customer service

Jacada Inc., a global leader in customer service automation software, announces the recent release of Interact 12.0 – the customer service automation platform that delivers…
Read More...

2020 Stevie Finalists Showcase Measurable Success Using the Valueselling Framework  ValueSelling Associates, Inc., the creator of the ValueSelling Framework, a proven formula for…
Read More...

Innovator in Customer Survey Collection and Analysis to Be Recognized at 14th Annual Awards, February 28 in Las Vegas Ricoh USA, Inc.'s David Pagenkopf has been named a finalist in…
Read More...

A Win-Win for Brands and Their Buyers, 64% of Customers Successfully Self Serve Gladly, the company that makes customer service Radically Personal, introduced Self Service to its…
Read More...

By RJ Horsley, President, SpotOn Transact There’s no doubt technology has streamlined how businesses interact with customers, leading to reduced labor costs and increased efficiency…
Read More...

Nominations for the 2020 (14th annual) Stevie Awards for Sales & Customer Service, considered the world’s top honors for customer service, business development, and sales…
Read More...

Livevox U-Series Offering Pushes Deeper into Digital Engagement. LiveVox, the leading provider of customer service and digital engagement tools,announced the acquisition of…
Read More...

Buying behaviors have changed drastically over the last few years. The traditional tactics of Sales do not come in handy every time. Sales professionals are presented with new…
Read More...

Robotic Process Automation Exceeded Respondents' Expectations in Improved Data Quality, Compliance and Productivity NICE announced insights from a new commissioned research study…
Read More...

One in Three Say They Don't Have the Right Tools to Properly Assist Customers Pegasystems Inc. , the software company empowering digital transformation at the world's leading…
Read More...