Page 1045 – SalesTech Star

Softeon to Acquire Warehouse Technology and Implementation Firm GetUsROI

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March 2, 2023

Softeon to Acquire Warehouse Technology and Implementation Firm GetUsROI

Adds Leading Edge Tools to Support the Growing Adoption of Distribution Automation

Softeon, a global supply chain software leader with the industry’s best record of customer success, has acquired warehouse technology and implementation firm GetUsROI LLC and its AttunedLabs software development arm.

The acquisition provides Softeon with AttunedLab’s next generation, fully composable tools for integration and orchestration of materials handling systems, advanced user interface development, analytics, and more, providing unmatched speed and ease of deployment and maximum flexibility over time.

The move also greatly enhances Softeon’s ability to help customers navigate a challenging logistics landscape characterized by growing complexity and pervasive labor shortages, leading many to automate order fulfillment processes – creating the need for integration and coordination across multiple hardware and software systems.]

Delivered via GetUsROI’s open LUCA supply chain execution platform, the proven tools will enable Softeon Warehouse Management and Warehouse Execution Systems to offer low code/no code integration with a wide range of materials handling systems, including mobile robots, goods-to-person technologies, traditional sortation systems, put walls, and more. This technology will also enable companies to move past traditional boundaries of supply chain applications to more fully and easily achieve their desired states and operating results.

As part of the acquisition, GetUsROI’s systems implementation services group, with a perfect record of success across nearly 100 projects, will continue its mission of bringing high ROI solutions to distribution and manufacturing operations all over the world, whatever the mix of vendors and technologies.

GetUsROI founder Mark Fralick will become Chief Technology Officer at Softeon, while GetUsROI’s Brian Pier will take the role of VP of Solution Delivery.

“The addition of these incredible capabilities and expertise will benefit our collective customers, as well as provide substantial future value and agility over time,” said Softeon CEO Jim Hoefflin.

Softeon will continue to pursue GetUsROI’s unique “Any-to-Any” approach – integration and workflow management from any system to any system, capabilities essential in an increasingly heterogeneous distribution technology environment.

Hoefflin adds that “This is a great deal for Softeon and GetUsROI customers and significantly changes the dynamics of the warehouse software market. Softeon is leading the way to a more open, connected, agile world that will enable companies to keep up with the speed of innovation and quickly react to new requirements and opportunities, delivering competitive advantage.”

Adds Fralick, “Now with Softeon, we will continue to deliver the maximum ROI from each customer’s investment in distribution technologies and enable organizations to choose and successfully deploy the best solutions for their needs across software and hardware vendors. The LUCA composable enablement platform will continue to power this success for both Softeon’s WMS and WES as well as the broader market.”

Importantly, these integration and deployment tools will be available to systems integrators, allowing them to deliver tailored solutions for customers without programming in a way not available from any other software provider.

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Zylo Launches App Overview To Quickly Uncover Software Savings Opportunities

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March 2, 2023

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Zylo Launches App Overview To Quickly Uncover Software Savings Opportunities

New feature helps users find savings and eliminate software waste quicker and more efficiently

Zylo, the enterprise leader in SaaS Management announces the launch of App Overview, the newest feature in its SaaS Management and Optimization platform. App Overview centralizes app spend, usage and adoption trends plus insights to drive action – all on one screen. IT, Finance and Procurement teams can comprehensively understand SaaS subscriptions’ cost-effectiveness and make fast, data-driven budget and productivity-boosting decisions.

“The App Overview experience allows users to see the key data about their subscription in an easy-to-use, graphical format,” said Brittney Linville, Senior Manager, Global Enterprise Procurement at Highspot. “It surfaces key metrics, like utilization and potential overlaps, to allow application owners and teams to make data-driven decisions quickly as it relates to potential cost savings or opportunities.”

Recent data shows that 40% of SaaS licenses go unused during a given 30-day period, clearly demonstrating that organizations lack the time or resources to manage licenses — and who are wasting millions of dollars as a result. Many IT teams currently rely on inconsistent administration tools deep within each individual SaaS application, and lack a clear, comprehensive single source of truth of SaaS application spend and usage across all apps.

“Businesses don’t have the luxury of wasting capital on unused SaaS applications in this economy, but many also lack the ability to make efficient and data-driven decisions about application value,” said Ian Runyon, VP Product at Zylo. “We created App Overview as a one-stop shop for app-level insights to help businesses instantly identify the value of each application, connect those insights to automated workflows for license optimization, have complete line of sight into upcoming app renewals, and empower teams to identify and act on valuable cost savings.”

App Overview eliminates the need for users to manually pull data or wait for responses. IT, Finance and Procurement teams can instantly identify underutilized licenses and redundant applications, remove waste and reduce spend. The all-new feature set empowers power users and app owners alike to:

Instantly visualize and report on year-over-year trends in spend, usage and adoption
Utilize trend insights to inform forecasting, planning and insight identification
Analyze user activity and track changes in adoption over time
Track utilization by comparing provisioned to used licenses
View adoption by department.
Compare behavioral data on users and teams

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SutiSoft Announces Updates to SutiCLM, its Online Contract Lifecycle Management Software

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March 2, 2023

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SutiSoft Announces Updates to SutiCLM, its Online Contract Lifecycle Management Software

SutiSoft, a leading digital transformation solution provider, announces the addition of new updates to SutiCLM, which allows users to customize their notifications and contracts.

SutiSoft announces the addition of new updates to SutiCLM, the online contract lifecycle management software that helps firms generate and manage a variety of business-related contracts. The new updates increase the performance of the solution while also adding more features for customization.

We put it in our company. The implementation and use were so easy and effective that we have now rolled it out to 7 sister companies.”Rich K IT Network Administrator

Customizable Email Notifications

With the SutiCLM solution, users can now send customized mails to their counterparties. This ensures that users can negotiate in real-time and finish the contracting process quickly.

Watermarking Contracts

Watermarking has a variety of advantages: it will ensure that your intellectual property (IP) in the contracting language is protected from duplication by another party, act as a tool for your marketing and branding needs, and increase the credibility of your contracts.

The new update to SutiCLM ensures that your administrators can customize the watermark at any time during the contracting process.

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Overhaul and Arvato Supply Chain Solutions Partner to Enhance Supply Chain Visibility and Security for High-Value Cargo

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March 2, 2023

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Overhaul and Arvato Supply Chain Solutions Partner to Enhance Supply Chain Visibility and Security for High-Value Cargo

Real-time software solution helps safely transport high-value cargo during peak season and beyond

Overhaul, a software-based, supply-chain visibility, risk, compliance, and insurance solution for the world’s leading brands, has announced a partnership with Arvato Supply Chain Solutions, an international provider of supply chain management and e-commerce solutions, to enhance the protection of its customers’ cargo. Overhaul’s proactive approach and supply chain expertise is helping Arvato ship high-value products without fearing potential losses.

Since the partnership began in spring 2022, Overhaul’s added security capabilities have given Arvato customers within high-tech, consumer packaged goods, and healthcare and pharmaceutical industries, the peace of mind to ship their high-value cargo while avoiding any losses. Early in the engagement, Overhaul successfully recovered a full truckload of high-value electronics, proving its value as a partner right from the beginning.

“During a time when the supply chain is seeing a sudden jump in cargo thefts, the power of prevention is crucial. We are proud that our technology has been so effective in doing just that and withstanding this wave of crime,” said David Warrick, Executive Vice President, Enterprise Division at Overhaul. “Our continued success with Arvato is a testament to our technology, insight, and deep commitment to providing best-in-class visibility and security solutions to give Arvato’s customers a higher level of confidence in shipping high-value or sensitive cargo.”

“At Arvato, we are dedicated to delivering some of the highest quality products on the market, and with Overhaul, we can now offer our customers a comprehensive risk management solution that matches the quality of the brands we work with daily,” said Frank Schirrmeister, CEO of Arvato Supply Chain Solutions. “This standard is something our customers have quickly come to rely on, and it’s thanks to how efficient and proactive the Overhaul team has been in our emerging partnership.”

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ZoomInfo Recognizes 100 Most Influential Sales, Marketing, and Talent Professionals in the U.S.

STS News Desk

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March 2, 2023

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ZoomInfo Recognizes 100 Most Influential Sales, Marketing, and Talent Professionals in the U.S.

Executives From Microsoft, Delta Air Lines, Adobe, and Verizon Selected From More Than 15 Million Eligible Leaders

ZoomInfo , the go-to-market platform to find, acquire, and grow customers, today announced the inaugural ZoomInfo Awards, which recognize the Most Influential Professionals in Sales, Marketing, and Talent across the U.S.

Honorees were selected from more than 15 million eligible leaders based on their prominence among industry peers and their company’s prestige. The honorees are scattered across 30 states and represent 278 companies, from industries including telecommunications, insurance, software, airlines, pro sports, and food & beverage.

“The ZoomInfo awards honor the most in-demand business professionals across the country,” ZoomInfo Founder and CEO Henry Schuck said. “It’s exciting to finally share these insights with the broader business community. Congratulations to all of the honorees.”

The same best-in-class company and contact data that powers sales, marketing, and recruiting teams also sits at the heart of these competitive lists. ZoomInfo used a weighted formula centered around the tens of millions of profile views that its platform users and the general internet-browsing public consume each month. It then augmented those rankings by factoring in several attributes of each professional’s company – such as revenue, headcount, and social media following – to produce the final rankings.

Here are the top 10 honorees from each of the inaugural lists of the 100 Most Influential Professionals across three key business verticals:

	Most Influential Sales Professionals	Company
1	Alex Sheikh, Chief Revenue Officer	Momentum Solar
2	Clay Cocalis, Chief Revenue Officer	Exterro
3	Steve Travaglini, Chief Revenue Officer	LinkSquares
4	Brian Germain, Chief Revenue Officer	Motive
5	Michael Cook, Senior Vice President, Sales and Cofounder	Runwise
6	Michael Fiacco, Chief Revenue Officer	Windstream Enterprise
7	Brian McCarthy, Chief Revenue Officer	Rubrik
8	Tim Birkmeier, President & Chief Revenue Officer	Rocket Mortgage
9	Mark Kosoglow, Chief Revenue Officer	Catalyst Software
10	Patrick Gillihan, Chief Revenue Officer	Transportation One
	Full Ranking of the Top 100 Most Influential Sales Professionals

	Most Influential Marketing Professionals	Company
1	Sharon Peters, Executive Vice President, Chief Marketing Officer	Charter Communications
2	Tim Mapes, Senior VP & Chief Marketing and Communications Officer	Delta Air Lines
3	Guy Arama, Chief Marketing Officer	GreyOrange
4	Eric Hanson, Chief Marketing Officer	OneSpan
5	Kellyn Kenny, Chief Marketing & Growth Officer	AT&T
6	Linh Peters, Senior VP & Chief Marketing Officer	Walgreens
7	Molly Battin, Senior VP & Chief Marketing Officer	The Home Depot
8	Jamie Domenici, Chief Marketing Officer	GoTo
9	Diego Scotti, Executive VP & Chief Marketing Officer	Verizon
10	Courtland Madock, Chief Marketing Officer	BrightSpeed
	Full Ranking of the Top 100 Most Influential Marketing Professionals

	Most Influential Talent Professionals	Company
1	Paul Marchand, Executive VP & Chief Human Resources Officer	Charter Communications
2	Kety Duron, Chief Human Resources Officer	Phoenix Children’s Hospital
3	Darrell Ford, Executive VP & Chief Human Resources Officer	UPS
4	Donna Morris, Executive VP & Chief People Officer	Walmart
5	Angi Calkins, Chief Human Resources Officer	PCI Pharma Services
6	Allison Blackwell, Chief Human Resources Officer	Cue Health
7	Sreeni Kutam, Chief Human Resources Officer	ADP
8	Nickle LaMoreaux, Senior VP & Chief Human Resources Officer	IBM
9	Brandon Parise, Chief Human Resources Officer	Progress Residential
10	Nicolette Sherman, Chief Human Resources Officer	Certara
	Full Ranking of the Top 100 Most Influential Talent Professionals

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IDC MarketScape Names Corcentric a ‘Major Player’ in Saas and Cloud-Enabled Procurement Applications

STS News Desk

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March 2, 2023

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IDC MarketScape Names Corcentric a ‘Major Player’ in Saas and Cloud-Enabled Procurement Applications

Corcentric, a leading global provider of payments, procurement, accounts payable, and accounts receivable solutions to enterprise and mid-market companies, announced that it has been named as a ‘Major Player’ in the IDC MarketScape: Worldwide SaaS and Cloud-enabled Procurement Applications 2023 Vendor Assessment, Doc #US48785722, March 2023.

The Corcentric Platform solution is designed to deliver value that helps enforce compliance, while improving efficiency and effectiveness across source-to-pay processes and the ability to automate manual processes. The IDC MarketScape recommends that clients consider Corcentric when seeking a “strong out-of-the box S2P solution, coupled with a robust, enterprise grade, invoice ingestion solution that supports a range of intake formats.”

The report noted, “Corcentric supports wider source-to-pay processes, extending and supporting both AP and accounts receivable (AR) business-to-business transactions – helping lower costs, increase process efficiencies, and create greater business value.”

The IDC MarketScape highlights Corcentric’s strengths, including:

“Corcentric provides ancillary services to the core procurement application offering, to include supply chain financing and managed services, that increase the mindshare for Corcentric’s offerings and provide clients with a greater range of options.”
“Reference clients appreciate the flexible approach taken by Corcentric and its willingness to support customization of their respective instances.”
“Exceptional support services that include a very responsive support team were cited by multiple client references that consider Corcentric to be a trusted partner.”

“We’re grateful for the IDC MarketScape’s recognition of our work in the SaaS and procurement applications markets,” said Matt Clark, President and Chief Operating Officer at Corcentric. “For more than 20 years, Corcentric has provided solutions for CFOs and their teams to streamline business processes and remove risk from the equation. We will continue to offer services that allow our customers to focus on what matters most – growing their business.”

“Corcentric is a Major Player in this IDC MarketScape report,” said Patrick Reymann, Director, IDC Research Director, Procurement and Enterprise Applications. “There are many options for entities looking for Source-To-Pay and Order-To-Cash solutions, but very few provide these solutions and combine them with a host of ancillary services that includes advisory, managed services, and financing options. Entities interested in improving their working capital would do well to consider Corcentric.”

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Finvi Technology Selected as Revco Solutions’ Go-Forward Healthcare Revenue Cycle Platform

STS News Desk

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March 2, 2023

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Finvi Technology Selected as Revco Solutions’ Go-Forward Healthcare Revenue Cycle Platform

Finvi, a leading provider of enterprise workflow automation software built to accelerate revenue recovery and simplify the payment process, announced that Artiva HCx was selected to drive the healthcare revenue cycle operations for Revco Solutions.

Finvi’s Artiva HCx platform will improve denials workflows and intricacies needed for Revco Solutions, one of the most trusted and reliable recovery services partners in the industry, as it grows its healthcare collections service offerings. Artiva HCx provides RCM outsourcers with the ability to manage healthcare receivables, which require more refined workflows to manage insurance follow-up, denial management, complex claims, and patient pay balances.

“Our goal is to identify each client’s specific requirements, then meet or exceed them. Finvi will enable us to reach that goal,” said Mark Schabel, CEO of Revco Solutions. “Finvi’s advanced solutions will allow us to serve our clients in a patient friendly manner that reflects the high standard of providing a positive and productive patient experience throughout the entire account lifecycle.”

With more companies, such as Revco, supporting both insurance and payer follow-ups, as well as bad debt, Finvi continues to add innovative offerings into its platform to assist hospitals and healthcare outsourcing organizations in connecting the entire patient financial experience.

“We’ve seen an increase in third-party agencies moving further upstream into healthcare, handling patient and payer engagements earlier in the process,” said Tim O’Brien, CEO of Finvi. “Finvi has supported numerous outsourcer clients on this transition. We are excited to work with Revco on this journey and to provide a long-time partner with the technology and support to aid its growth and expansion.”

Finvi’s innovations to its Artiva HCx platform further meets the needs of clients, including enhancements to the agent’s view of complex claims, program options, and state and local statute information. In addition, the system features additional administrative capabilities —through unallocated payments, payment discrepancy alerts, and more — designed to increase client efficiency.

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Olo and Flybuy Strategic Partnership Launches New Premium, Integrated Olo Expo and Order Fire Solutions to Streamline Restaurant Operations for Pickup

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March 2, 2023

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Olo and Flybuy Strategic Partnership Launches New Premium, Integrated Olo Expo and Order Fire Solutions to Streamline Restaurant Operations for Pickup

Flybuy Pickup is now directly integrated into Olo Expo and Order Fire to help optimize and automate ‘just in time of arrival’ for in-store, curbside, and drive-thru rapid handoff.

Flybuy, Radius Networks’ location-based customer experience platform, announces two new integrations with Olo, a leading open SaaS platform for restaurants, to help streamline staff operations. Flybuy Pickup is now fully integrated to provide ETA and arrival events within Olo Expo, optimizing order prep and hand-off. Flybuy Pickup is now also fully integrated to automate Manual Fire Orders based on customer location.

Currently, Flybuy and Olo enjoy a robust partnership, serving 35 shared brands across 6,000 locations. These partnerships encompass a diverse range of well-established companies including Five Guys, Applebee’s, IHOP, El Pollo Loco, Five Guys, Hooters, Newk’s, Qdoba, Tropical Smoothie Cafe, District Taco, City Barbeque, BurgerFi, Burgerville, Taco Johns, and others.

Teriyaki Madness, a fast-casual Asian restaurant concept with 115 locations worldwide, has deployed the Flybuy Pickup integration with Olo Expo to streamline operations and enhance their off-premise solution. The deployment of these technologies leverages precise location intelligence to drive efficiency.

The newly integrated Flybuy and Olo Expo solution enables Olo Expo to display multiple location events (accurate ETA, pre-arrival notifications, arrival notifications, etc.) on its dashboard. This enhances the staff’s visibility into the customer’s journey to the store allowing for precise preparation time of orders based on exact arrival times.

Many restaurants suffer from “tablet fatigue” due to the proliferation of separate tablets for each technology vendor they utilize (think: each delivery service provider, kitchen display, pickup solution has their own tablet). The Flybuy Pickup + Olo Expo significantly reduces this burden by integrating all the location intelligence into the existing expo, eliminating any operational change for staff.

“We are excited to roll out Flybuy starting with our Denver locations,” says Jodi Boyce, Chief Marketing Officer at Teriyaki Madness. “Through Flybuy’s advanced technology, we will give guests an experience that’s faster than a drive thru. And, with the integration between Flybuy and Olo Expo, which our shops already use, the training and adoption process has been extremely seamless.”

Olo and Flybuy have also integrated to automate order fire events for Olo manual fire orders based on customer location. This new capability is fully customizable, firing manual orders based on customer location and typical preparation time for the order (e.g. fire the order when the customer is x minutes away). This results in streamlined staff operational efficiencies, timely order hand-off, and improved product quality and freshness for the end customer.

“Olo and Flybuy continue to innovate together to optimize off-premise order and pickup operations for our shared Brands. We are excited to roll out these two new, integrated offerings with Olo: Flybuy Pickup directly integrated into Olo Expo and Flybuy Pickup directly integrated for automating Manual Order Fire events based on customer location,” says Dan Estrada, Chief Strategy Officer at Radius Networks. “These innovations help optimize staff operations and automate the kitchen process based on the true arrival times of customers. This results in better quality, freshness of food, reduced throwaways, and happier customers.”

“The Olo team is excited to launch our new integrated offerings with Flybuy,” said Dan Singer, SVP, Corporate Development & Partnerships at Olo. “By ingesting Flybuy’s location intelligence, we can provide restaurants with the most timely information. We have a long-standing relationship with Flybuy and look forward to continuing to help our mutual customers by maximizing labor efficiency.”

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Nogin’s Enterprise-Class Ecommerce Technology Drives Exceptional Holiday Sales Performance for Fashion Retailer Kenneth Cole

STS News Desk

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March 2, 2023

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Nogin’s Enterprise-Class Ecommerce Technology Drives Exceptional Holiday Sales Performance for Fashion Retailer Kenneth Cole

Leveraging Nogin’s intelligent ecommerce technology, planning, merchandising, paid advertising and promotional solutions, Kenneth Cole outperformed its Cyber Week forecast by 82%

Nogin, a leading provider of innovative Commerce-as-a-Service (“CaaS”) technology, today announced that Kenneth Cole, a leading American fashion house, is working with Nogin to drive higher sales and boost margins. During the 2022 holiday season, Nogin and Kenneth Cole’s partnership led to particularly exceptional sales performance, with the fashion retailer exceeding its forecasts on each day of Cyber Week, achieving as much as 102% and 117% overperformance on Black Friday and Cyber Monday, respectively.

Nogin’s full-stack ecommerce solution delivers market-leading ecommerce technology without the cost, complexity, time and risk of moving to a legacy enterprise platform. For brands using the Shopify Plus platform, Nogin’s technology embraces and extends Shopify’s existing promotional capabilities and insightful reporting metrics. Since partnering with Nogin in late 2021, Kenneth Cole has used Nogin’s planning, merchandising and promotional tools and strategies to enhance its sales growth and improve profits.

Specifically, Nogin developed and executed a discount methodology built on a smart cadence, offering category-specific sales during seasonally relevant times, sitewide sales during holidays, and the largest sales of the year during Black Friday and Cyber Week. Also, Nogin helped the company put out consistent communications to keep customers engaged and connected to the brand and executed a paid media strategy to acquire customers in Q2 and Q3 leading up to the holiday season.

In addition, amidst an uncertain market environment and as many companies shifted to prioritizing their gross margins, Nogin’s technology helped optimize conversion rates and maximize profits for Kenneth Cole. Nogin delivered a custom personalization strategy across the Kenneth Cole website, targeting different consumer segments, such as first-time and repeat buyers, with the correct offers and discounts to drive sales. Also, Nogin’s unified merchandising and returns capabilities helped drive time and cost efficiencies to further boost margins.

In all, while leveraging the power of intelligent, enterprise-class ecommerce technology backed by Nogin’s team of ecommerce experts, Kenneth Cole reduced its P&L risk and significantly scaled its online business. Through its partnership with Nogin, Kenneth Cole achieved notable milestones, including:

29% conversion rate (CVR) increase and 27% gross merchandise value (GMV) increase year-over-year due to Nogin’s technology and management of Kenneth Cole’s performance and retention marketing
Up to 172% CVR increase for high traffic pages due to AI automated merchandising rules
52% CVR increase on product pages due to customer personalization, including displaying products specifically available in the user’s size
Product add-ons increased units per transaction by 1 and had a 4.3% CVR
Exceptional Cyber Week performance, beating forecasts by 82%, with a nearly 29% CVR improvement.
Outperformed Black Friday goals by over 102% and Cyber Monday goals by over 117%

“We are thrilled with the success we’ve seen while using Nogin’s commerce platform, particularly throughout our Cyber Week sales this year,” said Jed Berger, President of Kenneth Cole Productions. “With Nogin, we significantly outpaced our holiday direct-to-consumer sales goals, ending the year on a high fiscal note and setting ourselves up for a strong 2023. Nogin’s intelligent technology and expert teams supercharged our ecommerce abilities and allowed us to elevate our user shopping experience and brand, all while maximizing our bottom line.”

“As the direct-to-consumer landscape becomes increasingly competitive, brands need intelligent strategies to attract, convert and retain consumers, while still optimizing growth,” said Jonathan Huberman, Nogin President and CEO. “In working with Kenneth Cole, our smart promotional, merchandising and segmentation strategies were key to upleveling the ecommerce experience, increasing conversions and unlocking vital time and cost efficiencies for the brand. We look forward to our continued partnership with Kenneth Cole as the company continues to strengthen its online business, capturing more consumer dollars and driving increased profits.”

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Conduent Research Finds Companies Recognize Power of Intelligent Automation but Need Help with Transformation and Implementation

STS News Desk

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March 2, 2023

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Conduent Research Finds Companies Recognize Power of Intelligent Automation but Need Help with Transformation and Implementation

Organizations challenged by lack of internal capabilities and project management to deploy automation solutions despite recognition of the measurable improvements from intelligent automation

According to new research of more than 400 professionals more than 80% of respondents cited the benefits of intelligent automation. The survey found that workflow inefficiencies remain one of the biggest business challenges for enterprises. However, the research also shows that lack of internal capabilities and resources create barriers to implementing automation technologies.

Top findings from the cross-industry study conducted for Conduent Incorporated, a global technology-led business process solutions company, include:

50% of respondents cite too many manual processes as an inefficiency in workflow;
40% of respondents point to convoluted processes or workflows, as key business challenges.

“This research clearly shows there is a significant opportunity for companies to transform many of the manual processes embedded in their business through automation and working with experienced partners for implementations,” said Michelle Hernandez Vice President and General Manager at Conduent. “Research participants are very aware of the significant benefits from automation. The barriers they face can be overcome with the right solution, partner and planning to harness the benefits of technology.”

Survey respondents cited benefits of intelligent automation including:

85% of respondents said that automation improves service levels and regulatory compliance;
84% of respondents felt that automation improved data accuracy and security;
More than 80% of respondents said it improved both employee productivity and customer satisfaction;
More than 60% of respondents say that better tools and automation solutions would make workflow more efficient.

“Most large organizations have gone through at least one wave of automation projects and now look for advanced automation expertise to resolve industry-specific and sub-process level challenges,” said Ivan Kotzev, Lead CX Analyst at NelsonHall. “In CX services, this requirement for domain expertise drives outsourcing partnerships to the next level towards shared outcomes and benefits.”

“For automation to impact business results, companies need to look beyond technology as the solution and start with the business process first. Finding a partner that has the experience in process transformation is critical to the success of the project,” said Hernandez.

Conduent’s experience delivering business process automation solutions has consistently delivered improvements in efficiencies, productivity and cost savings when planned and executed properly including:

80% data extraction on handwritten and printed documents for a Medicare Advantage market leader that receives more than 78% of its Medicare open enrollment applications as handwritten forms. Manual data entry requirements were cut in half.

Saved $5.4 million annually by reducing processing costs for a healthcare plan expanding into new business lines by leveraging Conduent’s healthcare claims processing experience.

Increased processing speed by 50% for a global shipping and logistics company based on a new technology platform consolidating manually intensive operations previously spread across the globe.

Survey methodology: more than 400 online survey respondents from mid-market to enterprise sized companies with at least one automated task in their job description and select qualitative interviews with senior executives who have completed an automation project over the past 18 months. Industries and functions included legal, document management, casualty claims, finance, health plan administration and mortgage and consumer loans.

Softeon to Acquire Warehouse Technology and Implementation Firm GetUsROI

Adds Leading Edge Tools to Support the Growing Adoption of Distribution Automation

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Zylo Launches App Overview To Quickly Uncover Software Savings Opportunities

New feature helps users find savings and eliminate software waste quicker and more efficiently

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Overhaul and Arvato Supply Chain Solutions Partner to Enhance Supply Chain Visibility and Security for High-Value Cargo

Real-time software solution helps safely transport high-value cargo during peak season and beyond

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

ZoomInfo Recognizes 100 Most Influential Sales, Marketing, and Talent Professionals in the U.S.

Executives From Microsoft, Delta Air Lines, Adobe, and Verizon Selected From More Than 15 Million Eligible Leaders

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Finvi Technology Selected as Revco Solutions’ Go-Forward Healthcare Revenue Cycle Platform

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Olo and Flybuy Strategic Partnership Launches New Premium, Integrated Olo Expo and Order Fire Solutions to Streamline Restaurant Operations for Pickup

Flybuy Pickup is now directly integrated into Olo Expo and Order Fire to help optimize and automate ‘just in time of arrival’ for in-store, curbside, and drive-thru rapid handoff.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Nogin’s Enterprise-Class Ecommerce Technology Drives Exceptional Holiday Sales Performance for Fashion Retailer Kenneth Cole

Leveraging Nogin’s intelligent ecommerce technology, planning, merchandising, paid advertising and promotional solutions, Kenneth Cole outperformed its Cyber Week forecast by 82%

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Conduent Research Finds Companies Recognize Power of Intelligent Automation but Need Help with Transformation and Implementation

Organizations challenged by lack of internal capabilities and project management to deploy automation solutions despite recognition of the measurable improvements from intelligent automation

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Popular Posts

Softeon to Acquire Warehouse Technology and Implementation Firm GetUsROI

Zylo Launches App Overview To Quickly Uncover Software Savings Opportunities

Overhaul and Arvato Supply Chain Solutions Partner to Enhance Supply Chain Visibility and Security for High-Value Cargo

ZoomInfo Recognizes 100 Most Influential Sales, Marketing, and Talent Professionals in the U.S.

Finvi Technology Selected as Revco Solutions’ Go-Forward Healthcare Revenue Cycle Platform

Olo and Flybuy Strategic Partnership Launches New Premium, Integrated Olo Expo and Order Fire Solutions to Streamline Restaurant Operations for Pickup

Nogin’s Enterprise-Class Ecommerce Technology Drives Exceptional Holiday Sales Performance for Fashion Retailer Kenneth Cole

Conduent Research Finds Companies Recognize Power of Intelligent Automation but Need Help with Transformation and Implementation

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