ESM

Freshworks extends its service management platform to serve non-IT departments with “Freshservice for Business Teams” as part of the company’s Fall ‘22 Launch Freshworks Inc., a…
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MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the latest benchmarks from Enterprise Service Management (ESM) at the 2022…
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 Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, has been named a Strong Performer in The Forrester Wave™: Enterprise Service…
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Bright Pattern's Omnichannel Interaction Platform complements existing ITSM solutions like ServiceNow, Matrix 42, BMC, and Ivanti so ITSM and ESM executives can achieve goals to add…
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Leveraging Infosys Cobalt cloud blueprints, Infosys and ServiceNow will jointly provide Operational Technology Management to digitize factories, floors, and plant operations Infosys, a…
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Award-winning ITSM thought leader brings industry experience to lead global marketing strategies EasyVista Inc., a leading provider of enterprise service…
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Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced the addition of Keno Helmi to its executive team as Chief Revenue Officer.…
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