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Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant
Artificial Intelligence (AI)
STS News Desk

Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant

Upland Software, Inc. , a leader in AI-enabled cloud software for digital transformation, announced that Upland Panviva has launched Sidekick, a modern way to deliver compliant and contextualized knowledge to agents, the superheroes of contact centers. As a trusted leader in highly

Harnessing Technology and Talent: Study Reveals the Critical Need for Contact Centers to Deploy Artificial Intelligence and Automation Technologies to Alleviate Customer Frustration and Strain on Agents
Artificial Intelligence (AI)
STS News Desk

Harnessing Technology and Talent: Study Reveals the Critical Need for Contact Centers to Deploy Artificial Intelligence and Automation Technologies to Alleviate Customer Frustration and Strain on Agents

Talkdesk-commissioned paper highlights synergies between artificial intelligence solutions and skilled agents in contact centers A new IDC InfoBrief commissioned by Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, revealed that advanced

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