Page 1035 – SalesTech Star

o9 Solutions Recognizes aioneers In Its Inaugural Partner Awards Program

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February 28, 2023

o9 Solutions Recognizes aioneers In Its Inaugural Partner Awards Program

o9’s first MVP Award honors aioneers in-depth knowledge of supply chain planning

o9 Solutions, a leading enterprise AI software platform provider for transforming planning and decision-making, announced that it is recognizing aioneers as the best all-around partner in sales and delivery. The supply chain software company is receiving o9’s Most Valuable Partner (MVP) Award as part of its inaugural Partner Awards program.

Since 2020, aioneers’ strong end-to-end capabilities, from go-to-market to sales and delivery, have been essential in joint implementation projects at clients such as Fujitsu and Voestalpine. aioneers was given the most valuable partner distinction due to the company’s in-depth planning experience, its open and transparent communication style, and its ability to be seen as a trusted advisor across its clients and business partners.

“o9 is a thought leader in supply chain planning and supply chain management digitalization. The o9 platform enables true end-to-end planning processes, features best-in-class AI and analytics-powered decision algorithms, and is built on a powerful, flexible, and open data and knowledge base”

“o9 is a thought leader in supply chain planning and supply chain management digitalization. The o9 platform enables true end-to-end planning processes, features best-in-class AI and analytics-powered decision algorithms, and is built on a powerful, flexible, and open data and knowledge base,” says Dr. Christoph Kilger, CEO Services & Solutions at aioneers. “What I particularly like about o9 is its special business orientation: o9 always focuses its efforts on creating and adding value for its customers. We at aioneers share this philosophy with o9. Therefore, our cooperation is more than joint projects: o9 and aioneers together transform businesses and build the supply chain of the future!”

“Accurate forecasting is crucial for us to fulfill our quality and delivery promises to our customers. The joint team of aioneers and o9 S&OP expert consultants helped us to define and implement a best-practice end-to-end demand planning process framework to substantially improve our planning results whilst increasing planning efficiency and cross-functional collaboration,” says Melanie Stevenson, E2E Forecasting Solution Programme Lead at Fujitsu. “The well-established partnership of aioneers and o9 was a true benefit for our project by leveraging the technical and Supply Chain know-how of both companies at the same time. We really appreciated the excellent collaboration.”

“We’re honored to recognize aioneers with our first MVP Award. They are an excellent partner in the supply chain planning space and helping joint clients to strengthen their digital execution,” says Igor Rikalo, President and Chief Operating Officer o9 Solutions. “Their dedication to serving clients and becoming a trusted resource across all aspects of digitally transforming their supply chain planning practices is very impressive and we look forward to collaborating with aioneers for many years to come.”

In addition to the MVP Award, o9’s annual Partner Awards will highlight the outstanding contributions made by its partner organizations across four additional categories:

The 10x Partner Award, for the fastest-growing partner of the year
The Digital Brain Award, for the best technology partner of the year
The Graph-Cube Award, for the most impactful innovation on the o9 platform
The Digital Operating Model Award, for the largest transformation of the year

Recipients of the o9 Partner Awards are selected based on their exceptional performance and collaboration within specific categories. The o9 Partner Awards will continue to be announced prior to the aim10x global conference, which will take place March 28-29, 2023.

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Carat from Fiserv Introduces First-to-Market Capabilities to Help Enterprises Optimize Delivery Services

STS News Desk

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February 28, 2023

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Carat from Fiserv Introduces First-to-Market Capabilities to Help Enterprises Optimize Delivery Services

-Single integration to Carat gives businesses connections to more than 40 different delivery service providers

-Split settlement facilitates rapid money movement to merchants, delivery service providers, and drivers

As businesses juggle the costs and complexities of rising demand for online delivery, Fiserv Inc., a leading global provider of payments and financial services technology solutions, has introduced a new solution enabling enterprise restaurants, retailers, and grocers to optimize delivery operations, reduce costs, and regain control of their customers’ delivery experience.

Via a new Delivery Optimization solution available to enterprises leveraging the Carat commerce platform, businesses are able to connect their digital commerce operations to more than 40 different delivery providers through a single integration, access functionality that simplifies multi-party settlement, and grow customer loyalty by retaining valuable influence over customer journeys. The solution pairs split settlement capabilities from Carat with a delivery management platform from Bringg to help businesses efficiently unify last mile delivery, fulfillment and returns.

“Explosive growth in online delivery has created tremendous digital opportunity for businesses of all types, while adding new challenges to their operating models,” said Casey Klyszeiko, Senior Vice President and Head of Global eCommerce and Carat, Fiserv. “Our new Delivery Optimization solution enables businesses to best manage their own costs, while also retaking control of customer relationships so they can increase brand loyalty.”

Through a single API integration, this service allows enterprises to:

Optimize delivery across service-providers – With access to more than 40 different third-party delivery services, order routing across providers will occur based on rules set by the business, which can dynamically account for delivery times for each provider, cost for the business, and customer preferences for prioritizing fees vs. speed of delivery.
Enhance Customer Journeys – Integrating Delivery Optimization into a business’s existing ecommerce infrastructure allows them to bring the delivery experience back within their own consumer-facing apps, enabling the merchant to retain more control throughout the customer journey. Doing so means the business can accept delivery orders in-app or online directly from consumers, accept payments via the merchant’s closed-loop gift card program, retain access to customer order data, and enable their customers to leverage the retailer’s loyalty, rewards, and marketing promotions while placing an order.
Split Settlement – Through a single authorization of a digital transaction, Carat will manage settlement on behalf of the business across a complex value chain of franchises, merchants, delivery providers, tips for drivers, and other service fees; and properly manage refunds when initiated by the consumer. The solution manages split settlement in variable amounts, across payment types, and eliminates 30-day invoicing timelines currently associated with multi-party settlement—allowing the business to get paid faster and reduce fraud, inflationary impacts and other risk factors.

“The delivery industry continues to evolve at an unprecedented rate, and consumers have become accustomed to a seamless delivery experience,” said Guy Bloch, CEO of Bringg. “Our relationship with Fiserv will allow large enterprises to efficiently manage delivery workflows, while still providing an elevated delivery experience for their customers.”

Carat is the global commerce platform from Fiserv that orchestrates payments and experiences for the world’s largest businesses. With Carat, leading brands can unify their commerce, optimize transactions, and imagine and realize new ways to engage with customers.

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Givex Corp. Announces Counter Solutions Subsidiary Named Top Supplier Retail 2023 in Best In-Store Solution Category at reta awards

STS News Desk

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February 28, 2023

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Givex Corp. Announces Counter Solutions Subsidiary Named Top Supplier Retail 2023 in Best In-Store Solution Category at reta awards

Counter Solutions’ technology within Marks & Spencer’s digital cafe at Stevenage includes kiosks, WAY2PAY kiosks, online ordering, Kitchen Display Systems (KDS) and stock management

Givex Corp. announced that Counter Solutions Holdings Limited (“Counter Solutions”), a subsidiary in the Givex group, as the technology partner of Marks & Spencer, has been named Top Supplier Retail 2023 in the category Best In-Store Solution at the reta awards by EHI Retail Institute. On February 27th, 2023, the winners were honored at an evening event at Dr. Thompson’s Seifenfabrik in Düsseldorf.

Counter Solutions, which was acquired by Givex UK Corporation Limited in August 2022, has been the technology partner of Marks & Spencer since 2021. Marks & Spencer’s new digital cafes are outfitted with Counter Solutions’ WAY2PAY self-order kiosk, stock management and kitchen automation solution.

“It’s been a pleasure to be a valued technology partner of M&S since the inception of their Digital Café concept within their stores. Being recognized with a EuroShop reta for this partnership is an incredible honor, and a testament to our commitment to driving innovation within retailers,” said Richard Bernans, Managing Director at Counter Solutions. “We look forward to continuing to power the technology in Marks & Spencer’s digital cafes as they grow the digital cafe footprint and lead the way in store and cafe formats and design.”

With twelve regional offices and a global footprint of more than 118,000 active merchant locations, Givex offers gift cards, point-of-sale system GivexPOS, loyalty programs, GivexPay and more.

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Go Global Ecommerce Named BigCommerce Technology Partner

STS News Desk

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February 28, 2023

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Go Global Ecommerce Named BigCommerce Technology Partner

Go Global Ecommerce is Europe’s #1 cross-border ecommerce solution, offers fast-growing businesses help to simplify international selling.

Go Global Ecommerce announced it has been named a BigCommerce Technology Partner, providing tens of thousands of BigCommerce merchants access to Go Global Ecommerce’s merchant of record technology and services that allow brands to expand sales internationally. Beginning today, BigCommerce customers can integrate Go Global Ecommerce and begin selling worldwide in as little as two weeks through the BigCommerce App Marketplace.

“Go Global Ecommerce is thrilled to be named a BigCommerce Technology Partner. We have long been admirers of BigCommerce’s Open SaaS capabilities that help brands worldwide achieve the ultimate in online store experiences,” said Daniel Viniegra, chief commercial and partnerships officer of Go Global Ecommerce. “We are excited to begin integrating with BigCommerce’s customers so they can further expand their cross-border e-commerce reach.”

Go Global Ecommerce works closely with brands looking to expand their businesses to new international markets with technology to help them sell confidently, reduce operating costs, and maximize revenues to accelerate growth. Go Global Ecommerce’s team of experts has helped multinational retailers like Nestle, Borsalino, and Smeg develop, implement, and maintain effective digital and cross-border strategies in an ever-evolving digital and technological ecosystem.

By partnering with BigCommerce, Go Global Ecommerce will be able to offer even more personalized support to merchants that are looking to expand on a global scale. Through this partnership, BigCommerce and Go Global Ecommerce are setting a new standard for supporting businesses in their efforts for cross-border growth.

“Our partnership with Go Global Ecommerce further illustrates our commitment to providing merchants access to the highest-caliber technologies and service providers available in the industry,” said Jim Herbert, senior vice president and general manager of EMEA at BigCommerce. “Go Global Ecommerce shares our desire to help merchants sell more and grow faster to maximize success, and we look forward to working together to mutually support customers.”

BigCommerce Technology Partners are selected for offering best-in-class technologies, value, and superior customer service.

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Thoma Bravo Completes Acquisition of Coupa Software

STS News Desk

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February 28, 2023

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Thoma Bravo Completes Acquisition of Coupa Software

Coupa Software, a leader in Business Spend Management (BSM), announced the completion of its acquisition by Thoma Bravo, a leading software investment firm, in an all-cash transaction valued at approximately $8.0 billion. The transaction includes a significant minority investment from a wholly owned subsidiary of the Abu Dhabi Investment Authority (ADIA). The agreement to be acquired was previously announced on December 12, 2022, and approved by Coupa stockholders at Coupa’s Special Meeting of Stockholders held on February 23, 2023.

With the completion of the transaction, Coupa stockholders are entitled to receive $81.00 per share in cash for each share of Coupa common stock they owned. Coupa’s common stock has ceased trading and will be delisted from Nasdaq.

“This is an important milestone for Coupa, underscoring our market-leading position and the value we’re co-creating with our customer community,” said Rob Bernshteyn, Chairman and CEO at Coupa. “Thoma Bravo shares our vision and brings strategic and operational expertise. This move is an opportunity for us to strengthen our business fundamentals and continue delivering leading-edge innovation on our platform.”

“Coupa created the Business Spend Management category and is well-positioned to capitalize on this large and expanding global market,” said Holden Spaht, a Managing Partner at Thoma Bravo. “Our partnership with Coupa will leverage Thoma Bravo’s deep software expertise to help accelerate growth, drive continued investment in product innovation, and better serve the company’s world-class customer community. We look forward to building on Coupa’s strong track record of success.”

“We’ve followed Coupa with high admiration for many years and are excited to close this transaction and partner with such an incredible software franchise,” said Brian Jaffee, a Partner at Thoma Bravo. “Coupa’s BSM platform and community are highly unique and poised for continued growth both organically and through M&A, and we are thrilled to support Coupa on its mission to digitally transform the Office of the CFO.”

Advisors

Qatalyst Partners LP served as financial advisor to Coupa and Freshfields Bruckhaus Deringer LLP served as the company’s legal advisor.

Goldman Sachs & Co. LLC and Piper Sandler acted as financial advisors to Thoma Bravo and Kirkland & Ellis LLP acted as legal advisor to the firm.

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SalesTechStar Interview with Bart De Muynck, CIO at project44

Paroma Sen

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February 28, 2023

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SalesTechStar Interview with Bart De Muynck, CIO at project44

Bart De Muynck, CIO at project44 chats about the future of ERP and automation and it’s impact on supply chain and logistics:

__________

Welcome to this SalesTechStar chat Bart, tell us about yourself and more about your role at project44…

I am the Chief Industry Officer at project44 responsible for driving supply chain industry thought leadership and supporting customers with their strategies. As a logistics industry thought leader with over 30 years of experience, I previously served as VP of Research at Gartner and held logistics roles with PepsiCo, Elemica, Penske Logistics, GE Capital, and EY earlier in my career. Through my time at Gartner, I got to know the project44 team and witnessed how the platform is leading the charge in supply chain visibility. I couldn’t pass up the opportunity to join this team and continue to evangelize the need for and benefits of supply chain visibility when the chance came in 2022.

How have supply chains evolved over the years: can you highlight more on the growing importance of automation and AI to this cycle?

The supply chain has evolved drastically in recent years, much of which was spurred by disruptions and shortages faced in the wake of COVID-19. All these challenges further highlighted the need for more technology in the supply chain space.

For example, every sector is struggling to find the right skill sets. Next generation AI and automation tools help automate mundane tasks easing the burden on understaffed or overworked teams and allowing them to focus on more interesting, challenging tasks. AI combined with real-time data is also valuable in helping retailers and service providers predict demand. Despite unforeseen supply chain challenges like factory shutdowns and weather-related incidents, AI and machine learning can make it possible to achieve more accurate forecasts of the need for capacity and inventory.

In what ways do you feel the future of supply chain and logistics will be impacted by tech in future (role of ERP/robotics/etc)?

The level of unpredictability around economic, geopolitical and natural disruptions makes It difficult to peacefully operate in the supply chain space, but technology is continuously helping us adapt. Given so much uncertainty, companies must manage their supply chains in such a way that they can be more proactive or at the very least react in an informed way.

End-to-end visibility and real-time data is key. There is a real opportunity for data emerging from supply chains to offer strategic insights into critical business decisions in the future, but access to that information will only be possible with end-to-end visibility and increased collaboration between everyone in the ecosystem. Insights will have to be delivered in real-time to keep companies ahead of uncertainty and unpredictability and support real-time decision execution. Get those steps right and the supply chain can demonstrate critical value to the business under any circumstance.

A few thoughts on the biggest tech trends in supply chain that will dominate 2023?

Two of the biggest areas tech will play a vital role in are economic stability and sustainability. The economic situation in the US will likely stay volatile in the next year and decision-makers will need to predict how consumers’ buying behaviors will change or stay the same.

This uncertainty is a challenge supply chain leaders will need to be prepared for with the right technology. They will need to be armed with accurate, accessible real-time data to make better-informed decisions about their supply chain and manufacturing functions.

Similarly, real-time data will be a necessity for companies looking to focus more on sustainability as new regulations are coming out that will hold companies accountable on their Scope 3 carbon emissions – a statistic only a small percentage of companies are currently tracking. Data in combination with AI and ML will continue to drive huge impacts on Supply Chains in 2023. It will lead to further agility and resilience which in turn will result in improved cash-flows.

About project44
About Bart

About project44

project44 is a leading advanced visibility platform for shippers and logistics service providers.

About Bart

Bart De Muynck is Chief Industry Officer at project44 where he drives supply chain industry thought leadership and supports customers with their strategies. A logistics industry thought leader with 30 years of experience, Bart previously served as VP of Research at Gartner. He has contributed to publications including WSJ, Inbound Logistics, Logistics Management, DC Velocity, Transport Topics, and Bloomberg. Earlier in his career, Bart held logistics roles with PepsiCo, Elemica, Penske Logistics, GE Capital, and EY. He enjoys spending time with family and his two dogs, Nico and Whiskey, traveling, listening to music, cooking, and wine tasting.

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ALDI Nord and Trigo Win RETA Award in Best AI & Robotics Application Category

STS News Desk

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February 28, 2023

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ALDI Nord and Trigo Win RETA Award in Best AI & Robotics Application Category

Trigo, an Israel-based computer vision company building AI powered infrastructure for autonomous checkout and retail analytics, and German discount giant ALDI Nord are proud to announce they have been awarded the Retail Technology Awards Europe Top Supplier Retail 2023 in the Best AI & Robotics Application category.

The award was presented by EHI Retail Institute and recognizes outstanding technology solutions in retail. The jury commended ALDI Nord and Trigo for reinventing the discount model with future technologies in its latest store concept ALDI Shop & Go, the first checkout-free store by ALDI Nord in Utrecht.

The store is equipped with the Trigo-powered artificial intelligence system that allows customers to enter the store with the ALDI Shop & Go app via QR code, pick their items, and walk out without having to pay at checkout. Products are tracked by sensors in the shelves and cameras in the ceiling, all while protecting shoppers’ privacy in compliance with the strictest European data protection regulations. When the customers are done shopping, the ALDI Shop & Go app prompts the payment process automatically.

Michael Gabay, Trigo’s co-founder and CEO, said, “ALDI Nord and Trigo’s Top Supplier Retail 2023 award in Best AI & Robotics Application is a significant milestone in our mission to reshape the retail experience. Trigo is excited to continue working on perfecting its computer vision system and offering its innovative solutions to grocery retailers worldwide. AI-Powered and fully automated digitized stores transform retailer’s revenue and cost structure. We are particularly proud to work with ALDI Nord, who invented the discount business model and have been at the forefront of grocery retail innovation for nearly a century.”

Sinanudin Omerhodzic, CTO at ALDI Einkauf SE. & Co. oHG, said, “With ALDI Shop & Go, we have developed a concept that brings together the discount idea and computer vision technology – always with the aim of making shopping as easy as possible. Data drives change and our value chain, and the company that has the best command of the data in the future will be the market leader.”

On top of the physical infrastructure, Trigo is developing an AI-powered, real-time inventory management system called EasyStock, which allows retailers to do things like track inventory in real time, minimize out-of-stock items for in-store and online shopping, and limit shoplifting.

This is the second year in a row that Trigo has won a RETA award, after winning Best In-Store Solution in 2022 for its work with Netto Marken-Discount, opening the discount giant’s first hybrid checkout-free grocery store in Munich. Trigo‘s system is currently deployed by leading grocery store chains in the U.K. (Tesco), Germany (REWE and Netto), The Netherlands (ALDI Nord), the U.S. (Wakefern Food Corp.), and Israel (Shufersal). The system has also evolved to support different sizes and formats with equal quality and new use cases. These sizes and formats range from ‘express’ stores like REWE’s hybrid store in Cologne and Tesco’s 100% autonomous store in London, through full-sized supermarkets like the Netto Marken-Discount in Munich where shoppers buy in bulk, and the ALDI Nord store in Utrecht measuring 4,090 square feet.

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KDDI Makes Mobile Payment and Customer Loyalty Program Smarter with Oracle

STS News Desk

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February 28, 2023

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Japan’s leading telecommunications carrier chooses Oracle Database to speed payment processing by more than 5X and application development by 30 percent

Mobile World Congress, KDDI Corporation, one of Japan’s top three telecommunications carriers and the operator of the “au” mobile phone service, has chosen Oracle Database to modernize its online payment brand, au PAY, and customer loyalty program, au Ponta Points Program. By working with Oracle, au Pay payment processing is now five times faster than before, while au Ponta Points Program’s processing performance has improved by 200 percent. In addition, Oracle helps KDDI meet changing customer needs by enabling it to develop new services and applications 30 percent faster.

au PAY has approximately 31 million customers, while au Ponta Points Program is one of Japan’s most popular customer loyalty systems. Both au PAY and au Ponta Points Program continue to grow rapidly as Japanese consumers embrace mobile payments and a cashless lifestyle. To handle the increasing volume of data and transactions, KDDI urgently needed to update its system infrastructure.

“au PAY and au Ponta Points Program are indispensable services in our customers’ daily lives, especially when digital money becomes a form of compensation starting in April 2023. Since these services must be available 24/7, we decided to redesign and build the IT architecture from the infrastructure up,” said Nobuaki Kamada, general manager, DX Architect Department, Information System Division, Technology Sector, KDDI Corporation. “KDDI selected Oracle Database for its proven reliability, scalability, and security, and to form the foundation of our infrastructure. In addition, Oracle Database provides a data platform for our Java application development resources and allows us to reduce application release times by more than half without any downtime. Now we are able to quickly develop and deliver services that meet the ever-changing needs of our customers.”

To further modernize the system infrastructure for au PAY and au Ponta Points Program, KDDI also deployed Oracle Real Application Clusters and Oracle Data Guard to achieve high performance and high availability. In addition, Oracle GoldenGate, which enables smooth data migration and synchronization and supports third-party databases, was used to ensure no downtime during the migration. The full migration was completed within a year, enabling KDDI to release and update new services through the upgraded platforms in a short period of time without any disruption.

KDDI also chose Oracle Cloud Infrastructure (OCI) to build au Ponta Points Program’s disaster recovery system. Meanwhile for au PAY, KDDI will use OCI to integrate internal and external processes. OCI, along with Oracle Autonomous Database, will also be used to store transaction settlement details and to analyze data.

“KDDI’s payment and customer point program are an important social infrastructure for consumers in Japan. The success of this implementation is a result of the optimal performance of the Oracle database products, the high reliability provided by OCI, and the talented team of architects at KDDI. We are honored to work with KDDI to ensure the secure operation and management of its mission-critical data infrastructure, on-premises and in the cloud,” said Toshimitsu Misawa, member of the board, corporate executive officer and president, Oracle Japan.

KDDI chose Oracle in February 2021 with Oracle Consulting Japan as the implementation partner.

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Infosys Joins Forces with ng-voice, Empowering Telecom Operators to Transform their Digital Capabilities via Accelerated Cloud Deployment Across Europe

STS News Desk

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February 28, 2023

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Infosys Joins Forces with ng-voice, Empowering Telecom Operators to Transform their Digital Capabilities via Accelerated Cloud Deployment Across Europe

Enabling telecom operators to drive business agility and growth with agile, flexible cloud-native platforms throughout the region

Infosys, a global leader in next-generation digital services and consulting, today announced a strategic collaboration with ng-voice GmbH, the leading provider of cloud-native Infrastructure Management Services (IMS) solutions. Infosys will provide systems integration services for ng-voice through a global delivery model facilitating telecom operators with digital capabilities to deploy fully containerized and cloud-native network solutions across Europe.

Infosys was chosen for its deep-domain expertise, breadth of service offerings, and diverse talent pool that can support the industry’s first truly cloud-native IMS developed by ng-voice. As part of the agreement, Infosys will provide a set of cross-industry services, solutions, and platforms that will enable enterprises and communication service providers (CSPs) to drive business agility and growth via agile, flexible, and resource-efficient cloud-native business platforms. Building on this, Infosys and ng-voice will together provide managed services to support the network solution, while fostering innovation and delivering personalized customer experiences.

David Bachmann, CEO, ng-voice, said, “We are thrilled to partner with Infosys. This partnership will help us take our customers on a transformation journey while also accelerating the adoption of cloud-native networking solutions across Europe. Infosys’ strong leadership commitment backed by its ability to drive network efficiency and effectiveness with integration services will alleviate concerns around the ability of cloud-native solutions to fully realize productivity enhancement, performance uptakes, and user experience while serving as strong reference within the networking space.”

Balakrishna D. R (Bali), Executive Vice President – Global Head AI and Automation and ECS, Infosys, said, “With a growing deployment base, Infosys has demonstrated a steadfast commitment to power innovation-driven growth for the telecommunications industry through digital capabilities. This collaboration is a blend of capabilities powered by Infosys Cobalt and our expertise in the domain and ng-voice’s geographical presence that fast-track adoption of cloud-native network solutions among telcos across Europe. The success of this engagement can be a real game-changer for both Infosys and ng-voice in the 5G era.”

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Over Half of UK Consumers Will Pay More to Guarantee a Great Digital Experience

STS News Desk

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February 28, 2023

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Over Half of UK Consumers Will Pay More to Guarantee a Great Digital Experience

In a time of budget cuts, research from FullStory reveals the strong link between digital experiences and business profitability

Despite the cost-of-living crisis, over half of UK consumers (59%) would be willing to pay more for a product of service if it guaranteed a positive digital experience. That’s according to new research from FullStory, the leader in Digital Experience Intelligence (DXI).

The research examines the link between digital experiences (DX) and profitability, incorporating data from over 7,000 consumers across multiple industries in the UK, USA, Germany, The Netherlands, Australia, Singapore, and Indonesia.

Of those who would pay extra, almost a third (29%) will pay up to +5% more as a result of a great DX. A fifth of consumers (21%) will pay up to +15% more, while one in ten will spend a massive +25% more if they receive a good digital experience.

UK consumers were also more likely to pay extra to ensure great digital experiences than those in Germany, America or the Netherlands.

The research also highlights what consumers consider to be a great experience, with the top factors including:

– Being able to quickly accomplish what they came to do (77%)

– Having personal information remain private and secure (68%)

– Receiving a regularly evolving and improving experience (47%)

– Receiving a personalised experienced tailored to their needs (38%)

In times of economic crisis and budget reductions, this data shows a strong link between a business’s investment in great experiences and its customers’ willingness to spend.

As Andrew Fairbank, FullStory’s Vice President of EMEA comments, “In today’s digital world, customers are so compelled by great online experiences that they’re even willing to spend more on goods and services to ensure them.

“This should act as a reminder to brands that great digital experiences are not just a nice-to-have; they’re a vital part of a business’s bottom line. That’s why it’s essential that, despite the economic turmoil, businesses continue to invest in building and improving their online experiences – because you can’t have a beloved brand without it.

“To achieve this, brands not only need to find and fix negative UX issues, they also need insight into what a great experience looks like for their customers. Frustration signals like ‘rage clicks’ are a great way to see where experiences are suffering, while conversion impact analytics can show businesses exactly how much these bad experiences are costing them in terms of revenue.”

FullStory’s digital experience intelligence platform enables businesses to continuously improve their digital customer experience across sites and apps. The platform proactively surfaces actionable insights from billions of data points, helping thousands of companies, including Fortune 100 companies and the world’s most innovative consumer brands, make evidence-based digital improvements that reduce costs and reclaim revenue. The company is headquartered in Atlanta and London and privately held with backing from Permira, Kleiner Perkins, GV (formerly Google Ventures), Stripes, Dell Technologies Capital, and Salesforce Ventures.

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Counter Solutions’ technology within Marks & Spencer’s digital cafe at Stevenage includes kiosks, WAY2PAY kiosks, online ordering, Kitchen Display Systems (KDS) and stock management

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Go Global Ecommerce is Europe’s #1 cross-border ecommerce solution, offers fast-growing businesses help to simplify international selling.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Welcome to this SalesTechStar chat Bart, tell us about yourself and more about your role at project44…

How have supply chains evolved over the years: can you highlight more on the growing importance of automation and AI to this cycle?

In what ways do you feel the future of supply chain and logistics will be impacted by tech in future (role of ERP/robotics/etc)?

A few thoughts on the biggest tech trends in supply chain that will dominate 2023?

Missed The Latest Episode of The SalesStar Podcast? Have a quick listen here!

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Japan’s leading telecommunications carrier chooses Oracle Database to speed payment processing by more than 5X and application development by 30 percent

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Enabling telecom operators to drive business agility and growth with agile, flexible cloud-native platforms throughout the region

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

In a time of budget cuts, research from FullStory reveals the strong link between digital experiences and business profitability

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

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