CSAT

SYSPRO, a global provider of industry-built ERP software, has been recognized as a leading ERP vendor in the IDC customer satisfaction awards program (CSAT). As part of the evaluation…
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Clarabridge’s omnichannel, AI-powered text analytics, integrated with Microsoft Dynamics 365 Customer Voice and Dynamics 365, enhances the customer experience  Clarabridge, a global…
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We’ve all heard horror stories from at least one person who had a bad experience with Salesforce. Usually, it goes something like this: They were sold on the vision of Salesforce and…
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Ada, the leader in Automated Customer Experience (ACX), announced new findings from a commissioned study conducted by Forrester Consulting on behalf of Ada in March 2020 which found…
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When orders to shelter in place and work from home swept the globe, Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, was able to get their…
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Revuze, the first company to bring Artificial Intelligence (AI) to both brand and product management, has announced a $5.1 million financing round, despite the coronavirus crisis, with…
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Stella Connect, a fast-growing, disruptive SaaS provider of Customer Experience and Contact Center quality management solutions, announced  that their Co-Founder and CEO, Jordy Leiser,…
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SearchUnify, a recognized cognitive search platform, has scooped a Silver and a Bronze in its first ever nomination at the prestigious Stevie Awards for Sales & Customer Service.…
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Navedas Technology Solutions Inc. released CSAT.AI, a customer satisfaction app (CSAT) built to enhance CX and AX, in real time, on Zendesk Inc.’s leading cloud-based customer service…
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13th annual awards recognize enterprise messaging company as a finalist in the contact center solution category Sparkcentral, the leading enterprise messaging customer service…
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