Claes Fornell

Nationwide customer satisfaction remains low, but there has been a tiny 0.1% uptick to 73.2 (on a 0-100 scale) this quarter. Nevertheless, no matter how small, it is an increase, which…
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Overall US customer satisfaction declines for a fourth consecutive quarter, falling 0.9% to a score of 75.7 (on a scale of 0 to 100) on the American Customer Satisfaction Index (ACSI).…
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Overall US customer satisfaction retreats for a third consecutive quarter, falling 0.1% to a score of 76.4 (on a scale of 0 to 100) on the American Customer Satisfaction Index (ACSI).…
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