American Customer Satisfaction Index

Inflation Even Higher Than Reported, ACSI Data Suggest

STS News Desk Feb 15, 2022

Overall customer satisfaction in the United States continues to decline. It is now at a troublesome low, slipping 0.5% to 73.3 (out of 100) in the fourth quarter of 2021 – a level not…
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Sales & Marketing

Customer Satisfaction Plummets Again. What This Means for the US Economy

STS News Desk Nov 14, 2019 0

Overall US customer satisfaction declines for a fourth consecutive quarter, falling 0.9% to a score of 75.7 (on a scale of 0 to 100) on the American Customer Satisfaction Index (ACSI).…
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