Marks & Spencer Extends Relationship With Flooid for Software and Services

UK high street retailer Marks & Spencer has extended its agreement with Flooid for the provision of store point-of-sale and unified commerce platform basket services for up to another five years.

Flooid (formerly PCMS Group), agreed with Marks & Spencer in 2007 to supply software to run point-of-sale and self-checkouts across the M&S store estate, and will now extend this to include access to its unified commerce basket services platform, which empowers retailers to build omnichannel experiences in house or with other partners.

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Paul Airey, Head of Technology & Digital at Marks & Spencer, said: “We originally selected PCMS to replace our ageing software in all our store formats. The world has changed a great deal since this time, and our solutions need to wholeheartedly support the growth of our omnichannel offering. We need to be able to serve customers however they want to shop, so we’re delighted that Flooid will enable us to grow our omnichannel capabilities using its basket services. This enables us to launch new formats like consumer mobile and self-service kiosks quickly while allowing us to create and build our own experiences on top of the Flooid platform.”

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Martyn Osborne, CEO EMEA for Flooid, said: “I’m delighted to be extending our strong relationship with Marks & Spencer, developed over many years. Marks & Spencer is one of consumers’ favourite retail brands and we’re excited to be able to support its changing business formats and ambition for change and growth by supplying our current and future innovations over the next several years.”