Miller brings seasoned retail, marketing and customer experience expertise to support Rithum’s next phase of commerce innovation
Rithum, a leading global commerce solutions provider, announced the appointment of Kim Miller as Chief Marketing Officer and Head of Global Strategy. This appointment reinforces the company’s commitment to innovation and helping brands, retailers and suppliers navigate an increasingly complex commerce landscape.
As CMO and Head of Global Strategy, Miller will lead Rithum’s global marketing and strategy organizations, bringing extensive experience in retail, corporate strategy and digital transformation to the company’s executive leadership team. Her appointment reflects Rithum’s continued investment in strengthening its go-to-market strategy and supporting the company’s next phase of growth.
Miller brings more than 20 years of experience leading digital transformation, omnichannel retail and consumer growth initiatives across Fortune 500 companies and high-growth consumer brands. Most recently, she served as Chief Customer Officer at Saks Global, where she oversaw enterprise customer strategy across Saks Fifth Avenue and Neiman Marcus. Previously, she served as President of Saks OFF 5TH, overseeing the company’s $1 billion-plus omnichannel business, and as Chief Marketing Officer at Rakuten, where she led brand and performance marketing initiatives supporting more than 10 million members and 2,000 retail partners.
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“Kim brings a unique combination of retail, customer and marketing leadership experience that will be invaluable as we continue helping brands and retailers navigate an increasingly dynamic commerce landscape,” said Lou Keyes, CEO of Rithum. “Having led customer strategy, ecommerce and growth initiatives at some of the world’s most recognized retail organizations, she understands the challenges our customers face firsthand. We’re excited to welcome Kim to the team as we continue expanding our capabilities and delivering value across the commerce ecosystem.”
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In her role, Miller will focus on strengthening Rithum’s market positioning, deepening customer engagement and helping brands and retailers understand the value of its commerce solutions in the modern AI era.
“Rithum has an opportunity to redefine how the industry thinks about commerce technology,” said Miller. “The convergence of AI, data and commerce is creating new possibilities for brands and retailers, and Rithum is uniquely positioned to help partners and customers not only operate their businesses more effectively, but also gain the intelligence needed to compete and grow. I’m excited to join the team at such a pivotal moment and help shape the company’s evolving story as we continue building for the future of commerce.”
Miller’s appointment reflects Rithum’s ongoing investment in leadership and market momentum, as the company continues to expand its capabilities and deliver a more connected commerce experience for customers worldwide.
