Avaamo Launches AutoQA: The industry’s first GenAI-Powered Quality Assurance for Contact Centers
Breakthrough technology enables 100% call coverage with near-perfect accuracy across all channels
Avaamo, a leader in contact center AI solutions, announced the launch of AutoQA™, a groundbreaking GenAI-powered quality assurance solution that transforms how contact centers evaluate customer interactions. Powered by Avaamo’s proprietary LLaMB™ technology, AutoQA™ automatically evaluates 100% of customer interactions across all channels, delivering unprecedented accuracy and coverage while maintaining operational costs.
“Contact centers have long struggled with the trade-off between comprehensive quality assurance and operational efficiency,” said Sriram Chakravarthy, CTO, Avaamo. “AutoQA™ eliminates this compromise by providing complete coverage and near-perfect accuracy, turning QA costs into profit opportunities.”
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Revolutionary Features and Capabilities
AutoQA introduces several industry-first capabilities:
• Real-Time Quality Assessment: Evaluates agent performance instantly using predefined, weighted guidelines for each call stage
• Intelligent Guideline Setup: Allows teams to create and customize evaluation criteria using simple English instructions—no coding required
• Comprehensive Self-Learning Tools: Empowers agents with complete visibility into their performance metrics and personalized development paths
• Advanced Compliance Management: Ensures adherence to major standards including GDPR, CCPA, HIPAA, PCI DSS, and SOC 2
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Transforming Contact Center Operations
AutoQA’s implementation delivers immediate and measurable benefits:
• Automated evaluation of 100% of customer interactions
• Real-time performance insights and feedback
• Detailed analytics with emotion indicators and call summaries
• Seamless guideline updates and instant re-evaluation of past interactions
• Robust trend analysis for data-driven decision making
Security and Compliance
The platform maintains the highest standards of data security and regulatory compliance, featuring advanced encryption, secure data handling, and stringent access controls to protect sensitive information.
