Speech & Conversation Analytics

Do you think it would be better to observe most of the sales calls of your sales reps? Not to criticize them, but only to share valuable feedback, and help them improve conversations…
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Contact centre solution provider partners with Avoira to add emotion-detecting software to comprehensive feature set Manchester-based Contact Centre software company MaxContact has…
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Bahwan CyberTek (BCT), a global leader in digital transformation, announced a strategic partnership with Sonatype, a leading player in open source governance and DevSecOps automation,…
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Stout Street Capital leads round to further innovate HIPAA-compliant conversational marketing solution Botco.ai, the leading HIPAA-compliant conversational marketing solution, today…
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Mitto research shows B2C marketers plan to prioritize customer experience through contactless customer engagement and SMS digital communications  Mitto, a leading provider of global…
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PowerSchool announced today it has received two Silver Stevie Awards in the 15th annual Stevie Awards for Sales & Customer Service for its commitment to supporting schools and…
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Company continues democratizing customer service with new enterprise-grade capabilities designed to make it easier and faster for companies to provide better customer support Zendesk,…
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Cerence Inc. , AI for a world in motion, today announced that it has installed a new cloud service center in Japan, with Toyota Motor Corporation (TMC) signing on as its first user. The…
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Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms Limited, announced the launch of its Conversational…
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Vyopta, the Collaboration Intelligence company, today announced the addition of Collaboration Performance Management (CPM) Analytics to its product offering for Google Meet. The…
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