Call Center

Leader in one-click video communication receives 2021 global award. 11Sight, the leading and award-winning customer engagement platform designed for sales and marketing teams, was…
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Radial Inc. leverages Fonolo Voice Call-Backs tactically to meet and exceed Service Level Agreements, while boosting their CSat scores. Leading BPO and e-commerce solutions provider,…
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Konecranes has opened a dedicated call center at its Springfield, Ohio headquarters to field customer service calls after-hours and on weekends. Leading global crane manufacturer …
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This rigorous certification demonstrates Quality Contact Solutions’ ongoing commitment to safeguarding client data. Quality Contact Solutions, Inc (QCS), a leading…
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Leading cloud-based voice platform provider Aircall recently announced a $120M  Series D funding round led by Goldman Sachs; CEO at Aircall - Olivier Pailhes has a chat with…
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ProximoCX, a Knoxville, TN company, opened its near-shore contact center on Thursday, July 1st in Tijuana, Mexico. By providing customers with data intelligence for their business,…
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The largest telecommunication company in the Americas has selected OverIT's SPACE1 to help transform the customer experience for their broadband and television services for their users…
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Direct Line Tele Response, a multiple award-winning, 100% U.S. based call center and answering service has launched a new WordPress responsive website that showcases their unique array…
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NICE  announced that NICE Enlighten AI for Customer Satisfaction has been named a winner of the 2021 CUSTOMER Magazine Product of the Year Award by integrated media company TMC.…
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