ValueLabs LLP, a global technology services provider, has announced the launch of a new service line, ‘Cognitive Operations’.
ValueLabs is changing the fundamental way in which business processes are carried out within organizations by applying The Digital Flywheel™ framework. This has resulted in significant improvements in quality and speed, resulting in cost savings of about 30-55% for some of their clients. They have helped automate the extraction of data entities from legal contracts, optimize onboarding processes through automated data extraction from KYC documents, Machine Learning based categorization and closure of IT helpdesk tickets, automated loan processing through AI, etc.
Read More: Aspect Announces ACE 2020 Customer Experience Event
‘Cognitive Operations’ caters to a wide range of business functions like Finance (automation and analytics in accounts payables, receivables, business finance and accounting), Legal (contract abstraction, discovery services, and NLP powered legal bots), IT Helpdesk, Customers Support, HR, Procurement, etc.
Ranga Phani, SVP Digital Consulting and Strategy, said, “These are exciting times for us and our clients. The capabilities we have built in the Machine Learning space, when applied to real business use cases, are producing stunning results. We were able to automate about 40% of the work in our own internal Business Finance function last year! Some of our clients who have subscribed to our Cognitive Operations service line have seen efficiency gains upwards of 35%.”
Read More: Liferay Named A Leader In The 2020 Gartner Magic Quadrant For Digital Experience Platforms