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Kustomer’s 2024 AI and Customer Service Index Highlights Opportunity For Companies to Power Better Customer Experience By Combining AI and Human Agents
Artificial Intelligence (AI)

Kustomer’s 2024 AI and Customer Service Index Highlights Opportunity For Companies to Power Better Customer Experience By Combining AI and Human Agents

STS News Desk -
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SalesTechStar’s Sales Technology Highlights of The Week: Featuring Cresta, Clari, Khoros and more!
Artificial Intelligence (AI)

SalesTechStar’s Sales Technology Highlights of The Week: Featuring Cresta, Clari, Khoros and more!

STS Staff Writer -
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ASAPP Launches GenerativeAgent to Automate the Majority of Contact Center Interactions
Artificial Intelligence (AI)

ASAPP Launches GenerativeAgent to Automate the Majority of Contact Center Interactions

STS News Desk -
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Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Sales & Marketing

New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success

STS News Desk -
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