Broadvoice Brings Enterprise Voice Services to Microsoft Teams
UCaaS Provider Enables Businesses to Access Advanced Calling Features Natively from the Teams App on Any Device
Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced that the Broadvoice b-hive UCaaS platform now integrates with the Microsoft Teams collaboration hub in Office 365.
Broadvoice for Microsoft Teams, available now from the Microsoft AppSource, empowers businesses to access b-hive’s enterprise-class communications functionality natively from the Teams application on any computer or mobile device.
“In today’s environment, the anywhere workforce is no longer an option; it’s a must for most businesses,” said George Mitsopoulos, Broadvoice’s chief product officer. “Microsoft Teams has grown 275 percent since last fall – from 20 million to 75 million users – as businesses seek to replicate a collaborative office environment with employees who are all working from home. Teams is well known as a hub for messaging and collaboration; what’s missing is enterprise-level voice communications. Broadvoice for Microsoft Teams fills the gap.”
Users can make and take calls directly from the Microsoft Teams application, unifying collaboration, messaging and voice in a single shared workspace. Broadvoice for Microsoft Teams users also have access to b-hive’s advanced calling and call center features, like call routing, auto attendant, call queues, faxing and more.
“Businesses no longer have to run their enterprise call handling and call center functionality separately from their Teams collaboration platform,” said Mitsopoulos. “Broadvoice for Microsoft Teams brings them together in one place.”