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Zappix Signs Two New Customers Through a Strategic Partnership as Self-Service Demand Rises
Lead Distribution & Call Management

Zappix Signs Two New Customers Through a Strategic Partnership as Self-Service Demand Rises

STS News Desk -
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Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations
Artificial Intelligence (AI)

Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case

STS News Desk -
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New Report from Balto's Conversation Excellence Lab Surveys 400+ Contact Center Employees to Fix Onboarding
Artificial Intelligence (AI)

Balto Elevates the Agent Experience in the Contact Center with New Suite of Features

STS News Desk -
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Multinational Fleet Management Company Selects eGain Knowledge Hub to Power Digital-First Customer Service
Digital workspace platforms

Multinational Fleet Management Company Selects eGain Knowledge Hub to Power Digital-First Customer Service

STS News Desk -
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Balto Now Embedded Inside Salesforce for Single Pane of Glass Experience, Unleashing Agent Performance
Artificial Intelligence (AI)

Balto Now Embedded Inside Salesforce for Single Pane of Glass Experience, Unleashing Agent Performance

STS News Desk -
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Medallia Acquires Mindful, the Global Leader in Contact Center Callback Technology
Lead Distribution & Call Management

Medallia Acquires Mindful, the Global Leader in Contact Center Callback Technology

STS News Desk -
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Balto Selected for Fast Company's Fourth Annual List of the Best Workplaces for Innovators in the United States
Artificial Intelligence (AI)

Balto Selected for Fast Company’s Fourth Annual List of the Best Workplaces for Innovators in the United States

STS News Desk -
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Skit.ai Offers Best-In-Class Conversational Voice AI Solutions to Address Contact Center Crisis
Artificial Intelligence (AI)

Skit.ai Offers Best-In-Class Conversational Voice AI Solutions to Address Contact Center Crisis

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Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds
Lead Distribution & Call Management

Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds

STS News Desk -
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eGain Reports 21% SaaS Revenue Growth for Fiscal 2022 Driven by Increased Demand for Knowledge Powered Digital Customer Engagement Solutions
Artificial Intelligence (AI)

eGain Knowledge Hub Now Available for Cisco Webex Contact Center

STS News Desk -
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