Human Touch

Live chat and chatbots are two useful contact methods that have taken over the world of digital customer support. As a result, both of these technologies are becoming increasingly…
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As concerns about the economy grow, businesses are searching for ways to maintain a competitive edge (or in some cases, just to keep their heads above water). Given recent developments…
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The importance of meeting customers where they are and how they want along the consumer journey has become increasingly critical for businesses. According to McKinsey, around 75% of…
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To oppose “one-size-fits-all” partnership models, CloudTalk put together a 4-tiers program with a holistic philosophy and an organic, human-centered approach. According to BPI Network,…
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