Allego Introduces Call Coaching, Bringing Conversation Intelligence and Inline Coaching to Real Customer Interactions Captured Within Its Learning and Readiness Platform
New capability empowers sales enablement and training teams with actionable insights into individual and team performance
Allego, provider of the market-leading learning and readiness platform for sales and other business-critical teams, announced the availability of Call Coaching, a new capability powered by conversation intelligence that combines insights with action, giving enablement and training teams deeper visibility into the impact of their efforts. By automatically importing and analyzing all recordings of reps’ conversations with prospects and customers, executives and managers now have visibility into real-world performance and the ability to act on those insights to drive targeted coaching and training, all within Allego’s learning and readiness platform.
@AllegoSoftware announces the launch of Call Coaching, a new capability powered by #conversationintelligence to empower enablement and training teams: https://bit.ly/3buOVkd
“In today’s increasingly remote professional world, which has only been compounded by recent events, organizations need a tool that provides an end-to-end view of their enablement process, from onboarding, to messaging launches, to everyday execution and skills coaching,” said Andre Black, VP of Products at Allego. “Built as part of Allego’s platform, our Call Coaching capability automatically provides sales and services leaders visibility into live conversations from the field, combined with the power of Allego’s full learning and readiness suite, to seamlessly act on those insights for targeted coaching, training, and enablement initiatives.”
The new capability allows sales and services leaders and front-line managers a frictionless way to access recorded calls and web conferences and highlight specific moments to help assess rep competency and to better support deals. This is achieved by analyzing whether reps can fluently articulate value, differentiate from competition, and adhere to key processes. For example, with Allego’s Call Coaching capability sales leaders and managers get the benefit of knowing whether individuals or teams are talking more than listening during customer calls, providing the right responses when asked about price or timelines, articulating the right responses to objections, and more.