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Digerati Technologies, Inc., a unified communications and cloud services (UCaaS) provider for the small to medium-sized business (SMB) market, announced the roll-out of a new Contact…
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A Global Conferencing Leader is Ranked One of the Best in 2022 by Forbes Freeconferencecall.com is ranked one of the best in Forbes' 2022 review of best conference services. The Forbes…
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Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels.  Bright…
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Pedro Souza, Vice President of Customer Care at SmartBear chats about the future of customer care in B2B and the impact of automation and how it can bring about change: _______…
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What does it takes to drive success as a B2B CRO? Miles Kirkpatrick, Chief Revenue Officer at Productiv weighs in: ________ Welcome to this SalesTechStar chat Miles, tell us more…
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net2phone, a leading communications-as-a-service provider, announced that its unified communications service has been recognized as one of the 10 Most Promising Unified Communication…
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ChannelVision Magazine Recognizes Broadvoice b-hive Communicator Next-Generation, All-in-One Collaboration App ChannelVision Magazine has recognized Broadvoice®, a provider of hosted…
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AI-driven Contact Center platform combines with Genesys customer experience platform to deliver an unprecedented understanding of and ability to delight customers. SuccessKPI, Inc., a…
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BCX is looking to launch the first-ever Autonomous Contact Center by leveraging conversational AI technology with a Customer Experience Architect at the helm. According to recent…
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Customer care works on voice and instant chats. If you give your customer a choice between chat and a voice call, the customer would mostly prefer the latter. Voice has long been your…
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