CX

Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced the winners of its 2020 Customer Experience Excellence Awards,…
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Upstream Works Software Ltd. is excited to announce their new Desktop tailored for digital workers in the Contact Center and Back Office. The Upstream Works Desktop (UWD) will unify…
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Presenting new insights from CX leaders on 2021 priorities, the survey shows that 79 percent believe agents are performing as well as or better from home NICE (Nasdaq:…
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Joint research by Zendesk and Ecosystm reveals that of the local companies that plan to decrease CX spend, 88% will only see recovery in the second half of 2021 or later New research…
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CallFinder, the market-leading provider of SaaS speech analytics technology and automated quality monitoring solutions, announced a new release that provides businesses with greater…
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Bright Pattern is Ted Hunting, SVP of Marketing for the leading provider of AI-powered omnichannel cloud contact center for innovative companies, was the recent chair and a keynote…
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Signavio, a leading provider of business transformation solutions, announced that it has been listed as an industry leader in Customer Journey Mapping (CJM) technology, as recognized by…
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Avtex, a customer experience (CX) consulting and technology company, announced today its acquisition of Aria Solutions, a leader in contact center and customer experience solutions…
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QuestionPro, a global leader in online survey and research services announced major new features and tools as well as a product roadmap during its XDay 2020 North America event. The…
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Voice-based Conversational AI champions CX challenges; enables greater customer and employee satisfaction through automation, improving accuracy, efficiency Cognigy, a…
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