The groundbreaking partnership ensures 24/7 support and streamlined healthcare operations, revolutionizing patient communication
eClinicalWorks®, the largest ambulatory cloud EHR, announced the integration of healow® Genie, an AI-powered contact center solution, across Maryland Endocrine practices. This innovative partnership will offer patients round-the-clock access to crucial health information through text, chatbots, and voice calls. Created to manage a wide array of tasks, including scheduling appointments, facilitating bill payments, and supervising medication refills or referral requests, healow Genie is set to significantly transform operations at Maryland Endocrine.
“We’re thrilled to harness the capabilities of healow Genie to efficiently manage our high call volume, optimize operational workflows, and provide swift and personalized assistance,” said Kimberly Stahl, practice administrator at Maryland Endocrine. “healow Genie’s multilingual capability will help us overcome language barriers. Its personable demeanor, and its role in reducing patient wait times will streamline our day-to-day operations. Currently, we rely on a third-party service for after-hours calls, which is costly and inefficient. With the implementation of healow Genie, we expect patient engagement and satisfaction to be elevated and costs to be reduced by automating critical functions such as appointment scheduling, prescription management, and referral handling.”
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Serving the Central Maryland community, Maryland Endocrine specializes in various endocrine services. The practice has emerged as a trusted provider for many seeking timely evaluations and treatments for conditions including pituitary disease, thyroid disease, Diabetes Mellitus, bone, calcium, and parathyroid disorders.
“We are incredibly excited to partner with Maryland Endocrine with the integration of healow Genie to strengthen patient engagement at its facilities,” said Girish Navani, CEO and co-founder of eClinicalWorks. “Our objective is to usher in a paradigm shift in healthcare practices facing challenges with call center operations. The integration of healow Genie, an AI-powered tool, optimizes operations and boosts patient satisfaction with its efficient and intelligent capabilities.”
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healow Genie is crafted to redefine patient communication, augment the accessibility of healthcare information and resources, and simplify appointment management. With remarkable features such as patient self-service, intelligent assistance, automated service for after-hours, and engaging brilliant campaigns, healow Genie stands ready to dramatically enhance the healthcare journey for patients at Maryland Endocrine.
