customer experience

AI Agents Support the Entire Customer Journey, with Hyper-Personalized Service That Turns Interactions into Transactions Cognigy, a global leader in AI-powered…
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Summit Partners leads investment to accelerate company’s international expansion and support continued product leadership in the OMS category OneStock SAS,…
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Forethought, the most advanced generative AI agent for customer support, released its first-ever AI in CX Benchmark Report, highlighting the various ways companies leverage AI for…
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One of the first contact center providers to offer full integration with AI-powered Einstein Conversation Insights to drive customer engagement Vonage, a global leader in cloud…
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New Hybrid Solution Empowers Customers to Combine Existing Avaya Investments with Enhanced Collaboration Capabilities from RingCentral RingCentral Enhances Avaya Cloud Office with…
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Enterprise merchants on Salesforce Commerce Cloud will now have access to Loop’s proven, best-in-class returns experience Loop, the leading returns and reverse…
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Edify’s capabilities further enhance the Avaya Experience Platform™ by integrating additional workflow, customer journey orchestration, and other AI-powered technologies into the…
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Viviane Campos, Global Head of Sales at Connectly.ai talks about the common must-do's that far too many B2B sellers still miss out on in this chat with SalesTechStar: ____________…
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Nintex, a leader in process intelligence and automation, has promoted two seasoned internal leaders to global roles in partner and customer experience. Christian Lucarelli has been…
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Choosing the right strategy for your product is essential because it will decide whether your business is here to stay. When you plan to expand your B2B company PLG (product-led growth)…
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