MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the latest benchmarks from Enterprise Service Management (ESM) at the 2022 Service Management World Conference. Powered by HDI, the leading organization dedicated to elevating service and support across the enterprise, Service Management World 2022 will take place November 12-16 at the Omni Orlando Resort at Championsgate.
Mr. Rumburg will be presenting Session 404: “Benchmarks from the World of Enterprise Service Management”. In this session, Mr. Rumburg will share the industry’s latest benchmarks on ESM, talk about the critical differences between ESM and ITSM, and discuss the top strategic KPIs of ESM that IT Service and Support teams should consider.
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“Effective management of ESM requires both tactical and strategic metrics. The tactical metrics tell you how well you’re executing, while your strategic metrics indicate whether you’re executing against the right objectives, such as maximizing ROI, optimizing your channel mix, preventing tickets, and maturing your industry best practices.” said Jeff Rumburg. “For any ESM organization that’s interested in doing the right thing and doing things right, the strategic metrics of ESM are critical to success!”
Those interested in hearing Mr. Rumburg speak on Enterprise Services should attend Session 404 on Wednesday, November 16 at 10:15 AM Eastern Time. All those involved in the planning, delivery and support of IT services, and the fundamental concepts behind service management, are encouraged to attend. This includes Senior-Level VPs and Directors, Managers, CIOs and CTOs.
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Mr. Rumburg is the winner of the Ron Muns Lifetime Achievement Award, was named to HDI’s Top 25 Thought Leaders list for five years and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best- selling book on benchmarking, and has been retained as a benchmarking expert by such iconic companies as American Express, USAA, Coca Cola, and Emory Healthcare.
