New Android-based device empowers frontline teams by automating routine tasks, reclaiming critical labor capacity and elevating customer service
Zebra Technologies Corporation, a global leader in digitizing and automating workflows to enable intelligent operations, announced the launch of the KC401 kiosk, purpose-built to handle routine inquiries, eliminating workflow bottlenecks, reducing queue times, and freeing up staff for higher-value customer and patient interactions.
“The KC401 provides a versatile, reliable solution for organizations to deliver the seamless, intuitive self-service experiences that their frontline workers and those they serve expect.” -James Poulton, Senior Vice President, Enterprise Mobile Computing,
Featuring a 10-inch display, the KC401 delivers a superior self-service experience for customers and frontline workers across the retail, hospitality, manufacturing, and healthcare industries delivering faster and more responsive self-service workflows.”
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“As customer expectations for speed and convenience continue to grow, self-service technology serves as a defining feature of the modern store and other environments,” said James Poulton, Senior Vice President, Enterprise Mobile Computing, Zebra Technologies. “The KC401 provides a versatile, reliable solution for organizations to deliver the seamless, intuitive self-service experiences that their frontline workers and those they serve expect.”
The KC401 expands Zebra’s comprehensive self-service portfolio, including kiosks, mobile computers, and multipurpose touchscreens. With the integration of solutions from Elo, now part of Zebra, the expanded portfolio provides organizations across industries with a wider selection of versatile, high-performance products tailored to match their unique workflows.
Overcoming Friction for a Better Shopping Experience
New analysis from Coresight Research indicates a significant challenge in the retail industry, with more than 60% of retailers reporting that shoppers struggle to find products and navigate their stores. The KC401 directly addresses these hurdles, providing a digital touchpoint for shoppers to access product information like checking prices or inventory availability, and even view item availability, through an endless aisle experience.
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According to the research, self-service solutions free up the capacity of about four associates per store on average, equaling about 22% of front-of-store labor capacity. Retailers can then reallocate this valuable time to higher-value activities like merchandising, returns, and in-store customer assistance.
Built for Durability, Seamless Deployment Across Frontline Operations
From the warehouse to the store floor, the KC401 is built for high-traffic environments. It withstands rigorous daily use across retail, hospitality, manufacturing and healthcare.
- Enhanced with an impact-tested, scratch-resistant display, the kiosk can withstand everyday bumps and taps that are common in industrial environments, like manufacturing and warehousing.
- Additionally, IP65-sealing protects against dust and liquids, allowing for frequent cleaning where hygiene standards are required, like restaurant kitchens or healthcare facilities.
- An optional specialized scanner can simplify hands-free scanning workflows, making price and inventory checks, loyalty identification, and product returns more seamless.
The KC401 kiosk is also optimized with Zebra DNA and its comprehensive software suite of capabilities which simplifies device setup, security, and management. Zebra customers currently using the CC6000 kiosk can maintain operational continuity as the KC401 uses the same mounting solutions and infrastructure, enabling a cost-effective upgrade of digital touchpoints with minimal disruption.
KEY TAKEAWAYS
- The Zebra KC401 provides frontline workers and those they serve with superior self-service experiences.
- The new kiosk is built to withstand high-traffic use and frequent cleaning, making it ideal for a wide range of applications across retail, hospitality, manufacturing, and healthcare.
- Organizations benefit from an easy, flexible installation functioning as a drop-in replacement for existing CC6000 customers.
