Multimodal AI technologies are utilized in a voice memo-based smartphone application for hotel clerks to report each time they welcome a guest. Aimesoft, a global pioneer in…
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Integrated construction management software leader enhances operational efficiency and mitigates costs by migrating onto single cloud call center solution with rich integrations to its…
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Transparency and visibility are a must in today’s fast-moving interconnected sales environment. Sales teams, marketing teams, and customer service teams cannot rely on manual recording…
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Study highlights: Despite adopting AI & automation, 67% of contact centers still rely on manual processes for critical workflows like agent coaching and quality assurance…
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Verizon Business today announced that BlueJeans by Verizon, which provides secure video collaboration and large interactive events for today’s hybrid ways of work, has been…
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With smart video and AI, Salesroom helps salespeople master virtual meetings, run more effective calls, and create deeper connections Salesroom, the interactive video conferencing…
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Video and online conferencing; has come of age... Like many other technologies, the concept of video communication and video conferencing has remained ahead of its day. Right from the…
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Apace Cloud Channels is now certified by Zoom to manage and collaborate of video meetings Apace, a leading media workflow and cloud services solution provider announces the…
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LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations SuccessKPI, Inc., a cloud-native contact center customer experience insight…
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Todd Fisher, Co-Founder and CEO, CallTrackingMetrics shares more on the evolution of the CallTrackingMetrics platform and the rise of conversation intelligence in B2B: _______…
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