contact center

Sugar Named a Stevie Finalist for Two Years Back-to-Back, Winning Gold Honors in 2022 SugarCRM, provider of the award-winning AI-driven CRM platform, announced it has been named a…
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17th annual awards will be presented on March 3 in Las Vegas ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today…
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For the Second Year in a Row the List Honors Bold Leaders who Inspire their Teams & Push Boundaries Replicant, the leader in the Contact Center Automation market, unveils its…
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Medallia, Inc., the global leader in customer and employee experience, announced that SelectBlinds has selected Medallia as its experience platform of choice. SelectBlinds is the…
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UJET quickly transitions hundreds of GNC customer service agents across multiple locations onto its cloud platform to optimize the consumer experience UJET, Inc., the world’s most…
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This global partnership combines the unmatched expertise in the digital CX services space of Sitel Group with Sprinklr’s leading Unified-CXM platform to empower brands to deliver…
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Customers can now access Playvox's leading-edge workforce engagement solutions on Salesforce AppExchange Playvox, one of the leading providers of workforce engagement solutions for…
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Integration of Cozera’s id-go authentication service with the Nice CXOne platform enables verification of caller identities before call agents answer calls. Cozera announced…
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InflowCX announced that they have acquired BPO Partners. The partnership accelerates InflowCX’s expansion of consulting, outsourcing, and technical services offerings for contact…
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Vendors selected for the "Hot Vendor" report are noteworthy, visionary, and innovative Cresta, the leader in real-time intelligence for the contact center, announced it has been…
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