COVID Changed Women’s Shopping Behaviors, Desires, And Expectations According To New National Study From Meredith And The Harris Poll
More than 8 in 10 women say their shopping habits have permanently changed since the pandemic
The COVID-19 pandemic has created space for women to reprioritize their energy and resources, including re-evaluating what matters most when it comes to retail, according to a new exclusive national study from Meredith Corporation and The Harris Poll.
Read More: SalesTechStar Interview with Justin Shriber, CMO at People.ai
“Women are using their time during the pandemic to re-evaluate all aspects of their lives, from everyday routines to deeper evolution around their life goals and health,” said Britta Cleveland, Meredith’s Senior Vice President for Research Solutions. “This means change ahead for retail, as women look to turn their new priorities into action.”
Among the many other notable findings, the Meredith-Harris Poll study reveals three key shopping trends accelerated by the pandemic:
#1: Creating demand now starts with digital
#2: In-store retail needs a glow-up as digital shopping grows
#3: Women are intentionally directing spending to brands that support their values and community
As the largest media company focused on adult women in the U.S., Meredith is committed to improving women’s lives through daily information and inspiration. The company’s trusted multi-platform brands, which include PEOPLE, Better Homes & Gardens, Allrecipes, Southern Living, and REAL SIMPLE, focus on entertainment news, house and home, food, style, health, fitness, travel and luxury, and parenting.
The study, Shopping Confessions, is the third annual collaboration between Meredith and The Harris Poll.
Previous collaborations between the two produced “Gen Z Women,” a 2020 study revealing this demographic’s unique perspectives on life, career, relationships, racial injustice, and social media, and “Burnout Flashpoint,” a 2019 study delving into the stress epidemic affecting the American woman.
Read Mor: Companies Look To Boost Resiliency After COVID-19 Disrupts Workplaces, But Transformation Is Only…
Looking more closely at this year’s study:
Digital is the future to cultivating desire
Modern window shopping and checkout is being fueled by digital wish lists, social media, influencers, and editors/experts.
Digital discovery continues to be optimized as retailers work to bring the serendipity of new finds online. Nearly 6 in 10 Gen Z women (59%) find out about new products from social media advertising. More than half (52%) say email outreach has driven purchases, but a slightly higher percentage (56%) admit they are “drowning in junk email from stores / brands that I have purchased from.”
When it comes to influence, priorities are shifting from size and status toward authenticity and expertise. Survey data show that micro influencers (fewer than 100,000 followers) have the greatest trust when it comes to product recommendations. Similarly, editors and subject matter experts are more trusted than celebrities.
