workforce engagement

Salesforce, Dialpad, Gladly, Neuraflash, and Bridgepointe recognized for CX Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact…
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NICE Enlighten AI for CSAT empowers agents to positively impact their customer satisfaction outcome, highlighting the behaviors needed for achieving their goals with real-time…
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Breakthrough release creates targeted, actionable coaching plans to boost supervisor capabilities, confidence, connection, and performance  TouchPoint One, the leading provider of …
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Inspirational Trailblazer to Share Her Insights on Leadership and Innovation at Global Customer Engagement Conference Verint, The Customer Engagement Company, announced Sandra…
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Customers can now access Playvox's leading-edge workforce engagement solutions on Salesforce AppExchange Playvox, one of the leading providers of workforce engagement solutions for…
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Intradiem solutions dramatically increase customer experience teams' productivity and decrease companies' operational challenges. Based on its recent analysis of the workforce…
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LiveVox’s single pane of glass offering mitigates risk, maximizes performance, reduces customer effort, and increases the bottom line LiveVox Holdings, Inc, a leading cloud-based…
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Playvox Workforce Management wins a multi-year contract for world-class agent forecasting, scheduling, and reporting. Playvox, the leading CRM-connected omnichannel contact center…
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Acquisition expands Workforce Engagement Management with AI and cutting-edge NLP for actionable customer insights. Playvox, the leading provider of workforce engagement management…
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UJET adds advanced workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox UJET, Inc., the world’s first and only CCaaS 3.0 cloud…
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