contact center

This is the second consecutive year ISG has recognized the firm as a leader in AI and Analytics quadrant CSS Corp, a global customer experience and technology services provider, today…
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Leading contact center and CX solutions provider, Servion, recognized as Webex Customer Experience Partner at the WebexOne 2021 conference Servion, a leading contact center and CX…
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Company noted for Customer Experience capabilities and services in Digital Operations, AI/Analytics, Work from Home, Social Media CX Conduent Incorporated announced Information…
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Adds Geo-Redundant Voice Communications to Rapidly Growing Collaboration Platform C3 Complete today announced the general availability of its Microsoft Teams Direct Routing Service,…
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— Latest Acuity Contact Center Performance Management software release empowers distributed customer contact teams — TouchPoint One, the leading provider of employee…
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ISG Provider Lens™ report finds contact centers adopting hybrid work models for agents, embracing more social media, chat, AI and analytics to meet new customer demands…
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ISG Provider Lens™ report says companies have been building up omnichannel services while introducing new tools to manage and secure remote workforces Brazil’s contact center…
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NuView is using Edify Huddle CX for its contact center and unified communications functionality to interact with customers and collaborate across offices and teams internally…
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Global Sales Engineering Leader Joins UCaaS Provider in New Role Bridging Sales, Operations and Product Teams Broadvoice, an award-winning provider of hosted voice, unified…
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Google Cloud Named the Preferred Cloud Partner for UJET, Customers can purchase and deploy UJET from Google Cloud Marketplace UJET, Inc., the world’s first…
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