Natural Language Processing

The connection between Generative AI and customer service is becoming more obvious in today's digital landscape. The introduction of advanced AI systems, such as ChatGPT, has spurred…
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With release of Infor Robotic Process Automation (RPA), Infor delivers complete automation solution addressing front-end, decision, and back-end automation  Infor, the industry cloud…
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When it comes to incorporating artificial intelligence into its platform, leading customer relationship management (CRM) and inbound marketing software, HubSpot, has been at the…
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ABBYY today announced the appointment of Chip VonBurg to Chief Customer Officer (CCO), reinforcing ABBYY’s commitment to helping its customers achieve their intelligent automation goals…
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Inbenta, an AI platform purpose-built to optimize customer experience, today announced the launch of an extensive Generative AI integration that will allow companies to develop and…
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For many, AI has recently become an essential component of customer service. With the development of artificial intelligence, call center software has advanced to include cutting-edge…
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Antanas Bakšys, Head of Search at Nosto highlights how key brands benefit from better digital and onsite product search experiences while taking us through a few common fails online…
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Leading Retail AI platform named a Rising Star in the inaugural CommerceTech Power List Lily AI, a retail AI platform specializing in computer vision, natural language processing and…
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Versational, a pioneer in AI-powered productivity solutions, announces the launch of its intelligent meeting assistant AI-Ally. Designed to drive complete transformation in the way…
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Based on software buyer reviews, LivePerson earned top spot in IVA marketplace index and was named a Leader in conversational marketing and bot platform reports  LivePerson, a global…
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