Element Electronics Wins Five Stevie® Awards with the Help of Goodbay Technologies
Goodbay Announces that Its Partnership with Element Electronics Has Been Recognized in the 16th Annual Stevie® Awards
Goodbay Technologies, a 24-7 Intouch company, announced that its partner Element Electronics has been recognized with five Stevie® Awards for Sales & Customer Service.
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“Customer service is a core belief at Element and something we live by every day”
Element received five awards in the “All Other Industries” category, including:
- Gold Stevie® Award: Customer Service Department of the Year
- Silver Stevie® Award: Contact Center of the Year (Up to 100 Seats)
- Silver Stevie® Award: Customer Service Success
- Bronze Stevie® Award: Customer Service Team of the Year – Recovery Situation
- Crystal People’s Choice Stevie® Award for Favorite Customer Service
“Customer service is a core belief at Element and something we live by every day,” said Kammie Larkin, Customer Service Manager at Element Electronics. “Our success is driven by effective partnerships, and Goodbay is a great example of that; we’re truly cut from the same cloth. We both focus and rely on our people to help drive the passion, empathy, patience, and courtesy that’s required to be best in class. We’re truly grateful to have such an incredible and dedicated team.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie® Awards organizes eight of the world’s leading business awards programs including the prestigious American Business Awards® and International Business Awards®.
“We are more than just a contact center company – we partner with businesses to drive customer retention and increase profitability for them,” says Sapan Shahani, CEO at Goodbay Technologies. “We’re proud to serve as Element’s preferred customer support partner to deliver world-class support services to their customers.”
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More than 2,300 nominations from organizations of all sizes and in virtually every industry across 51 nations were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees.
The judges had high praises for Element’s submission, referencing the company’s investment in new technology (chat bot and CRM), training, and team development. Element’s high customer satisfaction (CSAT) number was cited as being indicative of the company’s enthusiasm for providing extraordinary service.
Goodbay is innovating the way companies outsource customer support by delivering a data-driven approach to customer experience improvement. For Element, the company deployed technically skilled agents with the expertise to diagnose complex product issues and help customers integrate new Element TVs into their home WiFi and digital ecosystems. As a standard, Goodbay operational processes are streamlined to capture customer feedback at every stage of the journey, and insights are shared in real-time across departments like product, engineering, development, and marketing. By only hiring the most talented frontline agents, Goodbay ensures higher-order decision making occurs at the point of customer interaction.
