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Customer Contact Week's (CCW) 2022 Excellence Awards names Invoca a finalist for Cloud-Based CX Solution of the Year, honoring SaaS solutions that help practitioners achieve their goal…
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Zoom Contact Center sets new standards for customer service experiences through omnichannel, video-optimized interactions Zoom Video Communications, Inc. announced Zoom Contact Center,…
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TCN, Inc. today announced the launch of its Voice Analytics, a set of advanced tools for search and discovery combined with automated call transcription and reduction. The new…
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TeamViewer, a leading global provider of secure remote connectivity solutions and workplace digitalization technology, today announced the launch of TeamViewer Engage. The customer…
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The new resource delivers competitive advantages to brands in any industry when developing influencer marketing strategies by providing contextual insight into a competitor’s…
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The new integration combines influencer and purchase data to deliver profound customer insights, identifies high-value brand ambassadors with precise sales tracking of promotional…
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