NICE inContact, a NICE business, and the leader in cloud contact center, announced that it has been selected as the winner in the Innovations in Cloud Contact Centers category of the 2020 UK National Innovation Awards for NICE inContact CXone, the world’s leading cloud customer experience platform. The UK National Innovation Awards, presented by the Directors’ Club United Kingdom, recognize business technology innovations from around the world for their impact on customer experience, employee engagement or operational performance.
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NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation.
NICE inContact CXone transforms call center software so businesses can provide an extraordinary agent and customer experience every time and on every channel. CXone is the first and only platform unifying best-in-class customer analytics, omnichannel routing, workforce optimization, automation, and artificial intelligence on an open cloud foundation. By offering the most supported digital channels in the industry with dozens of pre-integrated messaging, social and traditional voice/chat channels – including Facebook Messenger, Apple Business Chat, WhatsApp, and more – native in the CXone cloud customer experience platform, organizations of all sizes across the globe can exceed customer expectations through the contact center.
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“CXone customers consistently see positive improvements in customer experience and key contact center metrics, thanks to our continually evolving innovation in cloud contact centers,” said Paul Jarman, NICE inContact CEO. “We are honored to be recognized by the Directors’ Club for this award, which validates CXone as a forward-looking technology that makes comprehensive digital-first omnichannel experiences a reality.”
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