Amazon Connect

PolyAI, a scaling leader in customer-led conversational AI solutions, announces a Strategic Collaboration Agreement with Amazon Web Services (AWS) as its preferred cloud provider,…
Read More...

AI-backed call analytics systems revolutionize communication strategies. These systems tap into artificial intelligence to extract valuable insights from phone call data. Key features…
Read More...

Concentrix Corporation, a leading global provider of customer experience (CX) services and technologies, today announced the arrival of Ryan Peterson as Executive Vice President and…
Read More...

Realm Accelerates Contact Center Performance with AI-Driven Efficiency and Insights USAN, a leader in customer engagement solutions, is proud to announce the launch of USAN Realm, a…
Read More...

How will contact center technologies evolve in 2024? And what will drive retail in-store experiences? Catch the latest in B2B sales and salestech in this weekly highlight: __________…
Read More...

NovelVox introduces two new Epic modules to its integration library; After Epic Hyperspace, announces compatibility with Epic Cheers and Hyperdrive to empower healthcare contact…
Read More...

Cyara announces FY23 growth, continues to accelerate global growth with AI-led innovations in chatbot development, acquisitions and expanded leadership team “As we look ahead, we…
Read More...

NovelVox has recently launched a pre-integrated case management solution for contact centers - designed to empower agents with a seamless, integrated experience without any external CTI…
Read More...

Citizen developers can now use Ushur’s no-code platform to build agent assist automation workflows Ushur, the AI-powered leader in Customer Experience Automation (CXA), announced the…
Read More...

Breakthrough PreSense product fuels contact centers with real-time data for unmatched customer experiences, faster resolutions, and heightened satisfaction. Customers enjoy improved…
Read More...