Offering an exceptional customer experience on digital channels is no longer a nice-to-have element for businesses. Today, every customer demands personalized results and solutions,…
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NICE Actimize’s SURVEIL-X Communication Surveillance solution provides comprehensive coverage for all communication modalities in a single cloud-ready solution NICE Actimize, a NICE…
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Expansion of embeddable AI software portfolio can help companies address AI skills gap, lack of resources and development costs of bringing AI-powered applications to market IBM…
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Zipteams, a conversational intelligence-powered sales SaaS platform has launched Zip Connect, an embeddable smart meeting room for websites. Zipteams, a conversational…
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Leading cloud contact center provider to unveil its latest ServiceNow offerings at exclusive series of events 3CLogic, the leading voice-enabling and cloud contact center…
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MiaRec announced the release of the latest update to its Contact Center Intelligence Platform. MiaRec customers can now access updated dashboarding and reporting designed to provide…
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SaaS solution simplifies phone-based billing work with portfolio of virtual agents and out-of-the-box payer automations Outbound AI, the Conversation AI company for healthcare,…
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Latest certifications further position SuccessKPI as the most secure and reliable insight and action platform serving enterprise contact centers globally. SuccessKPI, Inc., a…
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LiveVox’s AI-powered solutions recognized for innovation in the contact center market LiveVox Holdings, Inc, a leading cloud-based provider of customer service and digital…
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Abstrakt Corp announced that the company now offers an integrated solution with sales engagement leader Salesloft. Now you can have real-time call coaching and automated playbooks on…
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