enable data-driven predictive and prescriptive insights increases. Together with Kalypso, Knowledge Lens will significantly expand Rockwell’s capabilities to unlock the power of data, enable autonomous manufacturing, and drive continuous optimization for more manufacturers.

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“Data offers enormous advantages for those manufacturers able to harness its full potential. But for many, only a fraction of the data generated by their plants and in their supply chains is ever used,” said Frank Kulaszewicz, senior vice president of Rockwell’s Lifecycle Services segment. “The acquisition of Knowledge Lens improves our ability to help more manufacturers around the world discover and use the hidden insights in their data to drive game-changing value for their businesses.”

Knowledge Lens, founded in 2013, serves a broad range of manufacturers, with a specialization in highly regulated industries, including life sciences. Knowledge Lens also expands Kalypso’s ability to serve clients with an open platform approach across leading AI and digital technologies.

“We are excited to join Rockwell and Kalypso and extend our collective ability to innovate and build a more sustainable, resilient, and human-centric society,” said Sudheesh Narayanan, Chief Executive Officer and founder of Knowledge Lens. “With our combined experience, and Knowledge Lens’ pre-packaged cloud-native solutions for common use cases including smart factory, connected workers, IT/OT integration, data migration, and sustainability, we are well-positioned to extend our impact in the market.”

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Fobi Appoints Colby McKenzie as Chief Revenue Officer to Support Company’s Growth in Next Chapter of Revenue Generation

Fobi AI Inc., an industry leader in harnessing AI and data intelligence to enable digital transformation, is pleased to announce the appointment of Colby McKenzie as Chief Revenue Officer (CRO). The new addition will further accelerate the company’s growth and help realize the expected earnings potential.

McKenzie is a skilled senior executive with a proven track record of accelerating business growth and development. Most recently, he was the co-founder of venture-backed startup Enlighten, a leading canntech company for both retail and adtech solutions that served over 1,500 clients. In 2022, Enlighten made a successful exit to Weedmaps where he played an instrumental role as Vice President and GM to launch and scale Weedmaps’ off-platform advertising solutions.

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He also brings expertise in corporate development and inorganic growth and will focus on advancing Fobi’s M&A, strategic licensing and joint venture initiatives this year. Prior to his career as an operator, McKenzie worked as an M&A attorney at Weil, Gotshal, and Manges LLP before launching his own venture-focused private equity fund, McKenzie Ventures. There, he worked closely with companies in a wide array of industries including digital media, adtech, mobile apps, IoT, health and wellness, cannabis, food/service, financial services, and commercial real estate to fund and scale their creative expansion strategies. With an extensive background in helping companies drive growth and increase revenue, McKenzie brings diverse experience and expertise that will help support Fobi in its next chapter of revenue generation.

Colby McKenzie, CRO of Fobi, states: “As someone who has made a career trying to stay ahead of the curve in emerging industries and emerging technologies, I was immediately drawn to the Fobi story. I think the technologies that Rob and his team have built are the perfect solutions for a society that is now mobile-first. I look forward to finding ways to help monetize these forward-thinking products.”

Rob Anson, CEO of Fobi, states: “Colby’s experience driving growth and revenue at emerging companies in tech and several other industries makes him the perfect fit for the CRO role. As we focus on scaling our platforms and applications, Colby is another strategic addition to our senior management team and will be a key piece to enhancing Fobi’s revenue growth.”

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New Spring Shopping Report Shows Brands That Don’t Offer Savings Risk Losing Loyal Customers

New Inmar Intelligence Spring Trends Guide indicates 73 percent of shoppers will switch, or consider switching, to a different brand because of a coupon or discount

Inmar Intelligence, a leading data platform company, recently released its 2023 Spring Trends Guide, which shows that incentives — along with a supporting omnichannel media strategy — will be crucial to success for brands that want to win shopper dollars this spring. In fact, over the last few months, the number of shoppers whose purchase behavior will be affected by it has increased 6% since the 2022 holiday season.

The guide also shows that 88 percent of shoppers believe inflation will affect their grocery purchases this spring. Thirty-four percent plan to purchase fewer items overall, and 29 percent will use more coupons and discounts — meaning brands have a strong opportunity to influence the products consumers eventually put in their baskets.

Based on the findings, shoppers are inspired equally from in store as they are by social platforms. However, in 2022, almost twice as many consumers shopped at brick-and-mortar stores vs their e-commerce or app-based counterparts — so providing in-store inspiration will be the best bet to influence purchase behavior.

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Additional key findings from the 1,000 respondents:

  • 52 percent of shoppers find grocery purchase inspiration on social media, almost catching up to in-store display inspiration at 54 percent
  • Compared to other formats, short-form video inspires the most social media-driven purchases at 39 percent
  • 70 percent of shoppers will rely on coupons for spring purchases
  • 80 percent of shoppers are comfortable sharing their personal data with brands and retailers in exchange for discounts, better experiences and greater value

“Inflation throughout 2022 caused financial stress for many shoppers, and that will continue to influence how they approach purchases this spring,” said Rob Weisberg, EVP & President, Incentives & Loyalty. “This year, brands will see even more shoppers hunt for savings. By combining their incentives and media, they can make it easy for shoppers to find savings — not only helping boost seasonal sales but also building loyalty. It will be crucial for CPGs to make their brand top-of-mind and give shoppers a reason to choose them over the competition as shoppers continue to switch brands for savings.”

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LanguageLoop Implements NICE CXone to Transform its Customer Experience Operations

Customer Experience Software

LanguageLoop delivers frictionless mission-critical customer and employee experiences with NICE CXone

NICE today announced that LanguageLoop has implemented NICE’s CXone cloud native platform to futureproof its customer experience operation and deliver an enhanced customer and user experience.

LanguageLoop is Australia’s leading full-service language provider that delivers essential translation and interpreting services to customers across key industries, including finance, insurance, health, education, energy, law, business, and government. Their contact center team fields more than 500,000 customer interactions annually and connects customers with almost 3,000 contracted interpreters.

LanguageLoop was experiencing significant limitations in handling the required call volume and needed to move to a flexible cloud-based solution with comprehensive interactive voice response (IVR) services. LanguageLoop engaged NICE to transform the customer experience and unify its operations with CXone.

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“NICE is pleased to support LanguageLoop as they continue to deliver frictionless experiences that transcend language barriers. LanguageLoop delivers mission-critical services to thousands of customers and CXone is now a vital piece of its supporting infrastructure.”

NICE CXone enables LanguageLoop to seamlessly automate its inbound interactions and quickly connect customers with available interpreters, providing an efficient solution for customers requiring essential communication services where English is not their first language. With CXone, customers can call in and use their LanguageLoop identification number to connect with translation and interpretation services in over 190 languages. CXone also seamlessly integrates with LanguageLoop’s booking system and supports its dedicated contact center staff in processing bookings for translating and interpreting services. With the benefit of CXone’s open application programming interface (API), LanguageLoop can more efficiently productize its service and go to market quicker with a better-rounded product portfolio.

George Bisas, Chief Executive Officer, LanguageLoop, said, “NICE CXone is the ideal solution for LanguageLoop as it delivers a mature and intuitive cloud native solution that can be fully automated to deliver a streamlined service to connect customers with contracted interpreters in mission and life-critical events. It brings together all the individual pieces of the LanguageLoop contact center into a more connected solution that delivers greater efficiencies for the business. With the support of seamless IVR workflows, CXone empowers LanguageLoop to transcend language barriers and better support its customers in times of great need.”

CXone’s easy-to-use interface also allows LanguageLoop to make direct and rapid changes to its solution without needing additional technical support. The LanguageLoop team can make changes, test, and deploy within short timeframes to ensure seamless experiences for its customers. CXone also provides essential monitoring and reporting services for LanguageLoop’s contact center agents, which helps to ensure greater quality control over its interpreting and translating services.

Darren Rushworth, President, NICE International, said, “NICE is pleased to support LanguageLoop as they continue to deliver frictionless experiences that transcend language barriers. LanguageLoop delivers mission-critical services to thousands of customers and CXone is now a vital piece of its supporting infrastructure.”

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CX Leader Sitel Group Accelerates Global Transformation with Rebrand to Foundever

The founder-led global company’s new identity further strengthens its mission to be the CX solutions and team behind the world’s leading brands with its 170,000-strong workforce

Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, announces its official transition to Foundever. Since acquiring Sykes Enterprises, Inc. (SYKES) in 2021, the group has solidified its place as one of the top three CX providers in the world. The rebrand to Foundever reflects the company’s commitment to innovation, dynamism and best-in-class CX delivery.

“The CX industry has changed drastically since we founded this company 30 years ago”

“The CX industry has changed drastically since we founded this company 30 years ago,” said Laurent Uberti, President, CEO & Co-founder, Foundever. “What was once manual and local is now digital first and global. Yet, CX remains rooted in human-to-human interactions. For over three decades, we have sought to innovate and adapt with the times while maintaining a strong human-centric element to our solutions. I’m proud to say that we have successfully grown from a small startup to a global company that delivers over 9 million customer conversations and insights each day to help our clients navigate their digital transformation journey. Launching Foundever is a chance to bring us back to our entrepreneurial roots and simplify CX for the brands we support.”

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Combining global strength with an agile, award-winning entrepreneurial spirit enables Foundever to have the scalability and digital know-how to support the world’s leading brands as they develop best-in-class CX strategies for their clients. With support available in over 60 languages and several locations in 45 countries, Foundever has a truly global reach and a revenue of $4 billion. Its staff, which is composed of 170,000 people worldwide, gives the company the ability to serve over 750 brands across the Americas, Asia Pacific, Africa and Europe.

“This new chapter of becoming Foundever gives us the opportunity to build on the company values that have been in place for decades,” said Olivier Camino, Global COO & Co-founder, Foundever. “Consumer demand is changing and brands must be able to deliver customer experiences faster and with more complexity. Since we founded this company, we’ve continued to evolve and transform to meet modern-day needs, finding a balance between human and technology. Because we know the employee experience is the customer experience, we’re committed to maintaining an employee culture that is diverse and inclusive, creating an environment that helps our Foundever family not only to meet their goals, but exceed them.”

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The new brand celebrates the foundation of expertise on which the company was founded. While ever evolving, the organization maintains the same principles today it was founded upon, maintaining the same level of curiosity and passion. “Found” represents our constant curiosity to seek out innovation to create grounded solutions, and “ever” signals the agility and drive to continuously adapt to the market and clients’ changing needs.

The newly branded company continues to offer the same high-quality CX solutions that Sitel Group and SYKES are known for, evolving to integrate new solutions and cutting-edge technology, analysis and bespoke CX solutions designed to meet the needs of today’s brands. When solutions are designed for clients, the Foundever team commits to learning, designing and integrating solutions to ensure they meet the specific needs of the client, including getting to know individual cultures, values and operational models on a human level to address unique business challenges.

Deeply rooted in its core values of creativity, commitment and connection, Foundever offers a range of high-quality services including customer care, business optimization and sales and retention, as well as strategy and design, omnichannel CX, workflow orchestration, self-service and bots, analytics and AI, social media CX, Web3, and learning and development. The Foundever CX solutions accelerate CX and digital transformation by combining deep expertise and data analytics to drive operational transformation. The company also prioritizes services such as sales and retention, tech support, back-office support, collections, and trust and safety to ensure clients are fully supported.

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