customer satisfaction

Work scheduling is a common term that we use in our daily work lives. However, for salespeople scheduling and routing some integral systems essential to keep their lives at ease. We all…
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The connection between Generative AI and customer service is becoming more obvious in today's digital landscape. The introduction of advanced AI systems, such as ChatGPT, has spurred…
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Global leader with deep roots in enterprise software will oversee Copado's revenue organization Copado, the leader in DevOps for enterprise SaaS, announced it has hired Bob Grewal as…
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AI-powered solution uses real-time data to power dynamic decisions that help balance inventory, optimize sourcing, and streamline returns  Dropit, a retail technology company that…
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IVAs now meet quality expectations and improve customer wait times due to vast improvements in AI technologies A new customer experience benchmark report from Kore.ai, the world's…
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There’s a good reason why average handle time (AHT) is a top KPI for contact centers: shorter call times show respect for the customer’s time and give agents more bandwidth for…
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Inaugural Study Finds Widespread Challenges across Multiple Industries and Customer Touchpoints In the modern customer service environment, easy and frictionless make for a winning…
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Research reveals Retail/eCommerce brands can’t be distracted by emerging technology or communications channels Conduent Incorporated, a global technology-led business solutions and…
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The retail industry is an umbrella term used for all kinds of establishments, such as small next-door convenience stores to a sprawling chain of stores like Walmart that sells goods and…
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Leandra Fishman, CRO at Apollo.io has a few tips for optimizing B2B revenue performance, catch them here: _____________ Welcome to this SalesTechStar chat Leandra! Tell us about…
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