NovelVox

NovelVox, a leader in contact center integrations, is expanding its integration library with exciting new solutions for ACDs and other contact center platforms across the industry.…
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Agents are empowered to do more with a unified, omnichannel workspace embedded within their own Avaya environment. In an era where most contact centers are transitioning to the cloud,…
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NovelVox, a prominent contact center solution provider and a certified Cisco partner, recently attended the Cisco Amsterdam Event. Among the many transformational technologies focusing…
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How will contact center technologies evolve in 2024? And what will drive retail in-store experiences? Catch the latest in B2B sales and salestech in this weekly highlight: __________…
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NovelVox introduces two new Epic modules to its integration library; After Epic Hyperspace, announces compatibility with Epic Cheers and Hyperdrive to empower healthcare contact…
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NovelVox has recently launched a pre-integrated case management solution for contact centers - designed to empower agents with a seamless, integrated experience without any external CTI…
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Announcing the launch of HubSpot CTI Connectors with smart CTI controls and supervisor features. NovelVox, a market leader in the contact center industry, has recently launched…
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NovelVox launches Intuitive Visual IVR to transform complex IVR conversation into visual & interactive Support. Visual IVR personalizes the communication experience by putting…
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NovelVox’s collaborative and fully configurable iVision Plus Wallboards and dashboards are now available for Cisco Webex Contact Center. iVision Plus ensures Business Intelligence (BI)…
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NovelVox's Smart CTI connectors are now available with omnichannel capabilities for Genesys Cloud CC, extending the voice integration support to Email and Chat. NovelVox, a market…
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