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ICMI Announces ICMI Contact Center Expo: a Digital Experience, to Bring the Call Center Industry Together Through a Digital Experience October 6-7, 2021

ICMI announces ICMI Contact Center Expo: A Digital Experience will bring the call center industry together through a digital experience during Customer Service Week, October 6-7, 2021. ICMI Contact Center Expo: A Digital Experience will tackle the challenges and opportunities that will enable positive growth and change in the contact center industry. Register here – FREE through September 10.

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“Aligning the event with Customer Service Week allows contact center leaders to incorporate professional development into their celebrations, helping their teams grow their networks, learn from industry professionals and find solutions to new world challenges.”

Joy Sobhani, Event Director for ICMI’s Contact Center Expo said, “Although we’re eager to bring our community together in person, feedback from our community indicates that the timing of the live event during Labor Day week, combined with renewed pandemic concerns, was impacting their ability to attend. Therefore, we have decided pivoting the event to a digital platform is the best way to fulfill our brand promise to the contact center industry.”

Sobhani added, “Aligning the event with Customer Service Week allows contact center leaders to incorporate professional development into their celebrations, helping their teams grow their networks, learn from industry professionals and find solutions to new world challenges.”

The conference program will remain largely the same – only now it will take place in a digital format. From interactive discussion groups to content that supports the trending topics such as AI, managing ‘work from anywhere’ teams, omnichannel and digital transformation, ICMI’s Contact Center Expo: A Digital Experience offers a content rich program with 30+ sessions by industry thought leaders and insightful keynotes.

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ICMI received outstanding feedback from its community of customer management professionals for its digital events. Here is what they had to say:

“This virtual conference has been wonderful! Website easy to navigate and every session is extremely informative.”

“ICMI has done an amazing job taking a very interactive live event and creating a space where connection is very much encouraged and possible! I’ve made so many connections through the virtual platform that I may not have made in person as the world has become more comfortable connecting in an online space.”

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