Tavant, the global leader in Service Lifecycle Management (SLM), today announced the expansion of its solution suite to enhance service delivery experience, drive sustainability, and capture aftermarket lifetime value. The expanded solution builds a single source of information designed to help OEMs and their suppliers improve how they develop, maintain, and service their products.
Read More: SalesTechStar Interview with Katie Bapple, Senior Director Agent Experience at Liveops
@Tavant Expands its #slm Portfolio to Enhance Connected Service Experience.
Powered by AI, the SLM suite will enable manufacturers to gain better insights into end-to-end aftermarket processes like warranty and claims, service parts, field management, predictive maintenance, operating conditions, wear and tear, parts failures, and support. This suite also helps in improving service processes like parts refurbishment, scrap management, parts management, waste management, and optimizing the carbon footprint in the manufacturing ecosystem.
“AI and Analytics must be a strategic part of the overall service experience for the manufacturer,” says Aly Pinder, Program Director, Service Innovation at IDC. “In order to make sense of the rich data opportunity within the service lifecycle, organizations will need to rethink all aspects of service lifecycle management including the role of connected machines, devices and efficient processes and how they impact their service business.”
Read More: SalesTechStar Interview with Brian Korchin, Managing Director and VP of Sales at InCloudCounsel
“As systems and products become smart and connected, companies today need to emphasize data to drive business decisions. Tavant’s vision is to create a 360-degree view of the service life cycle processes for manufacturers, their channel partners, and customers. Our future-proof SLM suite gives businesses a competitive advantage by enabling exceptional service experiences for their customers while driving high service revenues,” said Roshan Pinto, Head of Manufacturing, Tavant.
“The manufacturing industry is one of the largest contributors to greenhouse gas emissions worldwide. Built with a data-first approach, Tavant’s SLM suite is architected to provide a more comprehensive look to the service processes with actionable insights for a far-reaching approach to sustainability and carbon footprint analysis,” Roshan added.
