digital engagement

What you need to know: Latest VCC framework delivers frictionless digital experiences across every customer journey As vendor-agnostic solutions, VCC SmartAssist, VCC…
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COO, Matt Goche has been appointed CEO, replacing the outgoing Jeff Hiscox who joined Uniguest in 2016 and has since helped transform the business. Uniguest, a global leader in…
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Rachel Clapp Miller, Vice President of Marketing and Digital Engagement at Force Management shares a few thoughts on what it takes for B2B sales people to ''own their success'':…
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LiveVox’s single pane of glass offering mitigates risk, maximizes performance, reduces customer effort, and increases the bottom line LiveVox Holdings, Inc, a leading cloud-based…
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Even before the pandemic, inside sales accounted for about 70% of all B2B selling activity. Of course, selling became nearly 100% digital for the past two years. The question on…
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LiveVox’s AI-powered solutions recognized for innovation in the contact center market LiveVox Holdings, Inc, a leading cloud-based provider of customer service and digital…
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NICE CXone recognized as a Leader, rated across 27 criteria, and noted for strengths in workflow automation through integrated agent workflows and supervisor alerts NICE …
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Salesforce , the global leader in CRM, announced that Asian Paints has selected Salesforce as a key technology partner supporting it in its move towards being a one-stop-shop for…
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It’s widely known that brands struggle with earning loyalty and building trust among customers. It’s an age-old problem that doesn’t seem to have a clear solution despite the numerous…
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New York-based audience engagement and sampling agency brings new capabilities to leader in in-store product demonstrations and digital marketing Advantage Solutions has acquired …
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