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TEKLYNX Launches TEKLYNX CENTRAL 7.0, Enhanced Enterprise Label Management System

TEKLYNX International, known globally for their barcode labeling software solutions, announced the launch of their enhanced enterprise label management system, TEKLYNX CENTRAL 7.0. Built to optimize and standardize labeling, this solution allows companies to manage label design, approval, print automation, and reporting across their business from a single location.

TEKLYNX CENTRAL is designed to meet complex labeling requirements and integrate with on-premise or cloud-hosted ERP systems to maximize simplicity for print users. Its browser-based print interface, with access via secure user logins, eliminates the need for individual workstation installations and enables on-demand label printing from anywhere in the world.

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TEKLYNX CENTRAL 7.0 offers exciting new features to help companies increase operational efficiency and streamline label printing processes:

  • Enhanced print capabilities: Print to PDF and print multi-page labels through the cloud to local print workstations.
  • Server auto scaling: Automatically scales server capacities based on usage to maintain optimal software performance and stability.
  • Search improvements: Refine your label file search results to quickly find the correct labels you need to print.
  • AutoSave: Automatically saves label drafts locally if the server connection is disrupted, so no work is lost.
  • Reprint comments: Administrative option to require a comment when a label reprint is selected for a more detailed label audit trail.
  • Easily adjust margins: Modify horizontal and vertical label margins directly from the print interface for accurate printing.

“We’re excited to launch the enhancements offered in TEKLYNX CENTRAL 7.0 and pride ourselves on continuously improving our software solutions based on customer needs, industry standards, and advancing technology,” says Thierry Mauger, TEKLYNX International President. “TEKLYNX CENTRAL 7.0 helps companies simplify label printing across their supply chain and more easily adapt to change.”

Read More: ICM in recessionary times

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nShift Significantly Expands Post-purchase Options for Merchants With nShift Track

New solution turns delivery tracking into retention opportunities

nShift, the global leader in parcel delivery management software, announces nShift Track, an enterprise-grade delivery tracking platform.  nShift Track enables merchants to offer outstanding post-purchase customer experiences, building customer loyalty and accelerating their growth.

Some 78% of consumers will abandon brands and retailers if they fail to receive regular updates about the status of their parcel delivery.[1] nShift Track enables merchants to offer a fully branded post-purchase experience and facilitates dialogue with customers where they live their digital lives.

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Key features of nShift Track include:

  • Branded tracking portal and mobile app (via nShift MyParcels mobile app) for delivery updates, returns policies, and more
  • Multi-channel delivery status communications via customers’ preferred messaging channel, e.g. social media, messaging apps, SMS, or email
  • 60 percent reductions in “where is my order” (WISMO) support calls
  • “Control room” oversight of all deliveries, so retailers can pinpoint delivery hold-ups and proactively offer alternatives to customers

Sean Sherwin-Smith, Post-purchase Product Director at nShift said, “Simply getting updates on their parcel delivery isn’t enough for most consumers.  Savvy shoppers expect to receive communication through the apps and social channels that they use in everyday life, not the ones their retailers insist on. And they expect all of it to look as professional and slick as the web shop they bought from.”

“We have developed nShift Track to enable retailers to meet customers’ expectations across checkout, delivery and, if needed, returns. As a result, we can enable retailers to build closer relationships with their customers.”

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nShift Track is part of a portfolio of enterprise-grade solutions that empower retailers and web shops to create an end-to-end delivery experience:

  • Checkout – a solution that fully integrates with web shops to facilitate a range of delivery options
  • Ship – enterprise-grade delivery management software which provides solutions to complex label printing and carrier booking challenges. nShift Ship was previously called “DeliveryHub” and is designed to work seamlessly with nShift Track
  • Returns – a consumer-friendly reverse logistics solution which helps convert 30% of returns to exchanges by making the process easier for shoppers

nShift is the global leader in parcel delivery management and shipment software. It is a strategic growth partner that creates access to a library of over 1000 carriers. The range of solutions helps customers take control of the entire delivery experience. This enables retailers and web shops to build their reputation with shoppers, improve the customer experience and grow incremental revenue.

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Idnow Sales in Automated Solutions Increase by 52% In 2022

IDnow logo

Strongest growth reported in financial services, telecommunications, and mobility and travel

IDnow, a leading identity proofing platform provider in Europe, has increased the revenue generated from its AI-powered, automated portfolio by 52% in 2022, compared to 2021. Built with in-house technology, the automated solutions, which include biometric selfies and video liveness checks, can verify customers across a range of industries and use cases in minutes.

FinServ, telecommunications, and mobility and travel lead vertical growth

The revenue growth of the company in its automated solutions was driven by three key verticals: Financial services, traditionally the most highly regulated market, nearly doubled its revenue in 2022 with 97% growth year-over-year (YOY). The telecommunications sector contributed with 40% growth YOY, while the mobility and travel sector grew by 16%. Similar developments can be observed in the gaming industry, where regulatory changes are expected to further fuel adoption of automated identity verification.

“The travel industry, in particular, has faced tremendous challenges due to the global pandemic in the last few years but is looking to transform itself to offer a fully digital travel experience. Identity verification is becoming an essential part of booking, check-in and onboarding processes. By providing a more seamless and secure travel experience, businesses can now gain a highly competitive advantage in this market, as the customer experience benefits significantly from digital identity verification solutions,” explains Bertrand Bouteloup, CCO at IDnow.

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Revenue growth in automated solutions across geos

IDnow more than doubled its sales in automated solutions outside of France and the DACH region (117% growth YOY), where the company has its roots, following the acquisition of the French market leader for identity technology, ARIADNEXT, in 2021. The DACH region also showed significant revenue growth in 2022 with a 40% YOY increase. In France, the company’s revenue from sales of its automated, AI-powered solutions rose by 54%.

A significant percentage of the revenue stemmed from one of the hybrid solutions in IDnow’s portfolio: AutoIdent plus QES, an all-in-one solution with qualified electronic signature (QES) paired with remote identity verification, that complies with Anti-Money Laundering (AML)/Combatting the Financing of Terrorism (CFT) requirements of most EU regulators.

European certifications for automated and hybrid solutions

Automated identity verification has been a trend in Europe for some time, as an increasing number of regulators continue to approve AI-powered solutions for AML use cases.

France and Romania have been paving the way for certifying identity proofing providers to increase the level of trust that their customers can have in them. More and more countries have also started regulating the level of assurance associated with identity proofing services.

“Last year, our services had already been certified by the Romanian Digital Authority according to their framework. For France, a key market for us, we are engaged in the PVID (prestataire de vérification d’identité à distance) certification from the French National Safety and Security Agency (Agence Nationale de la Sécurité des Systèmes d’Information, ANSSI) for our automated IDCheck.io solution,” adds Bertrand Bouteloup. “These certifications corroborate that we are able to provide reliable automated identity verification that is equivalent to a face-to-face experience and will serve to reinforce the leadership of IDnow across Europe.”

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Nine Out of Ten Companies Lack the Culture and Organizational Structure to Unlock Digital Growth, Infosys Report Finds

Infosys research reveals a blueprint for the 21st century enterprise focused on live data, responsible risk-taking and product-centricity

Only 7% of companies have the correct combination of culture and operating structure to boost growth from digital technologies, according to new research from the Infosys Knowledge Institute, the thought leadership arm of Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting.

Digital Radar: The Next Digital Frontier, surveyed 2,700 business executives across the US, UK, FranceGermanyAustraliaNew ZealandChina, and India, and found that companies that make decisions based on high quality, transparent data and build a culture of responsible risk-taking are more likely to deliver profitable growth in today’s tough macro-economic conditions. In addition, organizing around products, not process, gets new products to market faster, increasing early-mover advantage.

This research suggests three differentiators for success: use data internally, design organization culture to take responsible risks and organize the business around products. Companies that excel in these capabilities enjoy increased profit, brand perception, and employee as well as customer engagement. However, our report found that less than 10% of firms have mastered these three differentiators, highlighting significant opportunities for those that do.

Live Data: The report finds that only 5% of firms currently implement what it defines as a universal ‘live data’ approach. This is defined as data that is high-quality, timely, and readily available across the organisation. These data practices drive profit through better innovation and new product speed to market. For instance, companies that follow robust data practices for decision-making improved their new product introduction capability by as much as 85%.

Product-centricity: Companies that organize their teams around their product offerings, instead of business functions, are 50% more likely to be top performers in new product introduction and improve both employee and customer engagement significantly. Yet only half of respondent companies are currently organized in this way, highlighting a tremendous market opportunity.

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Responsible risk-taking culture: Finally, a company that takes responsible, considered risks, backed by live data, is more likely to create products faster, retain employees, and increase profit than those that do not. We identified five culture levers that can improve innovation fivefold: flexible leadership style, leadership and employee diversity, data-driven leadership, rapid test-and-learn, and encouraging risk-taking.

Together these findings further highlight that digital success is contingent on the way a company organizes itself around technology, rather than being something that can be delivered by technology alone.

Mohit Joshi, President, Infosys, commented; “We are at a time when businesses and consumers are facing change, tough macro-economic headwinds, and a challenging competitive environment. Leaders must see this period as an opportunity to think differently, unlock new structures and ways of working to drive much needed innovation and growth. Yet, in practice, very few businesses are accomplishing this. The opportunity lies in the hands of the C-suite to develop a 21st century enterprise that builds resilience, agility, and growth into their operating models.”

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Jeff Kavanaugh, VP and Global Head at Infosys Knowledge Institute, said; “The 2023 Digital Radar reveals a new frontier for business. It outlines three areas to spark innovation and bottom-line growth, showing that highly successful firms recognize the relationship between live data, product-centricity and a responsible-risk taking culture. These companies are a step ahead on their digital journey while caring for people and planet.”

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AI and Sales Ops

AI is adding to the efficacy of sales teams, assisting them in streamlining their operations and clinching deals faster. In the next few years or so, it is augured that AI will help sales teams in countless ways. Sales ops as a strategy started in the 1970s. Nowadays, it is a crucial part of the sales strategy of the majority of organizations. The definition of sales operation may vary across different organizations, but the chief goal of the process is to minimize friction and roadblocks in the sales process. Thus, it helps the sales reps of a company to be as productive and efficient as possible.

Sales operations have evolved a lot since the 1970s. Now, AI is changing the way we handle sales operations. AI makes better use of the data coming in and out of the enterprise, thus, assisting sales teams in making nicer decisions and clinching more deals.

Here, we shall walk you through the effects of AI, how it is streamlining sales ops, and the top AI tools that support sales ops processes. Read on!

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AI in Sales Operations: Advance your Business

The following are key areas where Artificial Intelligence can help enhance sales ops processes and preset a successful growth trajectory:

  • Lead Scoring: The analysis of historical data on lead behavior facilitates AI tech to score the lead on the basis of the possibility of conversion. It saves a lot of energy, effort, and time for sales reps. Having knowledge about which lead has the highest conversion chances helps them concentrate their efforts in the right direction and devise various strategies for each kind of lead. Creating the right data points is necessary to score a lead here. Good data points to gauge the lead quality can be the details compiled from past and recent data. Some common data points are income, location, social media postings, etc.
  • Sales Performance Management: Sales performance can be assessed from three perspectives:
  1. Sales team performance
  2. Individual sales rep performance
  3. Overall sales performance of the company

AI can assist in the evaluation of the data from these perspectives and then provide a clear picture of the performance of each. One of the crucial tasks here is to know the data points on which you want to judge and examine your performance. For instance, in order to assess the individual performance, you can peruse details like:

  1. The number of calls taken
  2. Number of meetings done
  3. How many follow-up emails sent
  4. Quota accomplished
  5. The lead conversion rate for each rep
  6. The average conversion rate for each rep

The idea here is that before AI makes a decision for you, it is you who needs to clarify the parameters on which AI should make a decision.

  • Price optimization: The product price is a crucial factor that catches the attention of every shopper. As per a PwC report, about 60% of buyers go for companies that offer products within the optimal price range. Optimal prices refer to the prices that do not affect the shoppers negatively. AI can assist you in fixing an optimal price of the product that helps in winning the deal. The AI-driven price optimization process involves the perusal of prices after assessing various data sets like channel, customer, product portfolio, stock keeping unit, and point of sales.
  • Forecasting: AI-led sales forecasting enhances the accuracy levels to a substantial extent. In the management of sales operations, forecasting is highly essential. Correct forecasting is instrumental in effective sales management like recruiting and retention of the sales reps, product investments, planning and budgeting, and marketing. By relying on AI algorithms, sales leaders can augur the revenue of the next quarter and take crucial measures to optimize the sales process.
  • Selling potential: Sales reps know that the acquisition of a new client requires more expenses compared to the process of retaining an existing one. AI-led algorithms can facilitate driving more business from the current clients. The algorithms can assess your ERP and CRM sales data to discover the possibility of purchasing an updated or new product among the clients. On the basis of the information, sales reps and managers can create a better and more targeted offer for individual clients.

Sales ops are, no doubt, the unsung hero of every sales organization. AI helps one decode numbers and data more accurately and efficiently. While performing day-to-day activities, a lot of data is generated. However, not all of it is relevant to grasping the sales performance. The trend of using AI to streamline sales operations is here to stay. It will only accelerate down the road. Nonetheless, it won’t replace sales reps; instead will aid them in amping up their game and boost the conversion rates and revenue of the company.

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FormAssembly Wins Silver Stevie Award for Customer Service Department of the Year

Leading data collection platform celebrates customer service and support excellence, noting above average CSAT score and customer-centric approach.

FormAssembly, the leader in enterprise data collection, announced today that the company has been honored with a Silver Stevie® Award for Customer Service Department of the Year at the 17th annual Stevie Awards for Sales & Customer Service. The award spotlights FormAssembly’s world-class customer service and support, and recognizes the company’s above-average customer satisfaction score, dedication to quality service, and customer-first culture, which help drive the company’s success.

“At FormAssembly, our Customer Success & Support team focuses on a few key elements to drive success: quality, respect and care.”— Katrina Garza, Vice President of Customer Support & Success at FormAssembly

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry were received, and winners were determined by the average scores of 170 professionals on seven specialized judging committees.

FormAssembly’s Customer Success & Support (CS) department includes Customer Support and Implementation, Knowledge and Training, and Technical Support Services. The department is led by powerhouse Katrina Garza, who has been pivotal in developing the CS team by encouraging leadership and promoting excellence amongst team members. The company has maintained a 96%+ CSAT score for the past three years (exceeding the software industry average of 77%), while working tirelessly and seamlessly to support the company’s 5,000+ customer base.

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“At FormAssembly, our Customer Success & Support team focuses on a few key elements to drive success: quality, respect and care,” said Katrina Garza, Vice President of Customer Support & Success at FormAssembly. “Our customers are the heart and soul of what we do, and I am beyond proud of the team for continuing to raise the bar and excel in all areas to ensure our customers remain good stewards of the data they are trusted with. We are grateful to be recognized by The Stevie’s for the work we do day in and day out.”

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“The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”

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Riaxe Launches “Riaxe Product Customizer” For Shopify Merchants

Riaxe Launches “Riaxe Product Customizer” For Shopify Merchants where customers can customize products and place orders from online store

Riaxe is thrilled to announce the launch of the new Shopify app, Riaxe Product Customizer by Riaxe Systems Pvt. Ltd. This product customization software has been in the works for quite some time and Riaxe can’t wait for Shopify stores to try it out. The web-to-print app was designed with the busy Shopify eCommerce sellers in mind.

It allows Shopify stores to sell customized products designed by customers using the Shopify product designer tool, manage print production workflows, and automate entire sales process with AI driven customer communication all in one place. This means that Shopify stores can save time, streamline store management and sales without having to switch between multiple tools. Riaxe believe that this app will be a game-changer for all custom printing businesses on the Shopify platform and can’t wait to see the success it brings to the users. It enables:

Read More: Digital Business Growth Exploding in 2023

Customers to Customize Unlimited Products:

Riaxe product customization app for Shopify store owners is the easiest and most comprehensive way to offer personalized products to customers. Customers can easily customize products such as t-shirts, hoodies, mugs, tumblers, tote bags, footwear, signs & banners, stickers & labels, promotional products, etc by clicking on the ‘customize’ button displayed on product page. Using thousands of template, clipart and other design attributes, customers can create/upload/drag & drop their design ideas to create one-of-a-kind products.

The intuitive interface and powerful design tools make it easy for Shopify stores to create and sell customized merchandise, while the seamless integration with the Shopify platform ensures a smooth and hassle-free experience for both Shopify stores and customers. With the app, Shopify stores can boost sales and stand out in a crowded market by offering unique, personalized products that customers will love.

Fully Responsive:

The fully responsive Shopify native and web application loads fast with any device, for example, iOS, Android, tablet, Smartphone, laptop.

Automate workflow:

After a customer places an order, Shopify stores receive high-resolution ready-to-print design files for further printing process such as screen printing, DTG, sublimation, Heat Transfer, Rhinestone Laser Engrave, Vinyl & Flex, etc.

Backoffice admin panel:

Being a seller, Shopify stores can add options for limitless customization, extra price, control design & printing options, product creation, efficiency with simple and easy-to-use backend interface. Additionally, Shopify stores can also create own templates and unlimited design attributes, set price rules, set decoration area, configure currency and language as per region, etc from back office admin panel.

Over To You

To get started with Riaxe Product Customizer, simply visit the Shopify App Store and download it to store. Riaxe can’t wait to hear what Shopify stores think! Thank Shopify stores for choosing Riaxe hope that Shopify product design software helps business thrive.

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Square and Tradable Bits to Provide Festivals & Venues with Sales Analytics Integration

Tradable Bits Branding Assets

Square and Tradable Bits usher in a new way to track, centralize and action sales data for venues and festivals.

Tradable Bits Media Inc, a leading fan-based technology company, has teamed up with Square’s powerful ecosystem of software, payments and hardware solutions for businesses of all sizes to provide venues and festivals with a first-in-kind sales analytics integration.

Inspired by the digital-first transformation across the live entertainment and sports industries, Square and Tradable Bits are setting a new standard for the fan experience. Their goal? To develop an easier way for live events organizers to track, centralize and simplify the purchasing data from the merchants/sponsors housed within their event. These insights will allow event organizers – including venues, sports organizations, promoters and festivals – to personalize their merchant offerings, more effectively track their fans’ relationship with sponsors, and re-engage fans at a later date.

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“A big challenge of today is not the lack of data, but the obstacles preventing us from using that data in real-time, easily, and with impact,” says Darshan Kaler, Co-Founder and CEO of Tradable Bits. “Our integration with Square will bring these data points together for large-scale events. It will allow promoters to bundle the best sponsorship opportunities, improve vendor’s visibility of real-time insights, move the needle on sales, and drive better experiences for everyone.”

Introducing ‘Incentivize with Square’

Officially unveiled this week, Tradable Bits and Square have beta-launched “Incentivize with Square” – a digital campaign that allows clients to influence & track in-venue sales with a simple digital discount code.

“Incentivize with Square” creates a one-to-one connection between Tradable Bits’ customer data platform and Square customer profiles. Ultimately, this provides vendors and event producers metrics about the fans taking part in any promotional event configured through the campaign, allowing them to close their redemption loop, measure impact and understand who is consuming their product.

Next on the horizon is a real-time sales integration between Square and Tradable Bits, which will centralize the siloed merchant transactions often present at large-scale events.

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

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Squaretalk Announces Partnership with Sculptor to Streamline Sales Communications

Squaretalk CPaaS Logo

Companies join forces to empower Salesforce users with enhanced automation capabilities and productivity tools

Squaretalk, a leading provider of cloud communication software, has announced a new partnership with Sculptor, a top-rated CPQ software for Salesforce. The alliance will integrate two innovative solutions to help sales teams streamline their communications and boost productivity.

Customers and partners of Squaretalk can now benefit from Sculptor’s robust automation capabilities. The integration of these two powerful tools will enable sales teams using Salesforce to automate repetitive tasks, simplifying the relationship-building, deal-closing, and revenue-generating processes.

Integrating CPQ and call center capabilities into Salesforce can significantly enhance sales efficiency, enabling sales reps to handle more calls and close deals quickly, while providing real-time quotes to potential customers. By ensuring that pricing and product configurations are consistent across all channels, teams can maintain a unified message and provide customers with a cohesive experience. This can allow sales reps to focus on building relationships with customers and closing deals, freeing them from administrative tasks that can reduce productivity.

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“By combining the power of Squaretalk with Sculptor’s automation capabilities, sales teams will be able to operate more efficiently and focus on closing deals rather than tedious tasks”

— Elie Rubin, CEO of Squaretalk

“Salesforce is the backbone of many sales organizations, and we are thrilled to partner with Sculptor to provide our customers with even more capabilities,” said Elie Rubin, CEO of Squaretalk. “By combining the power of Squaretalk with Sculptor’s automation capabilities, sales teams will be able to operate more efficiently and focus on closing deals rather than tedious tasks. Sculptor is highly appreciated for its out-of-the-box capabilities. Through our partnership, Squaretalk’s customers are now having the ability to configure and strengthen their sales teams into more effective deal velocity.”

Sculptor CEO, Dmitri Leichik, added, “We are excited to partner with Squaretalk to provide sales teams with an all-in-one solution for communication and automation. At Sculptor, we share the same values as Squaretalk in delivering excellent agent experience. Together, we will help teams increase their productivity and ultimately drive more revenue.’’

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MindCloud Named #1 “Best Cloud Services Provider for 2023”

Integration Platform Winner to Improve Productivity and Increase Sales

With positive reviews arriving daily MindCloud, announced it received another award, this one from Corporate Live Wire for best Cloud Service Provider.

Corporate Live Wire invited over 90,000 businesses and corporate professionals, magazine contributors, and subscribers to nominate companies & individuals based on factors such as service, innovation, experience, sustainability, and other key criteria. Additionally, their research team put forward a selection of firms that they felt were deserving of recognition. MindCloud was announced as the Cloud Service Provider for 2023.

MindCloud is a software company that builds and maintains custom connections between software and other platforms utilizing a cutting-edge integration platform that eliminates manual data entry and automates it.

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“Our success comes from listening, simplifying, and automating. The results are more time, less wasted money, and more sales!”

— Jamie Royce CEO and Founder

“As technology continues to advance, the modern business owner uses more and more online software tools to manage their business. The more software a company uses, the more disconnected their business can become,” says Jamie Royce CEO and Founder. “Our success comes from listening, simplifying and automating. The results are more time, less wasted money, and more sales!”

With thousands of software applications being built each month, how does a CEO keep up? One way is to let the expert evaluators and reviewers do the work for you. Look for award winners.

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“This award acknowledges the white glove service we provide to our customers,” said Royce.

MindCloud, Inc., is a software company that builds and maintains custom connections between software and other platforms utilizing a cutting-edge integration platform that eliminates manual data entry and automates so you can scale your business.

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