What is an IVA? Are they helpful to my business? How do they operate? Is there a risk that they will take away jobs from humans? IVAs (Intelligent Virtual Assistants) are…
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Plum Voice, the leading programmable platform-as-a-service for intelligent virtual voice applications, today announces two programs tailored to the needs of potential partners: Plum…
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Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has launched Vonage Contact Center…
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Even More Personalized, Conversational AI Self-Service Offering Driving Increased 8x8 Customer Adoption with Over One Million Interactions to Date 8x8, Inc., a leading business…
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Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has launched Vonage Contact Center (VCC) Intelligent…
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Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration…
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Abstrakt Corp, a real-time call guidance and automated QA software, announced that the company now integrates with the leading cloud contact center software provider, Intelligent…
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VirtualPBX, a leading provider of cloud-based communication solutions, proudly announces the launch of its cutting-edge Contact Center product, empowering businesses to elevate…
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IVAs now meet quality expectations and improve customer wait times due to vast improvements in AI technologies A new customer experience benchmark report from Kore.ai, the world's…
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The Integration Will Improve Customer Service via AI-driven Conversational Chat Automation Kore.ai, the world's leading enterprise conversational and generative AI platform and…
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