Interaction analytics

Contact Centers are built on calling functionality to involve other ways a client can connect with an enterprise, or to increase ways through which an enterprise can reach clients…
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DMG Consulting’s in-depth analysis reveals NICE is the market share leader of WFO, interaction analytics, WFM, quality management and recording solutions amongst WFO suite vendors NICE…
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Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone, Inc., the creator of the world’s first operating system for…
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Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has received multiple awards* from Consumidor Moderno and Grupo Padrão for excellence in…
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Community-Driven Response Uncovers Critical Insights, Drives Action to Improve the Customer and Employee Experience CallMiner, the leading provider of speech and customer engagement…
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Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced a series of enhancements to its analytics and engagement…
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Verint The Customer Engagement Company, announced it is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate…
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