contact center agents

In response to the continued demand for automated self-service solutions for customer service call centers, the leading Visual Self-Service solutions provider has signed two new…
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Balto, a leader in uniting contact center agents with AI for better conversations, has released a new update to the Balto Real-Time Index, a tool that collates trends, insights, and…
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Reaffirms commitment to agent empowerment for retention and growth in the contact center Balto, the leader in uniting contact center agents with AI for better conversations, is excited…
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eGain Corporation, the leading knowledge management platform provider for customer engagement automation, announced that one of the world’s largest fleet management companies has…
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New zero-footprint integration puts leading real-time guidance platform directly into Salesforce for simplified app management and improved agent productivity. Balto, the leader in…
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Medallia, Inc., the global leader in customer and employee experience, announced it has closed its acquisition of Mindful. Mindful, formerly known as VHT, is a cloud-based contact…
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Balto, the leader in uniting contact center agents with AI for better conversations, announced its inclusion in the Fast Company fourth annual Best Workplaces for Innovators list,…
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Leading voice AI startup expands global footprint, offering revolutionary customer experience solution to U.S. Skit.ai, the leading voice AI SaaS company, established U.S. headquarters…
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BenchmarkPortal’s one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact center agents continue to get hamstrung in the post-pandemic era by lack of…
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Embedded in the Cisco Webex Contact Center Agent Desktop, eGain Knowledge Hub for Cisco Webex Contact Center delivers proactive knowledge and AI conversational guidance to empower…
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