Copper Puts Customer Trust and Data Protection First with SOC 2 Certification

By STS News Desk On Nov 2, 2018

With a Type II Certification, the company is focused on security, availability and confidentiality

Copper, the No. 1 CRM recommended by Google for today’s digital workplace formerly known as ProsperWorks, today announced that it has received the highest level of industry certification with the Service Organization Control (SOC) 2, Type II Certification. This certification provides independent validation that Copper security and data protection controls are in accordance with the American Institute of Certified Public Accountants’ applicable Trust Services Principles and Criteria. The certification further solidifies Copper’s commitment to the high level of trust and care it provides to customers.

In the CRM industry, users trust their CRM system with their most important, and often forward-looking, data and information. When companies are choosing a CRM, guaranteed data protection is often a deciding factor. This certification is a reassurance of the level of commitment that Copper puts into keeping customer data safe.

When it comes to cloud CRM systems, data must be handled properly, and that goes beyond just securing the product hosting infrastructure. The SOC 2 certification guarantees a holistic approach, including but not limited to secure hiring practices and training, limiting customer data access on an as-needed basis only, and a strongly enforced change management policy. These policies, procedures and controls are verified annually through an independent third-party audit, not just internally at the company, to ensure online behaviors are acceptable and safe.

“This is such an important move for us as a company. Trust is our number one priority, and nothing is more important than protecting our customers’ sensitive data and information, which is why we hold ourselves to this very high standard. This is the next step in building the strongest customer relationships in the industry,” said Jon Aniano, Chief Product Officer at Copper.

Copper is also GDPR compliant and TRUSTe certified, and this SOC 2 Type II certification is the next step in providing the highest caliber of service to our customers across the world. SOC 2 revolves around five trust principles, and Copper is certified in three of those including security, availability and confidentiality.