Call Center

Rob Seaman, SVP, Enterprise Product at Slack talks about Slack's latest Sales Elevate feature and how it can benefit sales teams: _________ Welcome to this SalesTechStar chat, Rob,…
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Cubix Asset Management, a premier self-storage operator in Northern and Central California, is revolutionizing the tenant experience with the launch of Swivl's AI-powered chatbot…
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Ezra AI increases profits and reduces costs for companies who want better efficiency. Ezra AI Introduces Revolutionary Call Center AI Solution for Enhanced Customer Experience and…
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If you ask C-level leaders of a company what is the key performance indicator (KPI) for determining if the call center is operating effectively and efficiently, most will say service…
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UCaaS Provider Honored for Innovation and Quality in Delivering Unified Communications Solutions Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS),…
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Vendors selected for the "Hot Vendor" report are noteworthy, visionary, and innovative. Bright Pattern, a leading provider of omnichannel cloud contact center software, announced it…
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Broadvoice b-hive UCaaS Platform Honored for Delivering Exceptional IP Communications Solution Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS), call…
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Traditionally, the call center abandonment rate is defined as the percentage of customers that hang up before they get connected with an agent. What is Call Abandonment Rate?…
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Customers across sectors today want a more instant and efficient call process, so should online businesses drive this experience with conversational AI platforms?  The way contact…
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U.S.-based Service Provider Also Implements Integrated Agent Desktop As Part of Multi-Year Engagement Netcracker Technology announced that Blue Stream Fiber, a Communications…
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