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Buyer Insights
CleverTap Achieves AWS Retail Competency Status
CleverTap, a leading AI-powered customer lifecycle and user retention platform, announced it has achieved Amazon Web Services (AWS) Retail Competency status. The recognition…
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Painful Customer Support Experiences Bring 52% of American Consumers to Tears and Profanity
Genesys Survey Highlights Cultural Differences as US, China and India Show Highest Rate of Frustration While Seeking Help
More than half (52%) of US respondents in a recent survey…
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WalkMe Joins the AWS Partner Network Global Startup Program
WalkMe, a leading Digital Adoption Platform and one of the fastest-growing software companies globally, announced that it has joined the Amazon Web Services (AWS) Partner Network (APN)…
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Highspot bags $75 Million Series D-1 Funds, Vows to Enable Revenue Teams Better
The platform gives revenue teams guidance in every unique customer conversation.
Company’s annual recurring revenue (ARR) more than doubled year-over-year.
Highspot…
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Poly Launches New Device for Contact Centers to Enhance Customer Satisfaction
New Additions are EncorePro 300 headset and MDA 500QD Series audio processor.
EncorePro line provides scalable options for fully integrated audio.
MDA 500QD Series is designed…
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Salesforce Reveals Insights on $31 Billion US Cyber Week Digital Sales
US Thanksgiving Day e-commerce revenue up 16 percent.
Black Friday up 14 percent and Cyber Monday up 11 percent.
AI drove up to 9 percent of global digital orders on…
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Free Shipping Versus $2.99? Even Small Shipping Costs Decrease Customers’ Interest Drastically
A New Survey from Clutch Highlights How Even Small Shipping Costs Can Strongly Impact Online Shoppers' Interest in a Product Compared to Free Shipping. a Similar Number of Online…
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Mediagrif Announces Closing of the Acquisition of k-Ecommerce
Mediagrif Interactive Technologies Inc., a Canadian leader in information technology, is pleased to announce the closing of the transaction previously announced on November 13, 2019 …
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Vonage Earns 2019 CRN Tech Innovator Award
Honored in the Collaboration Applications & UC Category for its Smart Numbers service
Vonage , a global business cloud communications leader, announced that CRN, a brand of The…
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AMC Technology Launches DaVinci App on Genesys AppFoundry
Genesys Appfoundry Partner Offers Seamless Integration Between Its Davinci Platform and Genesys Purecloud
AMC Technology, a leading Computer Telephony Integration (CTI) provider, has…
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